I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ I’m so impressed with Alex Bank! They approved my car finance super quickly and made the whole process effortless. Everything was clear, fast, and hassle-free — I couldn’t believe how smoo... See more
Company replied
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
958 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Patience
Patience, knowledge of products , explanations understood, fast , felt welcome
16 September 2026
Reply from Alex Bank
Thanks for the 5-star review James! Creating a welcoming experience is something we care deeply about, so we love hearing that we left such a positive impression. 💜
Reply from Alex Bank
Thanks for the 5-star review Annette! We love a seamless banking experience, so it's great to know you did too. 💜
The broker Dion was verygood and made…
The broker Dion was verygood and made it a great experience
15 September 2026
Reply from Alex Bank
Thanks for the review Bartolo! 💜
excellent work i love the people…
excellent work i love the people communities and very easy to follow them .
15 September 2026
Reply from Alex Bank
Thanks for the 5-star review Path! We talk a lot about being a digital bank, but it's our people behind the scenes who make the real difference. Thanks for taking the time to give them a shout out 💜
Reply from Alex Bank
Thanks for the 5-star review Ban! A quick approval is always nice, but we know it's even better when the process is easy to follow from start to finish. 💜
Reply from Alex Bank
Thanks for the 5-star review Tapiwa! 💜
Great service and was so easy to set up…
Great service and was so easy to set up ,thank you
1 September 2026
Reply from Alex Bank
Thanks for the 5-star review Mark! We like to handle the hard work so our customers can focus on what really matters. It's great to know getting set up was so easy. 💜
Reply from Alex Bank
Thanks for the 5-star review Shane! Keeping customers in the loop shouldn't be complicated. Thanks for choosing to bank on Alex 💜
Reply from Alex Bank
Thanks for the 5-star review Brett! Zero stress is exactly what we like to hear. Thanks for sharing. 💜
Very easy to deal with no hassle…
Very easy to deal with no hassle finance. Highly recommended.
No exit fees on loan thank you
8 September 2026
Reply from Alex Bank
Thanks for the 5-star review Ashley! No unnecessary fees or headaches is the way we like to do things. Thanks for the recommendation! 💜
Reply from Alex Bank
Thanks for the 5-star review Anthony! We know a smooth experience is only half the story, getting the funds where they need to be, when they need to be there, matters most. Thanks for choosing to bank on Alex! 💜
Reply from Alex Bank
Thanks for the 5-star review Maria! We try to keep the heavy lifting on our side of the fence, so it's amazing to hear the experience felt effortless from yours. 💜
Smooth and easy process.
6 September 2026
Reply from Alex Bank
Thanks for the 5-star review LV! Some things are better when they're smooth and easy, and banking is definitely one of them. 💜
Easy to deal with
Easy to deal with. Very transparent and customer service is superb. And the app was easy to navigate to access your account and transactions without hassle. Can’t complain. Absolutely recommend to anyone needing assistance for loan purposes.
28 August 2026
Reply from Alex Bank
Thanks for the 5-star review Mark! Transparency matters, so we love to hear you always knew where things stood throughout the process. We're also delighted the app made staying on top of your account nice and easy. Thanks for the recommendation! 💜
Very efficient and fast process
28 August 2026
Reply from Alex Bank
Thanks for the 5-star review Deepaben! Fast and efficient is always a dream combination. It's great to know we could help make things that little bit easier. 💜
Reply from Alex Bank
Thanks for the 5-star review Anthony! Good communication never goes out of style. Thanks for taking the time to share your experience. 💜
Online fast approval process was great…
Online fast approval process was great with minimal documentation.
28 August 2026
Reply from Alex Bank
Thanks for the 5-star review Gurjinder! We know most people would rather spend less time on paperwork and more time getting on with their day, which is why we've worked hard to make the process as fast and efficient as possible. 💜
Reply from Alex Bank
Thanks for the 5-star review John! If you're happy, we're happy 💜
Very good service thanks
25 August 2026
Reply from Alex Bank
Thanks for the 5-star review Christopher! 💜
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