VonHaus Reviews 22,193

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, describing them as well-made, sturdy, and effective. Many people also highlight the excellent delivery service, noting its speed and efficiency. The products are often considered to be of good value and fair price, with many consumers expressing satisfaction with their purchases. However, some customers experienced issues with their orders, such as missing items or incorrect deliveries. A few other people also felt that customer service was not always helpful, citing slow responses or difficulty resolving problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Delivery service

People report positive experiences with delivery service, with many praising quick and even next-day... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report positive experiences,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers report extremely poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my pole chainsaw in good time and it looks a sturdy piece of kit. But, there was no Allen key included, there should have been. It is advertised as being able to cut branches up to 14 feet... See more

Rated 4 out of 5 stars

Ordered 3 garden items, two were delivered with no issue the last disappeared into the abyss . Customer service were excellent, replacement sent with no problem and delivery monitored to make sure it... See more

Rated 4 out of 5 stars

Although my item was delivered to the wrong address it wasn't the fault of Vonhaus. Once notified they took responsibility of the problem and made sure that I was refunded promptly. I have had other... See more

Rated 4 out of 5 stars

Purchased a dehumidifier from Amazon which worked really well until it developed a fault after 3 months with no fault code displayed and found the instructions to be of no help. Took over 2 days to a... See more


Company details

  1. Garden Furniture Shop
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

At VonHaus, we create designer furniture running the gamut of interior design, as well as DIY tools, eye-catching décor, and gardening essentials tailored to you. Our mission? To bring you cutting-edge collections for your home and garden at affordable prices. And we’re succeeding. With a 4.4* Trustpilot rating and coverage in publications from Real Homes to Cosmopolitan, our pioneering products speak for themselves. But that doesn’t stop our customers from sharing their favourite VonHaus finds across social media! And it’s little wonder, as all our products include a free 2-year warranty and flexible payment options, including Visa, Mastercard, Klarna, and PayPal. So, sit back, relax, and browse our complete collection today. We’ve carefully curated our categories to help you find exactly what you need, but don’t hesitate to reach out if you can’t find what you’re after – we’d love to help!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

G-Series Cordless Pole Hedge Trimmer

My G-Series Cordless Pole Hedge Trimmer is just what I needed to more safely trim bushes that I could previously only reach from a step ladder. It was helpfully and accurately described on the website and keenly priced. It was delivered promptly and reasonably easy to set up/adjust and use.

2 May 2026
Rated 1 out of 5 stars

After six weeks I have given up!

I am neurodivergent and order the wrong size screen got cms and inches mixed up at first they accepted my mistake and was happy for me to return for a full refund. I have tried over the last six weeks to return the parcel which is too big to go in my car. I tried to use their preferred courier EVRI who did not collect on four occasions, I contacted them direct and they arranged for another courier company to collect and we’re going to charge £9.99 which I was happy to pay and the courier didn’t collect on the agreed day😡 I will never buy from this company again and willing place the pulldown project screen on eBay for free just to get rid of it.

12 May 2026
Unprompted review
VonHaus logo

Reply from VonHaus

Hi Maggie,

Thank you for your review – we’re really sorry to hear about your experience and completely understand how frustrating this must have been, especially with the repeated failed collections.
We’re glad we were able to initially arrange the return, but it’s clear the collection process hasn’t worked as it should, and we sincerely apologise for the inconvenience caused.
We’ve sent a request via Trustpilot for your order/contact details so we can investigate this further.

Best Wishes,
Vonhaus

Rated 5 out of 5 stars

I loved this desk riser

I loved this desk riser. It was easy to put together and really sturdy. It’s a smooth transition from standing to seated, I swap throughout the day. This desk riser has changed the way I work for the better. I love standing during meetings and I can feel myself correcting my posture and strengthening my muscles already! I’d definitely recommend this product which I thought was excellent value for money.

2 May 2026
Rated 2 out of 5 stars

Von Haus ,is good to deal with

Von Haus ,is a good company to deal with .they were O.K. with me ....

1 May 2026
VonHaus logo

Reply from VonHaus

Hi there,

Thank you for your review – we’re really pleased to hear you had a positive experience.
If there’s anything that led to your rating, we’d really value your feedback so we can improve.

Best Wishes,
Vonhaus

Rated 1 out of 5 stars

Shocking service so far

Order the Alba set went to put it up all the parts are there, BUT!!! thrre are holes missing in the frames to attach the main pieces together, requested a replacement and a pickup, customer service have been terrible 5 days and still ko idea what's going on!!
Its alright replying back on trust pilot saying it will all be sorted still no collection still no refund still no sincer apology the customer service are shocking, the delivery firm XDP messaged saying be thrre tomorrow never arrived no contact to apologise. Just a shambles for both companies.

1 May 2026
VonHaus logo

Reply from VonHaus

Hi Craig,

Thank you for your feedback – we’re sorry to hear about the issue with your set and the delay in response.
Your email is in our support queue and will be picked up shortly so we can resolve this for you as quickly as possible.

Best wishes,
Vonhaus

Rated 1 out of 5 stars

The bracket bends when we move the TV

The bracket bends when we move the TV

2 May 2026
VonHaus logo

Reply from VonHaus

Hi there,

Thanks for your review – we’re sorry to hear about this.
As we haven’t been able to locate any previous contact, please reach out to our customer support team with your order details so we can investigate and help resolve this for you.

Best wishes,
Vonhaus

Rated 5 out of 5 stars

Fantastic products well made and…

Fantastic products well made and VonHaus is such a great company with fantastic customer services highly efficient and great communication in any matter will definitely buy from again
A* recommended !!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

A quality product, very nicely boxed.

I was impressed with both the design and the high quality of manufacture. Also the additional sharpening tools.

Of course, this is the year 2026. So it's no surprise to learn that although the design is in Manchester, manufacture is outsourced to China.

2 May 2026
Rated 1 out of 5 stars

I ordered a garden seat but you sent a…

I ordered a garden seat but you sent a pair of van loading ramps.

2 May 2026
VonHaus logo

Reply from VonHaus

Hi there,

We’re really sorry to hear you’ve received the wrong item.
Your query is currently in our support queue and will be responded to shortly so we can arrange the correct resolution for you.

Best wishes,
Vonhaus

Rated 5 out of 5 stars

Performance exceeds price. Great value!

Easy to order. I was skeptical about a vacuum at this price point, but the VonHaus is fantastic value for money. The suction is top-tier and it handles both carpets and hard floors with ease. It’s compact but don't let that fool you.. it's easy to empty, and outperforms much more expensive models I’ve owned in the past. Highly recommend for anyone on a budget who doesn't want to sacrifice performance.

2 May 2026
Rated 1 out of 5 stars

Leaf blower

Leaf blower. Extremely disappointing!!!
Battery doesn’t last long ☹️ and the blowing power is very poor. Unfortunately a waste of £££ ☹️
I also have a hedge trimmer 👍 that’s great!

2 May 2026
VonHaus logo

Reply from VonHaus

Hi Annmarie,

Thank you for your feedback – we’re sorry to hear the leaf blower hasn’t met your expectations, although we’re glad to hear you’re happy with your hedge trimmer.
If you’d like us to look into this further, please contact our customer support team and we’ll be happy to assist.

Best Wishes,
Vonhaus

Rated 5 out of 5 stars

garden trolley

I ordered a garden trolley, it arrived within a couple of days. I am very pleased with it, it did not take long to assemble and is good quality and very stable. Very pleased with the service and the trolley.

28 April 2026

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