The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Popular clothing range for teens but sizing seems inconsistent and they do not offer size exchanges. They only offer store credit for returns (unless damaged) with a $10 return fee! For the expensive... See more
Company replied
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returns & Exchanges
Whitefox should have free returns or at the very least free exchange for another size. It should not be a store credit. It should be a choice of a refund or store credit. They also don't offer the sale price when you need to change the size. If you are going to be an online only store, how do you expect people to get the size correct and not offer free returns. I think I'll stick with places that offer free returns.
10 July 2026
Unprompted review
Customers Beware
their clothing is cute and the sweatshirts, t's and sweatpants are comfortable, however I am hesitant to order anything in the future. Their returns are costly and the website descriptions are inaccurate. I ordered according to sizing charts and some items were AT LEAST 2 sizes too small It is expensive to return things. When I contacted customer support, this was their response: Since our garments come from a variety of designers and suppliers, we’re unable to provide precise measurements for every item.
Therefore, Since they don't do exchanges, I have to still pay to return the item then repurchase and pay for additional shipping since the faulty items were less than $125.
4 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback.
We're glad to hear you loved the style and comfort of our clothing, however we're sorry to hear you were disappointed with your experience regarding sizing and returns.
As advised, our size guide is a general reference based on body measurements, and fit can vary depending on the style and design of each garment.
While we don't offer direct exchanges, eligible returns can be processed for store credit in line with our Returns Policy.
We appreciate your feedback and will be sure to pass it on to our team.
Kindest,
White Fox
The service I received from Olesya was…
The service I received from Olesya was outstanding. She was efficient, courteous, professional and friendly. She dealt with the query and resolution in amazing turnaround time. Thank you Olesya you are a credit to White fox
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Keeley!
We're thrilled to hear Olesya provided such efficient, professional, and friendly service, and that she was able to resolve your query so quickly.
We'll be sure to pass your lovely feedback on to her—she'll be so pleased to hear it!
Thank you for your support!
Kindest,
White Fox
They were prompt to respond and aid in…
They were prompt to respond and aid in my concern.
10 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Solange!
We're so glad to hear our Customer Service team was able to respond promptly and assist with your concern.
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
Great Customer Service
I received a pair of black leather boots and they were damaged I contacted them and they got back to me within the same day! They were very understanding and sent me a replacement. GREAT CUSTOMER SERVICE!!
10 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Alexa!
We're so happy to hear our Customer Service team was able to assist you quickly and organise a replacement for your damaged boots.
We truly appreciate your kind words and are so glad we could turn your experience around.
Kindest,
White Fox
Items came fast and looked just like…
Items came fast and looked just like the photos! Quality is great too!!
10 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Sabrina!
We're so happy to hear your order arrived quickly and that you loved the quality of your items.
It means so much to know they looked just as expected!
Thank you for your support, and we can't wait to see you shopping with White Fox again soon.
Kindest,
White Fox
Very good service
Very good service. They were extremely nice when they helped me and I really appreciate that.
Good quality on the clothes also💗
10 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Sofie!
We're so happy to hear you had such a positive experience with our Customer Service team and that you're loving the quality of your White Fox pieces.
We truly appreciate your kind words and support!
Kindest,
White Fox
Great customer service / Deri
Deri was so helpful in resolving an issue for me. Very quick response to my query and great solution provided.
10 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Nicola!
We're so happy to hear Deri was able to resolve your issue quickly and provide a great solution.
We'll be sure to pass your kind words on to her!
We truly appreciate your support xx
Kindest,
White Fox
All good
Goods arrived on time. Loved the items. We had to return something for an exchange and the process was easy.
18 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Peter!
We're so happy to hear your order arrived quickly, you loved your new pieces, and that our returns process was easy to use.
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
excellent customer service
Lili provided excellent customer service. She was kind, responsive, and took the time to investigate my issue thoroughly. I’m really grateful for her help in getting everything resolved. Thank you, Lili! 💗
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Ella!
We're so happy to hear Lili was able to provide such kind, thorough and responsive support while resolving your issue.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Customer Service
After an issue with a recent purchase, Elise was swift with her response and rectified the issue in no time! Love all my Whitefox clothes!
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Louise!
We're so happy to hear Elise was able to resolve your issue so quickly and provide such great service.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and are so glad you're loving your White Fox pieces.
