Love using wag! To earn extra income, but to prevent possible scams I would feel way more safer with doing meet and greets to see if my client is a good potential fit and building a more trustworthy s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using wag for years. I’ve my had issues with one or two walkers. I am very happy with the service and glad I can use it whenever I need. One thing I wish they’d change is allowing pet parent... See more
Company replied
Wag! has been a lifesaver. If I didn't have providers, I would be "dog gone tired" because I have to run home on my lunch and take Phoenix out for only 15 min then I have to put her back in her crate... See more
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This is my second pet specialist from Wag!! They are special people servicing us while on vacation or other important business! The only snag was their app. But their behind the scenes employees imm... See more
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Company details
About Wag!
Written by the company
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're
looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we
can help when and wherever you need!
Every Pet Caregiver passes an enhanced background check,
our services are insured, and support is standing by around the clock.
We've thought of
everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on
the Wag! app, we make your life easier at every step.
Wag! has a trusted record of experience
with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers
nationwide are dog people, and it shows.
Services
Walk
Drop-In
Sitting
Boarding
Training
Health
Book a service
Learn more
Contact info
United States
- (628) 400-4426
- wagwalking.com
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company needs to be sued
This company needs to be sued. They dont have a service department so you cant get ahold of anyone. Ive had dog sitters cancel last minute, a dog sitter take my car while i was gone, and the people that they “background” are sketch. Someone needs to sue this company.
25 February 2026
Reply from Wag!
Kent, we take concerns about caregiver conduct very seriously. We want to assure you that we care deeply about the safety and well-being of your pets and your property, and any reported incidents are thoroughly investigated.
If you have additional details or ongoing concerns about a recent sitter or other experiences, please reach out to us if you haven’t already, or refer back to your email communications with our Support Team so we can address them directly. Our team is here to help and to look into any reports you feel have not been resolved. If you need to reconnect with the Support Team, please reach out via the virtual chat at support.wagwalking.com.
We value your trust and want to work together to rebuild it, ensuring that we’ve fully addressed your concerns. We hope to have the opportunity to better serve you and your pets in the future.
My third year using this fantastic service!
This is my second pet specialist from Wag!! They are special people servicing us while on vacation or other important business! The only snag was their app. But their behind the scenes employees immediately worked to rectify it even after normal business hours. Keep up the great work.🏁
3 March 2026
Unprompted review
Reply from Wag!
Thank you for your fantastic feedback, Seth! We’re honored to have supported you for three years and delighted that you’ve had such positive experiences with the pet caregivers you’ve found through Wag!. We also appreciate your kind words about our support team and are glad we could help resolve your app issue quickly. We look forward to continuing to provide great service for you and your pets!
Reply from Wag!
Thank you for your great feedback, Denise! We’re so glad Wag! could help connect you with Randy and that your pets are in such caring hands. We look forward to continuing to support you all with more great experiences ahead!
Do Not Recommend
WAG has asked repeatedly for a review on Trustpilot so Im finally going to give it. I have used this app for a number of years and their service has deteriorated to a shockingly low level. They no longer provide phone support. Their help bot is unhelpful. They take forever to respond to emails after you fight with the bot to actually allow you to send a message. They do not always automatically rebook appointments that are canceled, despite what they advertize; you need to monitor the app and reach out to walkers yourself. Most heinous of all, I had a walker who stole TENS OF THOUSANDS worth of jewelry from me, claimed to walk my dog when he actually didnt (confirmed with ring camera footage), and the company offered a $200 credit and took no other action, including any disciplinary response. I find that unconscionable. They are fine as a low-cost necessity, but that's it.
17 February 2026
Reply from Wag!
Dana, we recognize how difficult and frustrating this experience has been for you, and this is not the experience we want for our customers. We understand the importance of trust and hope you’ll consider giving the platform another try in the future to connect with other reliable and trustworthy pet caregivers. We also appreciate your feedback on your app experience and connecting with support, as we strive to continue improving the in-app experience.
If you have additional questions or concerns about the outcome of your case, please continue your conversation with our Safety & Compliance Team by referring back to your previous email communications. They are best positioned to discuss your situation and any next steps.
We truly value your feedback and the opportunity to address your concerns.
Wag has been such a lifesaver for me
Wag has been such a lifesaver for me. The app is so easy to use, and I can always find reliable, caring walkers. It’s convenient, seamless, and gives me peace of mind knowing my pup is in great hands. Highly recommend!
27 February 2026
Unprompted review
Reply from Wag!
Thank you for your fabulous feedback, Mary! We’re so glad to hear that Wag! has been a lifesaver for you and your pup. We strive to make the app easy to use—so you can always find reliable, caring walkers when you need them. It’s wonderful to know you find the experience seamless and that you have peace of mind knowing your pup is in great hands. We appreciate your recommendation and look forward to continuing to support you both!
So convenient!
So convenient!! Love the safety features, too (i.e., tracking, photos, etc.)
26 February 2026
Reply from Wag!
