I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more
Company replied
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See what reviewers are saying
I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more
Company replied
I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more
Company replied
Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more
Company replied
Company details
- Cosmetics Store
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Health and Beauty Shop
Written by the company
West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.
Contact info
Unit 8, St John's Road , DH7, Durham, United Kingdom
- customersupport@westbarnco.com
- westbarnco.com
2.1
Poor
369 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Recommended
Really good prices, quick delivery and very pleased with the product. My brows are very grateful.
8 August 2022
Reply from WBCo
Hey Lee,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Silky skin with the glow oil
Quick an efficient service, packaging is all amazing and eco as I like it. Mist spray in peppermint is so refreshing and the glow oil is so silky on your skin, just love it all. Thank you for creating such amazing products and thank you to Jo Leversuch (makeupbyjo) for recommended these amazing items. Helping my skin look and feel 10 years younger at a much needed time in life xx
8 August 2022
Reply from WBCo
Hey Mandy,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Excellent Company
Great purchase from a great company with amazing excellent quality products and super fast shipping!!
8 August 2022
Reply from WBCo
Hey Charla,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Best eyebrow tamer ever!!
I have that craziest eyebrows and have tried what seems like hundreds of gels, soaps, and eyebrow products to try and tame them. My eyebrows are long, curly, and wirey and nothing has kept them in place until I started using the extra hold brow soap. The original was still my go-to but I had to use multiple coats and reapply. But the extra hold is a game changer!! I apply one coat and they hold just from that one application. This is the best thing that has ever happened to my eyebrows. It’s like magic!
8 August 2022
Reply from WBCo
Hey Hannah,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I love this company
I love this company and what they do, how they package and their marvellous products. The website is excellent, delivery is so quick. Would highly recommend.
7 August 2022
Reply from WBCo
Hey Jodie,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Amazing quick service
6 August 2022
Reply from WBCo
Hey Eve,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Martina,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Great products.
4 August 2022
Reply from WBCo
Hey Fahriye,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Paulina,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Sara,
I am so sorry for the delayed response, if your order has still not arrived, please email customersupport@westbarnco.com
Have a lovely day.
WBCo.
An item had been missed from my recent…
An item had been missed from my recent order - I got in touch and Jessie was fantastic and sorted out the missing item really promptly and even popped in a free prep mist too. Amazing customer service and fantastic products, highly recommend shopping with WBCo :-)
25 July 2022
Reply from WBCo
Hey Tara,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service and products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
This product does not work to keep brow…
This product does not work to keep brow hairs in place at all. Not worth the money. The only thing great about the product was that it arrived quickly.
25 July 2022
Reply from WBCo
Hey Jasmine,
I am so sorry to hear you are not fully satisfied with your purchase. Please email customersupport@westbarnco.com for tips and tricks on how to get the best out of your product.
Have a lovely day,
Jessie,
WBCo.
Amazing brow products!
Bought the soap brows previously and loved it so when I saw the new gel brows I had to have it and it’s even better!
24 July 2022
Reply from WBCo
Hey Shen,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Gillian,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Great products
Great products. Bought the brow soap and the brow pen and cannot say how great it is. Have already bought a second set for my sister too as she was after a good brow set. Delivery was quick and the packaging is recycled/recyclable. Good brow day and ‘earth’ friendly 🎉
22 July 2022
Reply from WBCo
Hey Evi,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
not impressed
Honestly not super impressed. The wax melts throughout the day and leaves eyebrows greasy and weighed down. Unfortunately, wouldn’t recommend.
21 July 2022
Reply from WBCo
Hey Kira,
I am so sorry to hear you are not fully satisfied with your purchase. Please email customersupport@westbarnco.com for tips and tricks on how to get the best out of your product.
Have a lovely day,
Jessie,
WBCo.
Reply from WBCo
Hey Sandra,
Thank you so much for taking the time to leave a review, we really appreciate it!
Have a wonderful day and stay safe!
Jessie,
WBCo.
2 weeks on and still no items been delivered
I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my product is.
I’ve tried using the tracking ref I was given but it says there’s no updates. This was this a gift and has now missed the date which is highly disappointing
16 July 2022
Reply from WBCo
Hey Natasha,
I am so sorry about this! I can see you have received an email from ourself, we will get this sorted for you.
Have a great day.
WBCo.
Brilliant products
Brilliant products, I have very sensitive skin and I have no problems at all. Super fast delivery as well.
8 July 2022
Reply from WBCo
Hey Robert,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I have not yet received my order
I have not yet received my order. Could you check it for me? Parker.
6 July 2022
Reply from WBCo
Hey Fiona,
Yes, of course! Just drop an email to - customersupport@westbarnco.com. We will be able to have a look in to this for you. Sorry for the delay.
Speak soon!
Jessie,
WBCo.
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