Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It never showed up
It never showed up, i dont know whos fault it is, probably the mail service. But that doesn’t change the fact either.
23 January 2024
Unprompted review
Reply from Withgifts
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：sale@withgifts.com, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Both items came completely damaged and…
Both items came completely damaged and not useable. the packaging was horrible and the metal on both was bent and dented all over. I tried to reach out to customer service and no one responded to me. I will never order from this company again.
5 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Have not received product
Have not received product. When I ordered it the website said it usually shipped in 10 to 15days. It’s been over a month and last communication listed April as ship date.
20 January 2024
Unprompted review
Reply from Withgifts
We are so sorry that the poor express service didn't satisfy you. we checked that your order still on the way.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Still waiting on deliver from Xmas
The date of delivery was SO far off it isn’t even funny. I planned on getting this as an Xmas gift in December. It’s nearing the end of January and they still have to receive it. Never purchasing from here again.
20 January 2024
Unprompted review
Reply from Withgifts
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：sale@withgifts.com, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Horrible experience
Terrible company based out of China. Order a gift for my daughter for Christmas 10 days prior. Website stated 5-10 days to ship but now more than 30 days later the package still has not arrived. Don’t spend your money with this company you will regret it.
13 December 2023
Unprompted review
Reply from Withgifts
We are so sorry that the poor express service didn't satisfy you. we checked that your order has been delivered.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Not satisfied
It took a really long time to arrive. I bought it as a Christmas gift, in what I assumed would be plenty of time (several weeks before Christmas). It arrived several weeks after. When it did arrive, it was a lot smaller than I thought (could have been my oversight on the dimensions). But the worst thing is that the little trees to mark which national park they’ve been to we’re not included! It is useless without those little trees. I’m very disappointed. The only
positive is that even though it is small, it does look good.
10 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
National Parks Map
My item, a National Parks wooden map, arrived a full month after it was supposed to arrive. I reached out to the company twice via email and received no reply. It wasn’t until I requested a refund through PayPal that I got a response and the item shipped. The item is only satisfactory and is unable to be displayed upright because the small pieces fall out. Nothing but disappointed with this company, this item, this experience.
7 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Shipping took almost 4 weeks
Shipping took almost 4 weeks. Nothing like Christmas gifts arriving in January.
5 December 2023
Unprompted review
Reply from Withgifts
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
False advertisement
I wish that it would let me upload a photo of the monstrosity I received! Completely deceiving photos online compared to what I received. I’m currently trying to get my money back through PayPal.
5 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
My package still hasn’t been delivered…
My package still hasn’t been delivered and it’s been almost 3 weeks. It was supposed to be delivered between 5-15 days.
16 January 2024
Unprompted review
Reply from Withgifts
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Photos too small, engraving off center
The photos are way too small to see the expression on the faces. And the middle engraving is off center and looks unprofessional. Plastic flap inside had to be readjusted by me. Absolute waste of money. That said, they were very responsive when I had to change my shipping address. 5 stars for customer service, 1 star for product.
2 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
0 stars
0 stars. Got sent a cheap and broken product at a very sensitive time. Thin piece of plastic. Then while speaking to customer service was begged to order a new one, i refused twice, then had to demand atleast a 70% refund cause I was offered only %20, and I still never got my refund and have been ghosted for almost a week now. Worst service I’ve ever had. Run for the hills. This is terrible. Thanks for adding on more stress to me during this sensitive time. Ur customers are going through grief, so thanks for making it worse.
7 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
My gift was supposed to arrive and…
My gift was supposed to arrive and never did. Customer service is useless as well.
13 January 2024
Unprompted review
Reply from Withgifts
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Overall good service
Order arrived within expected time period. The item ordered was also very well done and made for a great gift. The only downfall was trying to track the item; it wouldn't give a location as to where the order was, and would only say order has been shipped.
12 January 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Pros and Cons
Item took several weeks to arrive because it was shipped back due to China due to being an 'abnormal' load. However the seller was very helpful and able to redirect my parcel to a new address. The quality of some of the pictures weren't great (a bit blurry) and some weren't framed or positioned well. My understanding was that I would see a mock example of the item to correct things like this before it was shipped, but I didn't. The quality of the plastic star and diamonds weren't great either - they had lots of scratches on. So up close the product looks a bit tacky but from afar it looks very nice lit up.
28 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
I was very disappointed with this…
I was very disappointed with this order. When I ordered it for the first time the website said there was an error so I redid everything and sent the order in again. It still said error and then reflected that there were two orders pending. When I contacted you about this order you said that I would have to be in touch with paypal to get my refund as you could not help. A few days later I was emailed that the orders were processed and would be shipped soon. You can understand my concern as there were duplicate orders and I did not need 4 frames. I reached out again and you canceled one order which I was happy about. Upon receiving the order I noticed that one of the frames was broken and there also was no way to hang this on the wall. Additionally, the box for preschool pictures does not say preschool but instead says reschool. I understand that the cursive can sometimes make a word look different, but this is clearly spelled incorrectly. When comparing it to the photo on the website there is a clear distinction between the p and r. I am very unhappy with my order.
11 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
Looks cool, but they misspelled a name
The item itself looks great except one of the names got mispelled somehow when they assembled it and I can't find a way to return the product to get it fixed.
3 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
Not helpful and late delivery
When I ordered I was advised I would have this on time for Christmas but as it was getting closer I emailed and was told they are running late and would not be able to tell me when my order would arrive , when I asked to cancel my order I was told could only get 70% back , would not recommend of use again
15 December 2023
Unprompted review
Reply from Withgifts
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
The mug I ordered was perfect
The mug I ordered was perfect! The picture came out amazing!!
9 January 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Absolutely crap
Absolutely crap! Paid extra for postage which states 3-5 business days. Took nearly a month. Came broken, and photos were dark and grainy. Got offered a $5 refund, when I paid $90 for something that went in the bin.
22 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
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