Exactly what I expected. Some hiccups setting it all up, but was able to watch some videos and figure it all out. No surprises, steady and reliable.
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See what reviewers are saying
I like the interface and call quality. I really encourage the company to explore other payment options. First and foremost Paypal for ease of usage. Second - via Google play store payment.... See more
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Perfect customer service. I had porting issues that multiple individuals worked on to quickly correct. They were patient with my questions and solved all issues that cropped up. Now 3 months into the... See more
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I've been using VoIP just for trial at first, but upon checking its feature I started to love it. You can transfers call, received a voicemail and a fax, create your own voice record and such. In such... See more
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Company details
About VoIPstudio
Written by the company
The No-Hassle VoIP Phone Service for Businesses
What is VoIPstudio?
VoIPstudio is a professional-grade VoIP phone service available at consumer-level pricing. It offers the quality and security guarantees that business customers demand while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omnichannel customer support service.
VoIPstudio is based on solid infrastructure and designed to enable flexible yet secure connections between users. VoIPstudio instantly enables businesses to be more productive without the expense of buying and managing an expensive on-site telephone system. All our business VoIP solutions and features are delivered at a fraction of the standard PBX price.
VoIPstudio has been optimized to be multisite, multi-country, and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable and is suitable for single users all the way up to companies with hundreds of extensions.
Advanced PBX features:
- Call recording
- Conference calling
- Call Center
- IVR and call routing
- Virtual numbers
- Ring groups
- and much more!
Learn about our review policy at voipstudio.com/review-transparency-policy/
30 day free trial
200 minutes free.
Start with a 30 day free trial and select the call plan that works for you. All our clients get all our features from day one. No upgrades. No premium features. No hassle.
Contact info
World Wide Service, London, United Kingdom
- +44 203 432 9230, +1 414 435 9680
- marketing@voipstudio.com
- voipstudio.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VoIPstudio
Thank you for your kind words! We're thrilled to hear you’re enjoying the app and our support.
Reply from VoIPstudio
Thanks, Lawrence! It’s fantastic to hear you’re enjoying our solution. Your feedback means a lot to us!
Easy to get sorted
Easy to get sorted, good call quality
Excellent support service
CRM integration seamless
Definitely recommend
2 January 2025
Reply from VoIPstudio
Thank you, Ian! It’s great to hear everything was easy to set up and that the call quality and CRM integration met your expectations. We really appreciate your feedback! 😊
Reply from VoIPstudio
Thank you for your feedback! We’re delighted to hear that you’re satisfied. If you need any assistance, feel free to reach out to us!
The features and price are great, VoIP security not so much
The features and price are great! The support is stellar. The one downside with VoIPStudio is that they don't support SRTP or SIPS which essentially means that communications between your phones and their servers are not encrypted. If this feature were added, I would certainly give them a 5 star rating.
6 November 2024
Unprompted review
Reply from VoIPstudio
Thank you very much for your feedback. I'm pleased to hear that you liked VoIPstudio's features and price. However, I'm sorry to hear about the issue you experienced with SIPS/SRTP.
We would love to help you resolve this, as secure signalling and media via SIP-TLS and SRTP is generally supported for both app and compatible handset users. In fact, it is mandatory for VoIPstudio app users as a built-in security feature.
If you haven't already discussed this problem with our team, we'll be in touch with you proactively through our support system to examine your setup and help further.
Reply from VoIPstudio
Thank you for your positive review. Much appreciated!
I am very satisfied with the services…
I am very satisfied with the services of the VoIP studio. The call quality is always excellent, with no interruptions or delays. The software is easy to use, and the customer support is quick and professional. I highly recommend it!
24 October 2024
Reply from VoIPstudio
Thank you so much for your wonderful feedback! I'm very glad we could help.
Site is HARD to navigate, thats the least of its problems
Their website is complicated and backend is HARD to navigate. Their support takes a long time to do anything and generally doesnt understand business needs. Trying to explain a simple concept to their support fell on deaf ears. Not the greatest experience at all. We were exploring switching our call center to a Voip system and were disappointed, ended up going with someone else.
4 October 2024
Unprompted review
Reply from VoIPstudio
Hi Jeremiah.
I am sorry if back end look and feel was hard for you, but we need to allow as many customization options as possible.
After reviewing your ticket history, the issue was related to your business reliability. Before providing any service, we need to confirm reliable use case scenario to comply to Federal Communications Commission requirements. You were using standard Gmail address, and unable to provide required business documentation, plus you added many numbers with no clarification of reliable use case scenario.
To be able to assist you with any configuration or provide any service, we first require verified use case scenario.
We wish you well in all your future endeavors.
Kind regards,
The VoIPstudio team.
Hidden fees
Website is complicated, they drew me in with a £3.99 deal, I completed the free trial then was told I had to pay all these hidden fees totalling about £11pm. Then I was told if I didn't want the hidden fees then I should go to their sister site for home users. Too much of a scam for me
17 September 2024
Unprompted review
Reply from VoIPstudio
Hello Jonathan,
We’re sorry to hear that your experience wasn’t as expected. We would like to clarify that at no point do we intend to mislead our users. Before we process any payment, we clearly show the costs depending on how you have set up the platform.
The Pay As You Go plan at £3.99 includes business telephone features, but as stated on our website, it does not include phone numbers or outbound call minutes. The pricing for phone numbers varies depending on the country and the type of number, and this information is always available on our website.
We hope this explanation has been helpful, and if you have any other questions, feel free to reach out.
Kind regards,
The VoIPstudio team.
