Love using wag! To earn extra income, but to prevent possible scams I would feel way more safer with doing meet and greets to see if my client is a good potential fit and building a more trustworthy s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using wag for years. I’ve my had issues with one or two walkers. I am very happy with the service and glad I can use it whenever I need. One thing I wish they’d change is allowing pet parent... See more
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Wag! has been a lifesaver. If I didn't have providers, I would be "dog gone tired" because I have to run home on my lunch and take Phoenix out for only 15 min then I have to put her back in her crate... See more
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This is my second pet specialist from Wag!! They are special people servicing us while on vacation or other important business! The only snag was their app. But their behind the scenes employees imm... See more
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Company details
About Wag!
Written by the company
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're
looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we
can help when and wherever you need!
Every Pet Caregiver passes an enhanced background check,
our services are insured, and support is standing by around the clock.
We've thought of
everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on
the Wag! app, we make your life easier at every step.
Wag! has a trusted record of experience
with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers
nationwide are dog people, and it shows.
Services
Walk
Drop-In
Sitting
Boarding
Training
Health
Book a service
Learn more
Contact info
United States
- (628) 400-4426
- wagwalking.com
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have had such a great experience…
We have had such a great experience with WAG. Went from boarding our dogs, to cancelling and taking a chance on the WAG app. Definitely well worth it. Our dogs were in the comfort of their home and our WAG visitors were amazing! Shout out to Mari for taking the early morning shifts during the Christmas holidays.
25 December 2025
Unprompted review
Reply from Wag!
Thank you for sharing your wonderful experience, Kandy! We're so glad to hear that choosing Wag! instead of a traditional boarding service has been a rewarding decision for you and your dogs alike. We understand that keeping them in the comfort of their home is always a great choice, especially when it’s already a lot for them to be apart from you and your family. We're delighted to hear that the caregivers, especially Mari, have all been amazing in making this time apart easier—big shout out to her for those early morning shifts during the holidays!
Best experience with pet sitting thus…
Best experience with pet sitting thus far. I was on the fence about using Wag at first but after seeing how easy it was to contact sitters and schedule services, I would never change to a different app.
7 December 2025
Reply from Wag!
Thank you for sharing your experience! We're thrilled to hear that you gave Wag! a chance and have had the best experience with pet sitting since! It's wonderful to hear how easy to use you’ve found the app, to connect with sitters and schedule your pet’s services. We're excited to continue supporting you with your future pet care needs!
My walker (Nori) was so pleasant and…
My walker (Nori) was so pleasant and positive. She doted on my pups as if they were her own. The pups were adoring her..
26 November 2025
Reply from Wag!
Thank you for sharing your experience! We're thrilled to hear that Nori has been such a pleasant and positive presence for your pups, treating them as if they were her own. It's heartwarming to know they adore her too!
We look forward to continuing to support you and your pups with many more wonderful pet care experiences.
Bruno loves Tiffani
4 December 2025
Reply from Wag!
Thank you for your feedback! We're so delighted to hear that Tiffani has become Bruno’s newest best friend. It's wonderful to see such strong bonds form!
We look forward to continuing to support you and Bruno in your pet care needs!
Best thing I did
Best thing I did was put myself and my dog. Pysch therapy dog, on Wag. While I recover from a hip surgery! I feel very happy with everyone here and very thankful to wag!
17 December 2025
Unprompted review
Reply from Wag!
Thank you for sharing your experience, Mike! We're thrilled to hear that joining Wag! has been such a positive decision for you and your pup! It’s wonderful to know that Wag! can help your therapy dog enjoy time off-duty to play and exercise. We’re here to continue supporting you both as you recover from your hip surgery. Wishing you a smooth and speedy recovery!
Savannah was great with our German…
Savannah was great with our German Shepherd while we were away. Such peace of mind!
15 December 2025
Unprompted review
Reply from Wag!
Thank you for your feedback! We’re thrilled to hear that Savannah provided excellent care for your pup and gave you peace of mind while you were away. We understand that Caregivers with German Shepherd expertise can make all the difference in providing care for their specific breed needs. Be sure to ‘heart’ Savannah’s profile to easily rebook her again!
We're here to support you with your future pet care needs!
Reply from Wag!
Thank you for your feedback! We’re thrilled to hear you’ve had such a great experience. If there’s anything else we can do to support you, feel free to reach out!
I am a dog care professional
I am a dog care professional. 1400 5 star stays. Was interested in WAG. BUT you cannot get a hold of a human for customer or sitter support. That is NOT professional. Dogs are fabulous. They also can need assitance. WAG has no human customer service. There is NO way to contact them, They clearly are NOT dog people.
13 December 2025
Unprompted review
Reply from Wag!
Thank you for sharing your feedback. We understand the importance of having accessible support and strive to assist all customers effectively. While we currently use virtual chat options via https://support.wagwalking.com for general inquiries, we also have a Wag! Support Team of representatives committed to providing support 7 days a week.
We value your perspective as a professional in the field and appreciate your feedback as we continue to improve services and accessibility.
Reply from Wag!
Thank you for your wonderful feedback! We're delighted to hear that Tomaro met and exceeded your service expectations. Be sure to ‘heart’ them to easily rebook them again next time! We look forward to continuing to support you in your pet care needs!
Problem Resolved -
Update: Wag! has graciously agreed to rectify the issue of charging me unknowingly for a Premium Subscription and will be issuing a refund. I am changing my rating from a 1 to a 4 star as a result. Note to those reading this. If you have a Premium Subscription, you can’t just stop using the service, you have to request a cancellation ahead of the renewal date or within 3 days of the charge.
