Love using wag! To earn extra income, but to prevent possible scams I would feel way more safer with doing meet and greets to see if my client is a good potential fit and building a more trustworthy s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using wag for years. I’ve my had issues with one or two walkers. I am very happy with the service and glad I can use it whenever I need. One thing I wish they’d change is allowing pet parent... See more
Company replied
Wag! has been a lifesaver. If I didn't have providers, I would be "dog gone tired" because I have to run home on my lunch and take Phoenix out for only 15 min then I have to put her back in her crate... See more
Company replied
This is my second pet specialist from Wag!! They are special people servicing us while on vacation or other important business! The only snag was their app. But their behind the scenes employees imm... See more
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Company details
About Wag!
Written by the company
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're
looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we
can help when and wherever you need!
Every Pet Caregiver passes an enhanced background check,
our services are insured, and support is standing by around the clock.
We've thought of
everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on
the Wag! app, we make your life easier at every step.
Wag! has a trusted record of experience
with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers
nationwide are dog people, and it shows.
Services
Walk
Drop-In
Sitting
Boarding
Training
Health
Book a service
Learn more
Contact info
United States
- (628) 400-4426
- wagwalking.com
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenience and Dependability
It’s such a convenience to be able to have great walkers take your precious dogs out for a walk with a peace of mind. The website is so easy to navigate and the time is super fast to receive available walkers.
I’m extremely satisfied with the service. It’s a blessing
15 January 2026
Reply from Wag!
Thank you, Sharon, we're delighted to hear that you find Wag! services convenient and dependable, bringing you peace of mind. We’re also thrilled to hear it was easy and quick to book, and we look forward to continuing to support you and your furry family!
Wag is the best
Wag is the best! If you have a living pup then you’ll love this service. Zero bad experiences with them
17 January 2026
Unprompted review
Reply from Wag!
Thank you, Jordan, we truly appreciate your kind words and feedback! We're thrilled to hear that you've had such positive experiences with Wag! and that the services are a great fit for you and your pup. We look forward to continuing to support you both!
Reply from Wag!
Thank you for your kind feedback! We look forward to continuing to support you and your pet care needs!
I love the walkers I've met
I've used a few of the walkers now. The ones I've met have been great people. My girls get excited when I tell them who is coming to walk them.
12 January 2026
Reply from Wag!
Thank you for your wonderful feedback, Carla! We're delighted to hear how excited the girls get for their walks! Happy wagging tails and tippy-tappy toes — one of the best compliments for all your walkers and the joy they take in caring for your pups. We look forward to continuing to support you and your furry family!
The rating is for the company
The rating is for the company, not the walkers. Walkers were great but asking for assistance from the company is ridiculous. I had two different walkers show up today and I only had one booked (obviously). But I was billed immediately for everything. I kept requesting help from chat (AI) but that was useless. I could go on but it would take too long. Unfortunately, I’m booked for the week with the walker, who was great, but won’t be using them again.
12 January 2026
Reply from Wag!
Cathy, thank you for sharing your feedback. We're sorry to hear about the difficulties you faced with scheduling and billing. This is not the experience we want for our customers, and it sounds like something went wrong with your booking.
If you haven't already, please reach out to our Support team via the app Help section, from your ‘Account’ menu. Briefly describe to the AI bot how you were charged for a service that was not completed, to request a refund. You should be prompted to provide information on the service and scheduling issue, for Support to review and follow-up with you by email.
Your feedback is important to us, and we’re here to ensure your concerns are resolved.
We’ve been blessed to have such great…
We’ve been blessed to have such great walkers! They have patience and nothing but love for our pup.
8 January 2026
Unprompted review
Reply from Wag!
Thank you for sharing your heartwarming feedback! We're so happy to hear that you've connected with such wonderful dog walkers who show patience and love for your pup. It's connections like these that make pet care truly special. We look forward to continue supporting your family with great pet care!
Love using wag
Love using wag! To earn extra income, but to prevent possible scams I would feel way more safer with doing meet and greets to see if my client is a good potential fit and building a more trustworthy site for pet care.
1 August 2025
Unprompted review
Reply from Wag!
Thank you for sharing your feedback, Eboni! We’re thrilled to hear that you enjoy using Wag! to earn extra income. At Wag!, your safety is a top priority, and we’re glad to know how valuable meet and greets are for you as a Caregiver in establishing trust and comfort with clients. While meet and greets are ideal for building rapport and trust with new clients, we also understand they aren't always feasible for on-demand or same-day services. Therefore, meet and greets are currently only available for Pet Parents to add to Sitting and Boarding services for an additional fee, compensating Caregivers for their time.
In cases where a meet and greet isn't feasible, we recommend including an opt-in note when you request the service and reaching out to the Pet Parent via in-app messaging for a brief interview to ensure it’s a good fit.