Thank you for your great feedback, Lindsey! We’re delighted that you find Wag! so convenient for connecting with local caregivers, and that our in-app safety features like GPS tracking and photo updates give you added peace of mind—that’s exactly why we do it. Plus, who doesn’t love a cute dog pic—we sure do! We look forward to continuing to support you in all your pet care needs!
#GRATEFUL
I am very grateful for WAG. It has provided me with a source of income and a huge passion for dogs of all sizes and breeds. Their customer service and response is quick and efficient. I look forward to many more years with WAG!
26 February 2026
Unprompted review
Reply from Wag!
Suzanne, thank you for being a part of the Wag! community! We’re so glad that Wag! has given you the opportunity to share your passion for dogs while earning income—connecting dedicated caregivers like you with pet parents and their pets in need is exactly what our community is all about. We strive to ensure caregivers feel supported every step of the way, from the app to the support teams. We look forward to celebrating many more years together!
Wag has always provided reputable dog walkers!
Wag has always provided reputable, reliable and kind dog walkers and sitters! I can't say enough amazing things about my top dog walkers! Thank you Wag for helping me to feel confident my labs are always in great care when I cannot be there.
25 January 2026
Reply from Wag!
Thank you for your wonderful feedback, Carolyn! It truly means a lot to have your trust in Wag! to connect you with reputable, reliable, and kind caregivers for your pups. Knowing your labs are in trusted hands, even when you’re away, is why we do what we do. We look forward to continuing to support you and your labs with great care and peace of mind!
Wag! to the Rescue
I am disabled & unable to walk my fur baby. Wag! To the rescue when my husband passed 5 years ago. Every walker has been wonderful. Shadow LOVES his walker, who is so kind & definitely goes the 2nd mile often. Don’t know what I would do without this service!
20 February 2026
Unprompted review
Reply from Wag!
Thank you for your heartfelt feedback, Lynda. We’re truly honored to have been there for you and Shadow during the difficult times you faced, and as your life has settled into a new normal.
It’s wonderful to hear how much Shadow loves his walker, and that your experience with every caregiver has been a kind one—with their dedication to animals shining through in their care for Shadow.
We’re grateful to be part of your journey and look forward to supporting you both for many more years to come!
I am so happy I can rely on the Wag app…
I am so happy I can rely on the Wag app and the walkers to help me with my dog. The app is easy to use, and I like the report card that I receive after the walk. The care my dog has received is stellar.
23 January 2026
Reply from Wag!
Emily, thank you for your fantastic feedback! We’re so glad to hear that you find the Wag! app easy to use and that you especially enjoy receiving the report cards after each walk. We’re thrilled you and your pup receive stellar care from every walker, and we look forward to continuing to support you both!
Rachel is great with my baby girl
Rachel is great with my baby girl. Much appreciated!
25 January 2026
Reply from Wag!
Thank you for your wonderful feedback, Vanessa! We're so glad to hear that Rachel has been great with your baby girl. We appreciate you choosing Wag! and look forward to continuing to support you both!
Hayley is very good with Sunshine
Hayley is very good with Sunshine. She walks with her and lets her decide the route, as long as it is safe for both of them. Hayley will even run with Sunshine when she wants to. Something I cannot do. Sunshine is always excited to see Hayley.
21 January 2026
Reply from Wag!
Thank you for your wonderful feedback, June! We’re delighted to hear how attentive Hayley has been with Sunshine, letting her decide what she’s up for on each walk—whether that’s exploring a new route or getting some energy out with a run. We love hearing about their special bond, and that Sunshine is always excited for their time together.
We look forward to continuing to support you, and hopefully, to many more walks with Hayley in the future!
My Dog Got Hurt and Wag! Made Me Their Enemy For No Reason
I left my dog in the care of a petsitter for about a week using Wag! Overall, I didn't have anything against the petsitter themself and I felt kind of sorry for them, so I left them a good review. However, my dog was injured under their care (and they even alluded to the cause in the app chat). When we got home I noticed he was limping (which I hadn't seen previously since he was already right near the car when I pulled up, and he got right in). I ended up taking him to an animal urgent care where he got examined and x-rayed. I have pet insurance, so I got reimbursed for most of it. I then let Wag! know about what happened. Wag! opened an internal investigation and a week or so later determined that they and the sitter were not at fault. At this, I was outright offended. I proceeded to file a complaint through BBB where I only asked them to pay for the portion of the vet visit that wasn't covered by insurance, which was a pretty modest amount, especially for a company like this. They refused and gave another disingenuous response.
It is apparent that Wag! decided that they can either get away with this by avoiding liability or because the amount I asked for is small enough that they know pursuing them through arbitration would not be worthwhile. Either way, they made a very clearly unethical choice and my respect for them is on the floor.
Edit: I can see Wag! responded to this. It's just hot air. They've demonstrated they don't actually care. They're just trying to improve optics by responding to critical reviews but it's really meaningless.
14 October 2025
Unprompted review
Reply from Wag!
Sean, we’re sorry to hear about your dog’s injury and understand how upsetting it must have been to come home and discover he was hurt. We sincerely hope your dog is doing better now.
