VonHaus Reviews 22,193

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting they are well-made and offer good value. Many people also highlight the efficient delivery service, often mentioning fast and free shipping, even during busy periods. However, some customers experienced issues with their orders, such as missing parts, damaged items, or incorrect units being shipped. A few other people also felt that customer service was not always responsive or effective in resolving these problems, particularly regarding delivery delays or product defects.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their quality, ease of assembly, and good... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and value for money... See more

Delivery service

People report positive experiences with delivery service. Many consumers praise the fast shipping times, with... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as orders never arriving,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great and responsive service. Listened and reacted well. Only 4 star because wrong unit was shipped initially but corrected quickly!

Rated 4 out of 5 stars

I received my pole chainsaw in good time and it looks a sturdy piece of kit. But, there was no Allen key included, there should have been. It is advertised as being able to cut branches up to 14 feet... See more

Rated 4 out of 5 stars

The items were great. Packaging or maybe delivery was not so great. A metal bar was bent and one of the shelf boards was damaged on the corner and across the middle. I do not personally think it h... See more

Rated 5 out of 5 stars

Easy to order. I was skeptical about a vacuum at this price point, but the VonHaus is fantastic value for money. The suction is top-tier and it handles both carpets and hard floors with ease. It’s com... See more


Company details

  1. Garden Furniture Shop
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

At VonHaus, we create designer furniture running the gamut of interior design, as well as DIY tools, eye-catching décor, and gardening essentials tailored to you. Our mission? To bring you cutting-edge collections for your home and garden at affordable prices. And we’re succeeding. With a 4.4* Trustpilot rating and coverage in publications from Real Homes to Cosmopolitan, our pioneering products speak for themselves. But that doesn’t stop our customers from sharing their favourite VonHaus finds across social media! And it’s little wonder, as all our products include a free 2-year warranty and flexible payment options, including Visa, Mastercard, Klarna, and PayPal. So, sit back, relax, and browse our complete collection today. We’ve carefully curated our categories to help you find exactly what you need, but don’t hesitate to reach out if you can’t find what you’re after – we’d love to help!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Order and delivery fine

Order and delivery fine
The chairs I bought are weatherproof Nd dry quickly. After a shower of rain followed by sun one of the c h airs is showing rust marks . The paint on the steel is thin an coming off. I will now have to bring them in as every shower threatens not what I wanted to do

30 April 2026
VonHaus logo

Reply from VonHaus

Hi Diane,

Thank you for your review – we’re really pleased to hear your order and delivery went smoothly. We’re sorry to hear about the rust marks and paint finish, as that’s not what we’d expect.
If you’re not completely satisfied, please do get in touch with our customer support team so we can look into this for you and advise on the next steps. We’ll be happy to review this further and help where we can.

Best wishes,
Vonhaus

Rated 5 out of 5 stars

Seems to be well made

Seems to be well made , and the brush action although only used once has brought the grass up nicely. The only bad bit is the twig and general bits basket in the back is a mesh so very small bits seem to get thru it.

30 April 2026
Rated 1 out of 5 stars

Customer service is appalling..

Customer service is appalling..
Pay pal dealing with issues

30 April 2026
VonHaus logo

Reply from VonHaus

Hi Heath,

We’re sorry to hear about your experience.
Our team is currently awaiting the return of the item so we can proceed with resolving this for you. If you need any assistance, please do get in touch.

Best wishes,
Vonhaus

Rated 1 out of 5 stars

Item has not arrived and is well…

Item has not arrived and is well overdue i want a full refund of all my money

30 April 2026
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Reply from VonHaus

Hi Clive,

We’re sorry to hear your order didn’t arrive as expected.
A full refund has been processed for you this morning. Please let us know if you need anything further.

Best wishes,
Vonhaus

Rated 1 out of 5 stars

Awaiting refund

My order was cancelled 10 days ago. As I cancelled it before it was delivered I expected my refund to be with me within a week but I’m still waiting. Very poor customer service

28 April 2026
VonHaus logo

Reply from VonHaus

Hi Harrison,

We’re sorry for the delay in processing your refund and appreciate your patience while this was being resolved.
Your refund was processed yesterday and should be with you shortly, depending on your bank’s processing times.

Best wishes,
Vonhaus

Rated 1 out of 5 stars

Hedge trimmer not arrived

Hedgetrimmer not arrived. I would love to write a good review about this item but since Von Haus have chosen to use Evri as their courier the original and now the replacement trimmers have gone 'missing' and have not been delivered. This is reflecting poorly on the brand.

10 May 2026
Unprompted review
VonHaus logo

Reply from VonHaus

Hi Finn,

Thanks for your feedback – we’re sorry to hear about your experience. We’ve reached out via Trustpilot to request a few more details (like your order number) so we can investigate this further and get it sorted for you.

Best wishes,
Vonhaus

Rated 3 out of 5 stars

Fold away garden table

First of all I love the garden table.

Sadly I ticked the next day delivery to get it before the bank holiday but it didn't arrive.

We had to wait for it until after the bank holiday.

Vonhaus should remove the next day delivery on their website to avoid dissapointment.

30 April 2026
Rated 1 out of 5 stars

Ordered said was dispatched money…

Ordered said was dispatched money taken, 8 days later nothing, contacted twice for an update still no acknowledgement or reply still waiting no idea where my order is or when will arrive. Again the money was taken please be careful using these the customer service is terrible I will not use again.

29 April 2026
VonHaus logo

Reply from VonHaus

Hi Rob,

We’re sorry to hear about the delay and lack of updates.
A replacement has now been requested and will be processed shortly so we can resolve this for you.

Best wishes,
Vonhaus

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