Kindest,
White Fox
Poppy was quick and amazing at helping…
Poppy was quick and amazing at helping me with my shipping address issue!
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Amelia!
We're so happy to hear Poppy was able to assist you quickly with updating your shipping address.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope you love your White Fox pieces.
Kindest,
White Fox
Awful returns process and customer service
Nearly 2 weeks and still no one has even reviewed my return application. It hasn’t even been looked at yet, and I’ve been told once it has been approved it can take 3-5 days for a refund.
I have emailed but I just get an AI chatbot emailing back and you can’t actually speak to a human. Also, why on earth should a return need “approving” I don’t know of any other sites that have to “approve” me sending back a pair of leggings and hour after I’ve received them! The whole reason I’m returning them is also because they had a hole on the side of them.
Awful customer service and awful quality. You’d be better paying a quarter of the price and getting better customer service from SHEIN.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Aine!
We're sorry to hear about your experience and understand how frustrating it must be to be waiting for an update on your return.
We have flagged your enquiry with our Customer Service team, and they will be in touch as soon as possible to assist you further and provide an update on your return.
We appreciate your patience while our team looks into this for you and apologise for any inconvenience caused.
Kindest,
White Fox
my dress got damaged my first time…
My dress got damaged my first time wearing it and white fox were so helpful! i spoke to Olesya about this issue and immediately got a replacement dress sent to me. Amazing service thank you!
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Amelie!
We're so happy to hear Olesya was able to assist you and get a replacement organised so quickly.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope you love your new dress.
Kindest,
White Fox
They answered fast and clearly and all…
They answered fast and clearly and all of my questions
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Hekla!
We're so glad to hear our Customer Service team was able to answer all of your questions quickly and clearly.
Kindest,
White Fox
extremely helpful customer service who…
extremely helpful customer service who assisted me quickly in the way i needed
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lijana!
We're so happy to hear our Customer Service team was able to assist you quickly and provide the support you needed.
We truly appreciate your kind words and support, and we hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Poor sizing and returns policy
I am extremely disappointed with my experience. I returned an item because it was unwearable due to inconsistent sizing, the exact same top in the same size but a different colour fits perfectly, yet this one was too small.
My return was rejected because they claimed the item had a scent and that the internal label had been removed, as I initially intended to keep it. However, the external tag was still attached, showing that the item had not been worn.
To make matters worse, they expect me to pay to have the rejected item sent back to me. Customer service has been unhelpful, has failed to provide a fair resolution, and has repeatedly refused to address my concerns.
Overall, this has been a frustrating experience with poor customer service and inconsistent handling of returns. I would not recommend purchasing from this company based on how they have dealt with this issue.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback.
We're sorry to hear you were disappointed with the outcome of your return and understand how frustrating this experience has been.
All returned items are carefully assessed by our Returns Team against our returns requirements, including the condition of the item and whether it meets our eligibility criteria. Unfortunately, items that do not meet these requirements cannot be accepted as a return.
We understand this may not have been the resolution you were hoping for, however our team has reviewed the return in line with our policy and provided the available options.
Kindest,
White Fox
Olesya's customer service
Olesya provided excellent customer service throughout the entire process. She was friendly, responsive, and kept me updated every step of the way. I really appreciate her professionalism and the care she took in resolving my issue.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Angeline!
We're so happy to hear Olesya provided such friendly, professional, and attentive service throughout your experience.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
I made an order and had a faulty item
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was refreshing to receive such good customer service. Honestly makes me like the brand and continue shopping from here. Thank you 🫶🏻
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review!
We're so happy to hear Annelise was able to assist you with your faulty item and provide such caring and helpful service.
We'll be sure to pass your lovely feedback on to her – she'll be so pleased to hear it!
Your kind words and continued support mean so much to us!
Kindest,
White Fox
Missing top assurance
I unexpectedly did not receive one of the tops I ordered. I reached out and was surprised with how they managed it. I fully expected nothing. However I got attended in the best way possible, with almost instant responses.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Gia!
We're so happy to hear our Customer Service team was able to assist you quickly and provide a positive resolution for your missing item.
We truly appreciate your kind words and support, and we hope to see you shopping with White Fox again soon!
Kindest,
White Fox
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