If I made an order for a project, I expect it to be sent in one shipment. Also, delivery times on website does not always correspond to emails follow ups. However, products are great and competitive.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall great service. It was just a shame that a couple of the items were not in stock and therefore didn't turn up on time. Maybe it would be better when something isn't available straight away t... See more
Company replied
we placed the order and you supplied the items as order never a problem 4.5 as a mark as always need to leave room for improivement
Company replied
Good product, at a very fair price and swiftly delivered. Well packaged.. Response time was good but I had to chase confirmation email of my order. I know it is the era of digi-tech but having zero k... See more
Company replied
Company details
Written by the company
Wholesale Electrical Supplies Online
Contact info
Unit 3, Imperial Park, HA4 0JW, Ruislip, United Kingdom
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In no hurry to issue a refund
After changing my order I waited 10 days without receiving a refund, called to ask why it hadn't been paid, was told it would be done that day. Called again the following day as still no refund and they said it would be issued in 2 hours. I received it 8 hours later, 11 days after cancelling my order.
11 August 2026
Excellent service and price from the HQ
11 August 2026
Well priced sturdy build
11 August 2026
AVOID
Ordered items in June and they took the money. They never had stock of the items yet charged my card, informed they were on back order for 14-28 days expected delivery. After 40 days i cancelled the order as items were still nowhere being delivered. Its now been 2 weeks and still no refund. They are quick to take money but slow(if ever) to pay it back. Typical Middlesex company!
18 August 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Paul,
Thank you for your great feedback. We’re delighted to hear that you were happy with the delivery and found the cost to be very good. We really appreciate your support and hope to serve you again soon.
Happy customer
There was a problem with availability with my order which they resolved.
7 August 2026
Reply from West Base Electronics Ltd
Dear John,
Thank you for your feedback. We’re sorry there was an availability issue with your order, but we’re pleased we could resolve it for you. We really appreciate your patience and understanding, and we hope to serve you again soon.
Reply from West Base Electronics Ltd
Dear David,
Thank you for your great feedback. We’re delighted to hear that your order arrived promptly and that the product was exactly as described. We really appreciate your support and hope to serve you again soon.
Reply from West Base Electronics Ltd
Dear Mohammad,
Thank you so much for your excellent review. We’re delighted to hear you were happy with our service. Your support means a lot to us, and we look forward to serving you again.
Competitive prices and prompt delivery.
5 August 2026
Reply from West Base Electronics Ltd
Dear Alan,
Thank you for your great feedback. We’re delighted to hear that you found our prices competitive and that your order was delivered promptly. We really appreciate your support and hope to serve you again soon.
Good products and fair prices.
Good product, at a very fair price and swiftly delivered. Well packaged.. Response time was good but I had to chase confirmation email of my order. I know it is the era of digi-tech but having zero knowledge of heavy electrical circuits, I would have liked to SPEAK to a real person!
6 August 2026
Reply from West Base Electronics Ltd
Dear Martyn,
Thank you for your detailed feedback. We’re really pleased to hear that you were happy with the product, pricing, packaging and speedy delivery. We’re sorry you had to chase the order confirmation, and we appreciate you bringing this to our attention. We also completely understand your preference for speaking to a real person, especially when dealing with heavy electrical equipment. We’ll take your feedback on board as we continue to improve our customer service.
Quick delivery and a very well made…
Quick delivery and a very well made product made by FuseBox highly recommend
30 July 2026
Reply from West Base Electronics Ltd
Dear Dave,
Thank you so much for your fantastic review. We’re delighted to hear that you were impressed with the quick delivery and the quality of our FuseBox product. Your recommendation means a lot to us, and we truly appreciate your support.
The purchase was exactly what i was…
The purchase was exactly what i was looking for, very good product.
7 August 2026
Reply from West Base Electronics Ltd
Dear Lynn,
Thank you so much for your wonderful review! We’re delighted to hear that the product was exactly what you were looking for. Your satisfaction means a lot to us, and we truly appreciate your support. We hope to serve you again soon!
Reply from West Base Electronics Ltd
Dear Customer,
Thank you for your great feedback. We’re delighted you’re happy with our prices, delivery, ordering and service.
Excellent range of products and very…
Excellent range of products and very prompt delivery. One of my favourite suppliers.
3 August 2026
Reply from West Base Electronics Ltd
Dear Nigel,
Thank you so much for your kind words. We’re delighted to be one of your favourite suppliers.
Great service
27 July 2026
Reply from West Base Electronics Ltd
Dear Ian,
Thank you for your review. We’re happy you had a great experience. We look forward to serving you again.
Great Service.
30 July 2026
Reply from West Base Electronics Ltd
Dear Paul,
Thank you for your kind review. We’re glad you had a great experience. We look forward to serving you again.
Ordered something that was advertised…
Ordered something that was advertised as available. Is actually out of stock till May 2027. Asked for a refund which I am still waiting for 3 weeks later! Awful!
.
15 July 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Paul,
Thank you for your wonderful feedback. We're delighted to hear you had a great experience with our website, communication, and fast delivery. Your satisfaction means a lot to us, and we look forward to serving you again.
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