The walkers I used through Wag! historically were great HOWEVER I haven’t used the service since April 2025 and found out that Wag on November 18th charged my credit card $120 without my knowledge for an annual Premium Subscription. And won’t refund me because I didn’t discover the charge within 3 days of the charge hitting my credit card! And how would I have been able to do that when I don’t receive my monthly statement for November charges until December 15th! I only discovered the charge when I was verifying something else and said what is this charge for? I haven’t used a dog walker in 8 months! Absolute rip-off artists and they rip off their dog walkers too paying them a fraction of the money they are charging per walk.
11 December 2025
Unprompted review
Reply from Wag!
Thank you, Susan, for updating your review and for giving us the opportunity to address your concerns. We’re glad to hear that the issue with the Premium Subscription has been resolved and we appreciate your feedback regarding the cancellation policy, to ensure that it’s communicated clearly to all. It’s reassuring to know that you’ve had great experiences with your walkers in the past, and we look forward to continuing to support you in your pet care needs.
If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out to Wag! Support; we’d love to help! Thank you for sharing your experience with us.
I became disabled about a year ago and…
I became disabled about a year ago and couldn't walk my dogs like I previously could. That shifted the task to my wife...who then got cancer. Wag REALLY took the pressure off of us while she's been recovering. Each of our walkers have been such a pleasure to interact with, while providing a loving experience for our dogs.
27 November 2025
Reply from Wag!
Thank you, Tom, for sharing your experience and feedback. We’re truly honored to be able to support you and your wife during this challenging time. It’s wonderful to hear that each of your walkers has provided a loving and caring experience for your dogs, and that Wag! has been able to alleviate some of the load to take on their care and exercise needs. We’re wishing your wife a smooth recovery and are here to continue supporting your family and your pups with care and compassion.
My pet walker is absolutely amazing
My pet walker is absolutely amazing. She is competent, reliable, and wonderful with my 3 pups! She is a life saver.
1 December 2025
Reply from Wag!
Thank you for your fantastic feedback! We’re delighted to hear that your walker is providing such exceptional care for your three pups. It’s wonderful to know she’s been a true life saver for you all!
Pay more it came up to like a 100 plus and like came across my phone risk
You get what you get
8 December 2025
Unprompted review
Reply from Wag!
Thank you for sharing your feedback. We understand that pricing and unexpected charges can be frustrating. If you have concerns or need assistance understanding the charges on your account, please reach out to our support team via the virtual chat at https://support.wagwalking.com. We’re here to help address any questions or concerns you may have.
Thanks for taking such good care of…
Thanks for taking such good care of Gypsy and bringing a warm blanket for the feral cat outside ❤️ We enjoyed getting updates and a picture!!!
26 November 2025
Reply from Wag!
Thank you for your wonderful feedback! We're thrilled to hear of the level of care your caregiver put into not only the service for Gypsy, but also for the feral cat outside! We're glad you enjoyed the in-app updates and service picture, and we look forward to supporting you and Gypsy again in the future!
The walker showed up on time
The walker showed up on time, was friendly and took my dog for a good, long walk
7 December 2025
Reply from Wag!
Thank you for your feedback! We're happy to hear the walker was punctual and friendly, and that your dog enjoyed a nice, long walk. We appreciate you choosing Wag! for your pet care needs.
My first time using a pet walking…
My first time using a pet walking service, Therefore, I was a bit nervous. However, Kimberly made it all better! Woody didn’t take long at all to get comfortable with his walker, and that's okay with me!
30 November 2025
Reply from Wag!
Thank you for sharing your experience and for choosing Wag! for your first pet walking service! We're thrilled to hear that Kimberly helped ease your nerves and that Woody quickly got comfortable with her. Be sure to ‘heart’ Kimberly in-app to add her to your preferred caregivers to book her again next time! We look forward to continuing to support you and Woody in your pet care needs.
I just love knowing my little buddy dog…
I just love knowing my little buddy dog is looked after by by someone you truly loves pets the site is amazing Ricardo is the one I trust
3 December 2025
Reply from Wag!
Thank you for your fantastic feedback! We're delighted to hear Ricardo has come to be your trusted, preferred caregiver to care for your pup. Knowing your pet is in loving hands is what we're all about, and we’re thrilled to be part of your pet care journey!
Erin has come twice now and has been a…
Erin has come twice now and has been a great help. I already booked her for two more visits! And will keep using her.
26 November 2025
Reply from Wag!
Thank you for sharing your positive experience! We're thrilled to hear that Erin has been a great help and quickly became your favorite go-to caregiver!
The ABSOLUTE worst!
The ABSOLUTE worst!! The hold they put on your account when you are considering one of their services is not a hold. The money is removed from your account before you decide on anything. It’s called STEALING!! There is never anyone to speak to either, you email someone who either has scripts to go by or it’s AI generated or a person in their 20s who was told exactly what to say. I strongly suggest that you do not use this service EVER!!
1 December 2025
Unprompted review
Reply from Wag!
Thank you for sharing your concerns. We understand that unexpected charges can be frustrating, and we take these matters seriously. We encourage you to reach out to our support team via the virtual chat at https://support.wagwalking.com for detailed information on our pre-authorization policy and for further assistance. We’re here to help address any questions you may have.
Best service
I was provided the best support by Rose during an issue I encountered on my way-walk
3 December 2025
Unprompted review
Reply from Wag!
Thank you for sharing your experience! We’re thrilled to hear that Rose made a positive difference, ensuring your pet was in good care during their walk.
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