Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT SHOP at Withgifts.com
DO NOT SHOP at Withgifts.com. They sold me a sign for $49.99. It arrived cracked in 5 places. They refuse to reimburse me. I have emailed with them 6 times back and forth and finally they agreed to give me 70% refund but only after I ship the broken item back to China on my own money. The item arrived and it is completely broken and scratched and made of crappy plastic. AVOID this scam company at all costs. They will sell you junk and refuse to return and refund even though my item is completely unusable. TERRIBLE ONLINE SHOP!!! NO NO NO.
I’ve been back and forth with their customer service. They have offered the following: 1. We can redo it for free
2. Return the product for full payment, but we cannot afford the shipping fee
3. If you don't want to return it, we will refund up to 50%
This item ARRIVED CRACKED IN MULTIPLE PLACES. IT IS UNUSEABLE! DO NOT SHOP HERE EVER!! Even though online they write a “FULL COVERAGE Return Policy that withgifts is responsible for return postage fees…if you received any broken item” they do NOT honor this statement. They are LIES LIES LIES and CHEATS. Do NOT shop here if you live in the United States.
24 June 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
Poor quality and service
I spent £56 on two products, the quality was very poor, you can barely see the photographs printed very blurred
Emailed to ask for refund or replacement and was told it’s normal for the photos to print like that and was offered a 10% refund for an unusable product. This was then eventually raised to 30% refund but no more that has still not been refunded
12 June 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We have filed a refund application as required and are waiting for the bank to approve it. Please wait for some time and it will be processed as soon as possible.
Please feel free to contact our after-sales customer service directly by sending an email to: sale@withgifts.com
Don't buy from them
Send all the pieces and correct the spelling errors. Oh and don't ask for more money to send a replacement
14 May 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
Pet Memorial Stake
I ordered a pet memorial stake for the garden, I liked the design when it popped up on the google search. After I ordered I read some really negative reviews about products being poor quality and arriving from China broken so I was a bit dubious however the product arrived well packaged and protected and its just perfect. I would recommend and would order again.
20 May 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
The item was perfect
The item was perfect. The price was a little expensive but that’s okay. Delivery was pretty lengthy though.
3 June 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Disgusting experience FALSE ADVERTISING
Disgusting experience. DO NOT ORDER FROM HERE!
Edit: as per the comment from this company I emailed again, for them to again tell me, despite them telling me to email again, They would still not help and wanted me to repurchase a product that was faulty. So they also try to appear good with lies in their responses.
Original:
I ordered a memorial plaque for our family dog. On its website, it claims it is durable and weather-resistant. It was placed in a pot plant under our patio. It claims "will last years to come". 7 months after ordering it (6 months of having it. It is destroyed the entire image writing everything is gone! My 7-year-old son was devastated. I emailed, because of their "last years to come" claim, saying it is less than a year old and destroyed! They said sorry it is outside the 90-day replacement policy you can order a new one. AS IF I would order something again from a company that has false advertising and terrible customer service.
8 June 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
Our cross has broken already
Our cross has broken already.
Very poor quality.
6 June 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
I thought it would have been larger in…
I thought it would have been larger in size as I needed for a greenery wall in my home and it was delivered broken.
22 May 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service again email directly: sale@withgifts.com
Not too happy
The personalized product I received had not been checked before sending. The writing in the inside has the first letter of the name on one line and the the rest of the name on the next line. I sent a picture to confirm I was telling the truth. I just wanted a great Father's Day gift for my husband. I was then asked to pay shipping again (another $10) to have a corrected one sent. I decided to just go with a refund instead and was told I could only get a 20% refund. I know it was a mistake but I feel that since it was a mistake made by the seller it should have been corrected at no extra cost to me. I did receive the 20% refund and i will give him the inferior piece. I will not be purchasing anything else from this seller.
17 May 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service again email directly: sale@withgifts.com
Broken merchandise
Broken merchandise. Many people has the same problem. I contacted their customer service and they DO NOT do anything about it.
Their reply is automated.They have ZERO customer service.
DO NOT BUY from this company. You will waste your time and money.
They give same answer to everyone who gives bad reviews.
It is automated
READ THEIR RESPONSE TO EVERYONE GIVES BAD REVIEWS.
They do not take care of customer’s problems
DO NOT BUY
7 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service again email directly: sale@withgifts.com
I ordered some personalized ties and…
I ordered some personalized ties and the decal placed on the tie was not straight. Not great quality.
