WAS Insurance Reviews 228

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of getting insured and the competitive pricing, often finding it cheaper than other providers while offering similar coverage. Many also appreciate the straightforward and simple process from start to finish, with a user-friendly website that is easy to navigate. The service is often described as excellent, with people receiving prompt responses and efficient handling of claims, making stressful situations less so. However, some people mentioned issues with claims, citing refusals to pay or difficulties with coverage, particularly regarding medical situations and changes to travel plans. A few other people also felt that premiums were still a bit high or expressed confusion over additional costs for trip modifications.

What people talk about most

Price

Customers consistently express satisfaction with the pricing, finding it competitive and cost-effective,... See more

Claim

Consumers find the claim process to be ambiguous, with some reviewers expressing hope that the company lives... See more

Service

Users describe positive interactions with service, highlighting the simple and straightforward process for... See more

User experience

Customers consistently note positive experiences with user experience, describing it as smooth, stress-free,... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, with some expressing satisfaction with their travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently returned from a month long trip in Europe and WAS was excellent. We required both medical and flights assistance during our trip and WAS made it so easy. The team checked in with us regula... See more

Rated 5 out of 5 stars

One of only a handful of Travel Insurance companies that cater for what the people really want. We head overseas a few times a year so know of what we are looking for in our packages. Would be good to... See more

Rated 5 out of 5 stars

This was my first time using WAS Insurance, as I previously used a different insurer. I am beyond ecstatic with the service I received from WAS. On the last week of my trip, I lost a really sentimenta... See more

Rated 5 out of 5 stars

We are yet to travel, however I had needed dates for our upcoming travel adjusted. I had emailed at 830pm and had updated itineraries same night by 930pm. Customer Service was really amazing.


Company details

  1. #5 of 10 best companies in Travel Insurance Company

Written by the company

Travel Insurance for those looking for something different. Breaking the limits of traditional travel insurance in Australia. Most Australians don't know if they've got cheap or great Insurance, this means they're often out of touch with real customers and their needs. At WASI we try to be different.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quote and purchase review

It was a fairly simple process to gain a quote and purchase our (family of 5) travel insurance for our overseas trip. Pricing was very good and they sent individual certificates of insurance for each family member. Highly recommended!

17 January 2026
Rated 5 out of 5 stars

Great customer service

We are yet to travel, however I had needed dates for our upcoming travel adjusted. I had emailed at 830pm and had updated itineraries same night by 930pm.

Customer Service was really amazing.

12 January 2026
Rated 4 out of 5 stars

I was very happy with the help I…

I was very happy with the help I received prior to purchasing the insurance. After deciding to go ahead it was easy to purchase. The only issue I had was the fact that I could only purchase a single trip domestic policy due to my age. A multi trip would have better suited me.

30 December 2025
Rated 5 out of 5 stars

Very easy to get insured with WAS

Very easy to get insured with WAS, prices are fair and good and cheaper than others and you get similar cover , not made any claim this is second time I insured with WAS . I will continue to use was if the price is right thanks

15 December 2025
Unprompted review
Rated 4 out of 5 stars

Fast and Efficient

I was impressed ho quickly WAS insurance got back to me with my enquiry on email.
I read their reviews re claims and was impressed and spent 1 hr doing due diligence on travel insurance so will use them again

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable travel Insurance in the market

The UI was very intuitive and self explanatory. The insurance policy and all granularities around the claims, eligibilities etc were explained really well on the website.
Given good reviews of WAS insurance, this is my 2nd year and have no issues so far.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

First time WAS user

This was my first time using WAS Insurance, as I previously used a different insurer. I am beyond ecstatic with the service I received from WAS. On the last week of my trip, I lost a really sentimental bracelet, and 1 day after submitting my claim I received a response. I was liasing with Michael, and he was extremely clear on what he needed from me, and his swift replies allowed me to get everything sorted before leaving the country I was in. After only 3 days of effective back and forth communicating, everything has been sorted and my reimbursement is approved.

30 November 2025
Unprompted review
Rated 2 out of 5 stars

Fine until it wasn’t

The experience with WAS was fantastic until I had a motorbike accident. Despite being advised by the treating orthopaedic specialist not to fly within two weeks because of DVT risk the WAS insurance team declared I was “fit to fly” 3 days after the insistent. I was firm on flying home two weeks post injury as directed by the very competent doctor, WAS said they would not cover costs after the date I was “fit to fly”. The process was messy and it felt like they wanted to stop covering me financially rather than look after me and my health. When I returned my GP was appalled by WAS’ actions

6 October 2025
Unprompted review
WAS Insurance logo

Reply from WAS Insurance

Hi Roslyn,

We can understand how stressful this must have been and we truly understand your concern.

At WAS, Your health is always our first priority and your case was reviewed in depth prior to making any recommendation. Our aviation medical team - specialists in determining fitness to fly after injury or surgery - confirmed it was safe to return home.

Bringing you home for continued care was actually preferred over remaining abroad, so you could recover with your regular providers and support system.

If you’d like to discuss this further, we’re here to help.

Rated 1 out of 5 stars

I took travel insurance and my wife got…

I took travel insurance and my wife got made redundant and could not travel due to interviews at work to fill available roles , Wise would not pay , numerous emails, no sympathy , no interest , just an absolute refusal - do not take this insurance ever , they will not pay . Do not believe all these fake reviews digital marketers post . Scam company

30 May 2025
Unprompted review

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