We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... See more
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It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... See more
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... See more
Company replied
The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... See more
Company replied
Company details
Written by the company
[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
Contact info
12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, United Kingdom
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
We were looking to use this system as…
We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that I was 15 minutes late for then refused to show me a shorter version. Had not options to look at videos and couldn't spent time asking any questions. Frankly if this is how service is from the start I wouldn't recommend
4 April 2024
Unprompted review
It is the slowest system I have ever…
It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks.
The support staff are helpful but unfortunately they cant help a slow system.
6 March 2024
Unprompted review
Helpful as always.Very patient.Thanks…
Helpful as always.Very patient.Thanks Dan
30 January 2020
Unprompted review
Overall I'm really happy with the…
Overall I'm really happy with the product. The implementation support team were superb and I was up and running quickly. There are some really useful elements and functionality of the system and that was one of the big draws for me. However, as I get more used to using it there are some features that I have had with other systems that I think would be a welcome addition to Infinity.
28 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for leaving the review Martin. Great to read the implementation went so smoothly and quickly. Our customers' suggestions for new features and functionality are the most important for us to receive so when you are talking to one of our team, just ask them to raise a suggestion for you... or simply email suggestions - at - voyagersoftware.com directly where our product team do review everything we receive. Even with unlimited resources we couldn't promise to deliver everything we receive but we can assure you we do read them all and prioritse appropriately.
The support team at Voyager are…
The support team at Voyager are fantastic. They have kept in touch with me to check how I am getting on using the software and when I have needed support they couldn't have been more friendly and helpful. Last week I had two half hour sessions with Debbie and it has made the world of difference. I am finally starting to use Infinity properly! I am going to schedule more calls with Debbie in a couple of weeks to make sure I am using the software to its full capacity.
27 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi PL. Many thanks for leaving such a detailed and informative review for us. It's great to see the software alongside our team's help and advice having such a positive impact.
James was very helpful.
25 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Ian... and for highlighting James. We'll pass this on to him and his manager!
Reply from Voyager Software (now Ikiru People)
Thanks Karen. You're very welcome. It's what we're here for.
Excellent service as always
23 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
It's a pleasure Sinead. And thanks for the review.
Excellent efficient support as ever…
Excellent efficient support as ever from Voyager
17 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Kay. Lovely feedback!
Always very responsive and helpful.
16 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review and your feedback Michelle. It's really appreciated.
Generic Document Difficult to follow
Sent me a generic document with some instructions that was difficult to follow, rather than talk me through the issue to help me resolve it.
15 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thank you for sharing your feedback and we're sorry the guide we sent didn't meet your expectations. We do create specific guides to help customers, but if they're not achieving what our customers want, we want to know about it and would love to get more feedback to see how we can improve them. We'll get in touch with you directly and see what we could do.
Quick response to my problem
Quick response to my problem. Steve is a legend as always.
13 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Matt. In our opinion, we've got a lot of legends in our group - none more so than in our customer support team. Of course it's even better to hear that from a customer too! We really appreciate your feedback.
James was really helpful
James was really helpful, and also explained how to avoid the issue happening again, took his time with me and made sure I understood everything. Thank you James!
9 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for leaving your review Gabriele and we've passed on your feedback to James and his manager. Much appreciated!
Brilliant support
Just started using Voyager and so far so good. The support offered is brilliant even when I ask very basic questions. Looking forward to getting used to the system and using all of the functionality it offers.
8 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Sarah. We're here to help. We know any new system takes a bit of getting used to!
quick, efficient and knowledgeable
8 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for taking the time in leaving your feedback Deborah! Always appreciated.
Quick respone
7 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Jeena!
It's fine.
It's fine. A bit all or nothing. Wanted just a database but you have to have a whole system of working. But there prescriptive way of working doesn't work for us.
Don't like the fact that you cannot export your data as easy as basic databases allow you to.
3 January 2020
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Jonathan. Many thanks for the review. We'll ask one of our client success team to get in touch and see if there's anything we can do to help further.
Excellent customer service
Thank you for you excellent support as usual !
19 December 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Ariane. Thanks for taking the time leaving this review and to hear you think our service is excellent "as usual" is even better!
Always very helpful and solves all…
Always very helpful and solves all issues promptly
19 December 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Zoe. We really do appreciate your time when leaving reviews as we know how busy our customers are.
A long standing customer
A long standing customer, I had to call support today for the first time in ages and as always the response was fast, efficient and Michaela resolved my issue within minutes. Impressive and helpful considering how busy it is this time of year. 5* as always Voyager.
17 December 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for taking the time leaving this review Michelle. It's great to receive feedback from long standing clients. We'll pass this on to Michaela and her manager too!
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