1 May 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service again email directly: sale@withgifts.com
Poor quality, poor customer service
The address plaque I ordered was very cheaply made , did not look the same as was in the ad photo. The numbers and letters were so small you can't even see from the street. I sent photos that they requested ,they just said you got what you ordered.
I wanted to exchange it for a different product. Again they said you got what you ordered. I wish I would have checked their reviews before ordering. I don't recommend With gifts they don't stand behind there products, and they don't care about customers satisfaction.
Update
After getting the response on Trustpilot, I contacted Withgifts again , again refused to honor their exchange policy. I've asked for a refund but I doubt I'll ever see it.
I stand by my 1 star review.
18 May 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you have any questions about the product, please feel free to contact our after-sales customer service again email directly: sale@withgifts.com
It was never delivered
It was never delivered and have been told that it was. The pictures that were sent as proof wernt of my house and it was signed by someone I don't know. Have tried to talk to the delivery company and was just told that it was delivered and it wasn't. My mothers day with my mum was ruined.
7 May 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a logistics issue to us. We are sorry that the product you purchased did not arrive at your address, your satisfaction is our top priority. If you do not receive the package please contact our after-sales email in time, we welcome the opportunity to correct the problem and provide you with the best solution. Please feel free to contact our after-sales customer service again directly via email: sale@withgifts.com
This company charges for DHL express…
This company charges for DHL express service and than sends it economy service to Ireland. And it takes ages do not buy from these usual chinese companies they are all in it for ripping of customers and than respond to you with poor English
9 May 2024
Unprompted review
Reply from Withgifts
Dear customers,
Under normal circumstances, we will track our customers' products. Due to address or weather transportation reasons, delivery may fail or be slow. You can provide us with your order number or email address. We will inquire further and follow up.
Please feel free to contact us directly at sale@withgifts.com
Have a great day!
Sincerely,
[sale@withgifts.com]
I was a bit hesitant about ordering…
I was a bit hesitant about ordering this but after receiving it I couldn’t be more happier with it 😀 Thank you I absolutely loved it 🙏
5 April 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Disappointed badly as never received item
I have placed the order a month ago and till now I didn't receive the order. I couldn't even trace the location of the order. This is so disappointing as I couldn't get the order as per planned date and it is supposed to be a surprise gift for my family. Now I don't have hope also that I'll get my order and requesting to pay back my money.
I would not go for this option again.
19 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Under normal circumstances, we will track our customers' products. The delivery may fail due to the address. Please provide us with your order number or email address. We will make further inquiries and follow up.
Please feel free to contact us directly at sale@withgifts.com
Have a nice day!
Sincerely,
[sale@withgifts.com]
I have ordered a photo clock and I…
I have ordered a photo clock and I haven’t received it yet. I would like to be refunded, but what I will do I will call my bank to take care of this matter. This was a wedding gift for someone and it has an arrived yet thank you.
2 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Under normal circumstances, we will track our customers' products. The delivery may fail due to the address. Please provide us with your order number or email address. We will make further inquiries and follow up.
Please feel free to contact us directly at sale@withgifts.com
Have a nice day!
Sincerely,
[sale@withgifts.com]
Great present for my boyfriend
Great gift for my boyfriend who wants to go to every national park in the USA lol.
22 April 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Took months to arrive
Took months to arrive, the delivery company never delivered to me and I had to pay extra $10 in order to have my package shipped again.
23 April 2024
Unprompted review
Reply from Withgifts
Dear customers,
Under normal circumstances, we will track our customers' products. The slow delivery may be caused by the address. You can contact us to change to another logistics company next time. Thank you for your understanding.
Please feel free to contact us directly at sale@withgifts.com
Have a great day!
Sincerely,
[sale@withgifts.com]
Horrid
Horrid. Ordered a necklace a month ago now- it says "delayed transport" at Heathrow for 2 weeks now. I've contacted the seller and I've been told to wait. Honestly shocked at the poor customer service and no help in finding out why my parcel is stuck at the airport for 2 weeks. Never ordering from here again. Silly how the shipping fee was almost £10 when the necklace was just £20 😭😂😂
Stay CLEAR OF THEM. DO NOT WASTE YOUR MONEY.
29 March 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a product issue to us. We are sorry that the logistics did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution. Generally, delivery is delayed due to some address issues or weather transportation and other reasons. If you do not receive the package successfully, you can contact us and we will track the logistics in real time.
Please feel free to contact our after-sales customer service email directly: sale@withgifts.com
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