We appreciate you bringing your concerns forward so we could address and investigate them. Reports involving pet safety and well-being are always taken seriously and are thoroughly reviewed by our Safety & Compliance team.
As a platform that connects pet parents with independent caregivers, we strive to support all parties and ensure every concern is fully addressed. If you have any remaining questions, please refer back to your communications with our team so we can best support you.
Thank you
Great job walking my often stubborn but…
Great job walking my often stubborn but very sweet Pittie. She is getting old now and all your walkers take extra special care.
18 February 2026
Reply from Wag!
Thank you for your wonderful feedback, Paula! We're so glad to hear that your sweet Pittie is receiving extra special care from the caregivers you’ve connected with through Wag!, especially as she ages and her needs change over time. It’s great to know that her unique personality and care are being met with such patience and kindness. As your pet care journey continues to evolve, we’re here for you and look forward to supporting you both every step of the way!
I’ve been using wag for years
I’ve been using wag for years. I’ve my had issues with one or two walkers. I am very happy with the service and glad I can use it whenever I need. One thing I wish they’d change is allowing pet parents to be able to choose male/female/nonbinary walkers. My dog is afraid of men, so it’s difficult to go through cancellations and all that when they auto-select a male.
17 February 2026
Unprompted review
Reply from Wag!
Thank you for your feedback, Britney, and for being a loyal Wag! customer over the years! We’re glad the service has helped you when you’ve needed it, and we greatly appreciate your feedback regarding the need for more flexibility in your booking experience—especially given your dog’s preferences.
While the app’s “Let Me Pick” feature lets you select your own caregiver, we know the auto-assign process can be challenging in situations like yours. The auto-assign feature is designed to ensure every pet receives timely care, but we understand it may not always fit the needs of every pet parent. If you’re ever auto-assigned a caregiver who isn’t the right fit, you can cancel without a fee. We understand that’s still not the ideal experience, which is why we’re grateful for your feedback on this app feature.
We’re always looking for ways to improve the Wag! experience and genuinely appreciate suggestions like yours as we work to make the platform more supportive for everyone. If there’s anything else we can help with, please don’t hesitate to reach out. We look forward to continuing to support you and your pup!
Peace of Mind is worth the cost
We have a great walker...my dog gets excited when we mention she is coming.. Gabriella can be trusted and that alone is the most important thing. All my family have volunteered to walk our Thunder but honestly Thunder loves her and that shows lots of trust in our eyes.
4 February 2026
Reply from Wag!
Thank you for your wonderful feedback, Eva! We're delighted to hear how much Thunder lights up at just the mention of Gabriella’s name—a true compliment to her! It’s clear she’s built a special bond with Thunder, and knowing you have peace of mind is so important to us. We look forward to continuing to support you all with great care!
I am not happy with how pricing is disclosed
I am not happy with how pricing is disclosed. I was shown one price when booking several drop-in visits for two cats. The initial cost did not show a charge for additional “dog”, or “holiday pricing”
14 February 2026
Reply from Wag!
Thank you for your feedback, Russell. We’re sorry to hear there was confusion with pricing, as we strive to make all charges as clear as possible before booking. Occasionally, an outdated app version can affect how information is displayed, so we recommend ensuring you have the most recent update installed.
If you’re still seeing discrepancies, please reach out to our support team at support.wagwalking.com via the virtual chat. We’re here to make sure everything is working correctly in the app and that you have the best experience possible. We appreciate your feedback and hope we can connect with you to discuss your experience further.
Completely untrustworthy
Completely untrustworthy. They steal money and fraudulently charge credit cards - then hide from customers to avoid accountability. No way to contact their customer service.
16 February 2026
Unprompted review
Reply from Wag!
Thank you for sharing your concerns. We’d like to connect with you regarding any issues with charges or other specific concerns. Please reach out to us at support.wagwalking.com via the virtual chat so our team can address your situation directly. If you’ve already reached out, please be on the lookout for an email response from us shortly.
We are committed to maintaining transparency and accountability for all our customers and look forward to connecting with you further.
We ♥️ Wag! 🐾
Wag has become such an important part of our family. We have found an amazing, trustworthy walker and the Vet chat has helped us with some very scary situations with our “eat random things from the floor” dog. Thank you Wag!!!
4 February 2026
Reply from Wag!
Thank you, Nanette, for your wonderful feedback! We’re so happy to know that Wag! has become an important part of your family and has helped you connect with an amazing, trustworthy walker.
It’s also great to hear that the Vet Chat has been there for you when you needed it most—especially for those unexpected “floor snacks!”
We’re here for you and your entire family—thank you for letting us be a part of your pet care journey!
Consistency of dog walker
Consistency of dog walker. If something comes up and the designated walker is not available Wag! automatically finds a replacement. The dog & parent are not stuck in the lurch.
13 February 2026
Reply from Wag!
Thank you for your wonderful feedback, Patricia! We're glad to hear that Wag!'s consistency and ability to find a replacement walker when needed has helped keep things running smoothly for you and your pup. Our goal is to make sure your dog always receives the care they need, no matter what comes up.
We appreciate your trust and look forward to continuing to support you both with more walks and care in the future!
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