Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When it arrived there was glass…
When it arrived there was glass everywhere and one part was broken I had to fix it myself
10 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service email directly: sale@withgifts.com
Purchased a plaque for our dog it…
Purchased a plaque for our dog it arrived broken and their response was they will replace but we need to pay the post.
With so many reviews saying same thing it's shocking profiteering off people loss
Update
Asked for a refund as not willing to pay extra for replacement as packaging was insufficient they next advise we can have a refund but taking 30% charge.
Shocking service
20 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service email directly: sale@withgifts.com
Super cute photo print
Super cute and quick delivery very happy with my purchase
8 April 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
If I could give 0 stars I would
Terrible, terrible company! I purchased a memorial plaque for our family dog. I received it on the Tuesday and by the Saturday it was absolutely falling to pieces. I contacted the company and sent pictures 3 times. I was told they could redo but I have to pay more postage (even though their website states it is their responsibility to pay postage costs) I asked if they could assure me the same thing wouldn’t happen again, they told me to pick another product, I explained I didn’t want another product and would like a refund. They offered me a 20% refund as compensation! I stated I wanted a full refund as the product was faulty. They are still refusing a full refund. Do not deal with this company!! Save your money and shop elsewhere!
8 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service email directly: sale@withgifts.com
NOT weatherproof, misleading
The product itself is not as advertised, lasted 3 weeks before the whole photo on the front peeled off and ripped. It is not UV coated it is a sticker on a plaque. After contacting the company about the issue was told I could pay for shipping for a new one to be sent out, which is suitable if the product was faulty but this product is not suitable for the outdoors and I won’t pay shipping for the same product to do the same thing again. The description states it will withstand elements for years to come, this is incorrect.
6 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service email directly: sale@withgifts.com
Rubbish
Everything really. Delivery was a disaster and the product itself was absolute rubbish! Did not even use it as too poor.
I would haave given no stars if I could.
14 March 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
It's alright
When I received the gift the pictures were cut janky then placed on the locket, not at all like the advertised photo. Then, the chain broke right away when trying clasping it. The receiver of the gift still loved it though, so it's not too bad.
13 March 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Late, Damaged, poor quality
Item arrived late. I paid £20 for priority delivery which is 2-5 business days it took 12 days.when I did receive the item I only had to look at the state of the box to know something would be damaged. Not surprisingly the item was damaged along with the quality of the being poor and slanted.overall paid £50 for this and as another user has said I am almost embarrassed to give this as a gift. I am annoyed with myself as I am usually very diligent when checking reviews before buying anything on this occasion I didn't and wish I had. I have sent an email to the sales team and intend to PayPal if issue isn't resolved.
19 March 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Ordered a gift for Valentines day
Ordered a gift for Valentines day. arrived with a small defect but they straight away replied to my email suggesting they will make the product again and send right away. from China to Australia delivery was under 5 business days which was super quick.
thank you to all the team involved.
1 February 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I never received what they offered me
12 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Sorry that you did not receive the package successfully. Under normal circumstances, we will track the customer's products. It may be due to address reasons. You can provide us with the order number or email address, and we will further inquire and track it.
Please feel free to contact us directly at sale@withgifts.com
Have a nice day!
Sincerely,
[sale@withgifts.com]
Don't waste your money... you won't get it on time!
Really over priced for the productit is!!
No return or refund option.
Didn't turn up until weeks later.
Poor communication.
Wouldn't purchase from here again.
£50 out of pocket for a blanket I could have bought for £3 in any local shop!!!
1 March 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Wrong blanket
The blanket we received wasn’t even the right color or design, it was a blanket that wasn’t even on any of the pictures. Everything else came looking great and really cute
1 March 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
4 Months and I still haven't received…
4 Months and I still haven't received my national park map.
9 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
Sorry that you did not receive the package successfully. Under normal circumstances, we will track the customer's products. It may be due to address reasons. You can provide us with the order number or email address, and we will further inquire and track it.
Please feel free to contact us directly at sale@withgifts.com
Have a nice day!
Sincerely,
[sale@withgifts.com]
My daughter plugged in light which…
My daughter plugged in light which started smoking and now has black burn marks on plastic. This can’t be used as a light because it will burn your house down!!!
18 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Wrong moon phases with dates …
The moon phases I ordered were not correctly printed on The light. Not even close to The actual moon phase and what it looked like., so it completely defeated the purpose of this gift. My moon at 3.3.91 is almost full.. And my husbands moon is 5.17.88, his was literally the perfect fit to match what was missing on mine.. What was sent was not that at all.
15 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Pictures were duplicated
Pictures were duplicated. The same picture was duplicated larger than other pictures that were then made rather small which could have been larger vs the same picture that was put in two larger places. The lights have no way to be attached/mounted, including the battery supply. I then glued all the lights to the back as to create a nice back lighting which highlighted the wall itself. My choice was to use them to highlight our faces in each picture vs randomly. I then glued the power source to the back in a way the on/off button was accessible while mounted to the wall. Which then meant I had to glue spacers as well to keep the picture as a whole level and flush with the wall. As well as making sure the power source wouldn’t scratch the wall. I also opted to attach different hardware for it to be hung optionally per her preference. Overall she loved it. Perhaps because of my own efforts to make it that much more than it originally was. I understand the goal is customer satisfaction as well as cost vs profit. My suggestion would be to put more focus on customer thoughts as they will then recommend others to make purchases or not.
15 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
I did not receive the package
I did not receive the package. Emails sent and no response. The tracking system show it delivered but it seems to have been sent to a wrong address.
1 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a logistics issue to us. We are sorry that the product you purchased did not arrive on time.
Your package has been shown as delivered. If you have any questions, please feel free to contact us directly: sale@withgifts.com
and your order information. We will be happy to assist you further.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Have a nice day!
not at all what I expected
not at all what I expected. before purchasing I had questions and there was no contact information. I took a chance and it was a mistake. the light has to be assembled, even with instructions it isnt easy ( that should be mentioned in the description). since it's for a dj, I assumed dj would be part of the personalization of the name. I'm embarrassed to give this gift. waste of money
28 January 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
The box arrived broken
The box arrived broken. And it clearly were before it was sent because the broken piece was IN the box… I sent an email and didn’t get any answer to it yet.
12 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
DON'T BUY
I should've read the reviews before purchasing. I spent $55 on a photo necklace. You can barely see the picture unless it's in the right light and it's blurry. The tag with a flower feels like it's about to snap. Terrible quality and I hope to hear back about getting a refund.
3 February 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.