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Aiia Reviews 7

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TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

7 reviews

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Rated 1 out of 5 stars

Can't get an answer from Aiia support

Can't get an answer from Aiia support.
I have trouble to get the synchronization going between Nordea and Dinero. I wrote to Aiia support more than once and do not get answer. I was not the case in the past. What changed I have no idea. Dinero cannot help. They gave me the email address: I wrote on 19.11.24 no answer so far.

19 November 2024
Unprompted review
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Reply from Aiia

Hi Monique

Thank you for sharing your latest experience.

I would like to investigate your challenge further

I dot not know which e-mail address you have received but feel free to reach out to us at openbankingeu_support@mastercard.com.

I look forward to your e-mail and wish you a good day.

Onur K.
Mastercard Open Banking Support

Rated 1 out of 5 stars

Bad support

Slow support using junior supporters giving half answers expecting the next supporter to perhaps be of better help. We lost the bank data connection 2 weeks ago and they are still not able to give real answers even though we have provided screenshots and detailed descriptions of the fallout error. It was working before. I have also made a complaint to Dinero (our accounting system provider) so they are aware of the level of support that their partner is offering.

13 November 2021
Unprompted review
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Reply from Aiia

Hi Jens,

Thank you so much for your feedback.

We are naturally very sorry that you have had a bad experience with our support and will do our outmost to do better if you need our assistance again in the future. We do concede that it can be hard, at times, to provide clear answers when there are several parties involved in a case.

We wish you a great day and hope that you will not experience issues again.

Claus
Aiia Support

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