Your insights help us continuously improve the platform, and we’re always here to support you. Please don’t hesitate to reach out!
She very respectfully
She very respectfully. Our dog lights up when she comes. She has a very good order of operation to understand our dog. Highly recommend!
5 January 2026
Unprompted review
Reply from Wag!
Thank you for your wonderful feedback! We're thrilled to hear that using Wag!, you've connected with a caregiver who understands your dog so well. It's heartwarming to know your dog lights up with joy during their visits. We appreciate your high recommendation and look forward to continuing to support you!
Wag is great
Wag is great. I had surgery and I needed my dog walk twice a day. Everyone that took the requests were great. The app needs work. But overall, the experience was great. I would recommend.
4 January 2026
Unprompted review
Reply from Wag!
Thank you for sharing your experience! We appreciate your recommendation to use Wag! and for entrusting us while you recover, with your dog’s care routine and to connect you with caring, trustworthy caregivers.
We also appreciate your feedback about the app and understand the importance of a seamless experience. We’re committed to improving our services and would like to learn more about your app experience. Please reach out to our support team via the virtual chat at https://support.wagwalking.com or in-app from the Help Center. Your input is greatly valued, thank you!
Alexis is great with our dogs love when…
Alexis is great and our dogs love when she comes over to take care of them. Highly recommend as a pet caregiver!
1 January 2026
Reply from Wag!
Thank you for your feedback! We're delighted to hear that Alexis has made such a positive impact and that your dogs love when she comes over. It's wonderful to know you highly recommend her as a pet caregiver—feel free to share Alexis’ Wag! profile with your friends so they can book with her too! Simply tap ‘Share’ next to her info, from your ‘Past Caregivers’ section.
Spoiled beyond belief
Spoiled beyond belief! It's a lucky dog that gets to stay with Leslie.
29 December 2025
Reply from Wag!
Thank you for your feedback, Betsy! We're thrilled to hear that Wag! was able to help you connect with Leslie for such a great Boarding experience for both you and your dog alike. We love hearing about these happy tail-wagging moments, and be sure to mark Leslie as a favorite to easily book her again next time!
Adrian =5.0 experience
We’ve been so lucky to find a dog walker that Canelo has bonded with. He is always on time and when he gets here Canelo is always excited to see Adrian. Canelo is very high energy So Adria. Implements a light jog into their routine. My dog comes back nice and tires and ready for play time later in the day with me.
28 December 2025
Unprompted review
Reply from Wag!
Thank you, Kathy, for your wonderful feedback! We're delighted to hear that Adrian has created such a positive bond with Canelo, and it's fantastic that he's found the perfect routine to match Canelo's high energy. We’re thrilled to support you with your pet care needs and look forward to more great outings for Canelo!
Shannon is awesome!
Shannon is awesome!! She is trustworthy professional and as friendly as as she can be!!!
1 January 2026
Reply from Wag!
Thank you for your fantastic review, Melanie! We love hearing how Wag! helped you connect with Shannon and find your go-to trustworthy caregiver. We look forward to continuing to support you with your pet care needs!
Not worth the money.
I signed on for Wag! wellness plans for my puppies. I have two puppies, so I signed each one of them up for individual gold plans. After they had their first wellness checks, I submitted separate claims for each of them. I received separate email responses for each claim stating I would be reimbursed in "as little as 1-3 business days." That was over two weeks ago. They were supposed to send the money to my PayPal account. I provided the email address associated with my PayPal account on the claim form. When I didn't receive a payment in over two weeks, I tried to contact customer support and could not find a phone number. I replied to the email and it bounced back with a failure notice. The only customer support was a chat bot which was not helpful. It just shot back a copy of the info which is already on the website. When I asked how to contact customer support, It just shot me an automated form asking for my contact info and a description of my complaint and assigning a ticket number. After I submitted my information, I got an email stating my request had been received and someone would contact me. Then I got an email from someone on the support team saying she thought my request had been handled already. NO, IT WAS NOT HANDLED! IF IT HAD BEEN HANDLED, I WOULDN'T HAVE CONTACTED CUSTOMER SUPPORT IN THE FIRST PLACE. She said she would send the request to their dedicated team and follow up. Yeah, right. I'm beginning to think it is just a scam. It seems like a huge run around, since there is no way to contact a real person and the only way to receive payment is through PayPal. I pay the monthly premiums with a credit card, but there is no option to get reimbursed to my original form of payment. I didn't know that until I filed my first claims. If I cancel the policy, I will be charged a fee. I read the fine print before I signed on, which states that if you cancel your policy before a year is up, you will be charged a pro rated fee. Looking back now, that policy seems suspect to me. I have a payment due soon and two more claims to submit. I am reluctant to submit any new claims, since I still haven't been paid for the previous ones. When I signed into my account using the Wag! app, there was no way to check the status of my claim. There is a wellness section on the " My Account" page that does not show that I'm signed on for the plan, does not show payment history, claim history, or claim status. The only thing it shows is a form to fill out to get quotes to compare different pet insurance plans. None of it seems professional or legitimate. I have signed on for other wellness plans and pet insurance providers who allow you to communicate with a real person, provide real contact information, and keep all your records in an easily accessible portal online. Other providers won't slam you with a fee if you cancel your policy. Given my experience, I can't recommend the wellness plan. I can't speak to their walking or boarding services, since I haven't tried either one. I am really disappointed in their customer service, which so far has been virtually non existent. I hope someone from Wag! reads this review and reaches out to resolve the problem. I think I just got swindled. I hope no one else does.
12 December 2025
Unprompted review
Reply from Wag!
Thank you, Deanna, for sharing your detailed experience with us. We sincerely apologize that your experience with the Wag! Wellness plan has been less than satisfactory and it’s been challenging to reach customer support. Your experience does not reflect the level of service we strive to provide to our customers. We take your concerns seriously and want to ensure you receive the assistance you need.
Please reach out to our support team via the virtual chat at https://support.wagwalking.com . Mention your ongoing issues with your Wag! Wellness claim reimbursements so that we can prioritize your inquiry directly to the appropriate team and work towards a prompt resolution.
We appreciate your patience and feedback as we seek to resolve this matter.
I used wag and Christoper was great
I used wag and Christoper was great. He was friendly, covered a long distance and brought my animals back happy and relaxed. They had a great time
29 December 2025
Reply from Wag!
Thank you for your feedback! We’re thrilled to hear that Christopher provided a fantastic experience for your pets with a long walk. It's wonderful to know they returned happy and relaxed!
We’re glad you chose Wag! and look forward to continuing to support you and your pets!
The sitter left my dog alone for over…
The sitter left my dog alone for over 11 hours never returned my key and I can’t cancel I called wag support three times no one got back to me I’m beyond furious
29 December 2025
Unprompted review
Reply from Wag!
Thank you for bringing this to our attention. We understand your frustration and concern for your dog’s well-being and home security. We want to assure you that we take these matters seriously and are committed to addressing your concerns as promptly as possible. Please keep an eye on your email for a response from our support team, as they will be reaching out to assist you further.
I have found some of the best dog…
I have found some of the best dog sitters using wag, I never worry when I can’t take my dogs with me on trips.
25 December 2025
Reply from Wag!
Thank you for your wonderful feedback, Natalie! We’re delighted to hear that you’ve found trusted dog sitters through Wag!. It's great to know you can travel with peace of mind knowing your pups are well cared for. We’re here to continue supporting you and your dogs on all of life’s adventures—whether you’re away traveling or just need a quick walk for them, we’ve got you!
Outstanding experience!
My pup’s dog walker, Lucy is outstanding from Wags! She is caring, fun, gives him a nice walk every time. Frankie LOVES going on his walks with her. This company is trustworthy and allows for flexibility.
I would recommend Wags and most especially Lucy in Las Vegas!!!!
26 December 2025
Reply from Wag!
Thank you for your fantastic feedback! We're thrilled to hear about the outstanding experience you’ve had with Lucy and how much Frankie loves his walks. Lucy’s dedication and energy clearly make each walk special for him! We appreciate your trust in Wag! and value your recommendation. We look forward to continuing to support you and Frankie's pet care needs!
Wag is a Fraudulent Company
The Wag! sitter did not perform the duties we paid for or follow any directions, and was in fact not at the house at all during times she was supposed to be. The service even showed up as not scheduled /cancelled at one point, with the sitter telling me she was still there. This resulted in my dogs being left alone, getting injured, my house being trashed, and an emergency vet visit totaling almost $1000. Wag! Listed it as canceled, then the sitter basically pretended to be here, then wasn’t, then charged me AFTER I opened a dispute.
20 December 2025
Unprompted review
Reply from Wag!
Thank you for bringing this to our attention. We understand how distressing this experience must have been, and we take such matters seriously. We encourage you to continue working with our support team to address your service experience and the charges incurred. Please know that we're dedicated to thoroughly addressing your concerns and finding a resolution.
Walkers can cancel after the walk was…
Walkers can cancel after the walk was suppose to start and Wag will do nothing to make up for the poor service. Wag followed up and clearly didn’t understand my issue.
2 December 2025
Reply from Wag!
Thank you for sharing your feedback. We understand your concerns about service cancellations and the importance of swiftly finding a replacement caregiver in such situations. Our goal is to ensure minimal disruption to your pet’s routine and to quickly get them cared for. We encourage you to continue working with our support team if you have further questions or need additional clarification. Your feedback helps us improve, and we’re here to support you.
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