Today I called to cancel my VoIPstudio…
Today I called to cancel my VoIPstudio account because I no longer needed it, after a couple of months of not using it I decided to do the call, I asked them to guide me on how to cancel, and the answer was prompt, I loved the service and maybe I would give them a try again in the future, the only thing I didn't like is the fact that I would lose $22 + dollars left in my account, and no other option given to me on what to do
27 August 2024
Unprompted review
Reply from VoIPstudio
Hello J. Zamudio.
Thank you for taking the time to share your experience. We are glad to hear that you are happy with the service and attention you received.
After reviewing your case, we’ve confirmed that the remaining balance in your account is from a recharge made in 2023. Unfortunately, according to our terms and conditions, we're unable to issue a refund for the remaining call balance. However, the balance will remain in your account and will be available for use if you decide to reactivate your VoIPstudio account in the future.
We appreciate your understanding and are here to assist with any other questions you may have.
Best regards,
Marketing Team.
No Help - No Support - No Provision
Help and support personel were completely disinterested in providing assistance when called for to help with applying the correct settings information of my connected hardware. They had a half hearted attempt at connecting directly to my computer with their software, but quickly gave up with a promise to send me a link to an on-line guide which never transpired..
I decided to try my luck with Voipfone and they got my whole system set up and running using their service within 15 minutes.
I then contacted Voipstudio the next day to close my account and withdraw the unspent deposited funds in call redits and again was met with arrogance and total disregard along with a refusal to return the unspent portion of call credits which by definition is allocated as "Funds" which has nothing to do with monthly fees..
4 April 2024
Unprompted review
Reply from VoIPstudio
We're sorry to learn your experience with VoIPstudio didn't match your expectations. We've looked into your concerns closely, as providing exceptional support and customer care is our priority—a commitment reflected in hundreds of positive reviews we've received.
Our records show that our team attempted to address your technical issues, providing guidance and a link to our online manual for further support. Maybe there's been a problem with email. Despite these efforts, we understand we did not fully meet your needs, for which we sincerely apologize.
Regarding the call credit, our policy, as detailed in section 3.1.10 of our terms (https://voipstudio.com/terms-and-conditions/), specifies that refunds on unused credits are not issued. This policy applies to the small call credit on your account, which you purchased about a year ago.
Your feedback has been invaluable, and we are taking steps to enhance our service and support procedures. We truly regret not meeting your expectations this time. For further concerns or suggestions, please don't hesitate to contact us directly.
Super top service
30 January 2024
Reply from VoIPstudio
Hello Omar,
Thank you for the positive feedback! We're thrilled to hear that you find our service top-notch. Our team is committed to providing the best experience for our users.
If you ever have any questions or need assistance, don't hesitate to reach out. We appreciate your support!
Best regards,
Marketing Team
Onboarding was nice and easy
31 January 2024
Reply from VoIPstudio
Hello Guilherme,
Thanks for sharing your experience! We're glad to hear that your onboarding process was smooth and enjoyable. Our goal is to make it easy for our users to get started and make the most out of our services.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best regards,
Marketing Team
Reply from VoIPstudio
Hello Andreia,
Thank you for sharing your thoughts! We're pleased to hear that you find our platform easy to navigate. However, we're sorry to hear that you experienced difficulty uploading contacts.
If you have any specific issues or need assistance with uploading contacts, please reach out to our support team, and we'll do our best to address and improve your experience.
Best regards,
Marketing Team
Best company and easy to use
24 December 2022
Unprompted review
Reply from VoIPstudio
Hello Hassan,
Thank you for your positive feedback. It's great to hear that you are pleased with our services and you find them user-friendly.
If you have any questions, please don't hesitate to let us know - we're here to help!
Best regards,
Marketing Team
Easy to set up
5 December 2023
Reply from VoIPstudio
Hello Fredrik,
We appreciate your feedback! At VoIPstudio, we prioritize delivering efficient services that are also user-friendly.
If there's anything we can help you with, feel free to reach out. We're here to assist you.
Best regards,
Marketing Team
Great option
Great option, only missing integration to call direct within Hubspot app on iOS.
5 December 2023
Reply from VoIPstudio
Hello Sonny,
Thank you for your feedback! We're delighted to hear that you see our option as a great choice. We understand that having the integration to call directly within the HubSpot app on iOS would be a valuable feature.
Unfortunately, for now, the HubSpot smartphone app only allows calling using your own mobile phone carrier or using the HubSpot Calling tool, as described in the following link:
https://knowledge.hubspot.com/calling/make-calls-from-the-hubspot-mobile-app#:~:text=To%20select%20a%20call,mobile%20app%2C%20select%20My%20phone.
Connecting external VoIP providers on Hubspot mobile app is not allowed at the moment.
If you have further questions or need more information, feel free to reach out. We're here to assist you.
Best regards,
Marketing Team
T-pilot has always been there
I guess because trust pilot has always been here but in the background. That's about a solid brag or boast... thanks
6 November 2023
Unprompted review
Reply from VoIPstudio
Hello Boodge,
Thank you for your comment. If there's anything you'd like assistance with, feel free to let us know. We're here to help!
Best regards,
Marketing Team
Excellent service and support
Have been using Voipstudio for many years. Their support is the the best you can find. Always available and always fix the issue. The prices are very inexpensive and the service is awesome. Works on our office phone lines and our cells. Just had an issue that they remoted in and fixed straight away. Thank you to Renier on support :)
26 October 2023
Unprompted review
Reply from VoIPstudio
Hello SL,
Thank you for your long-term loyalty to Voipstudio. We greatly appreciate your positive feedback!
It's fantastic to hear that you've consistently found our support to be the best, with a quick resolution to any issues.
We'll make sure to pass on your appreciation to Renier. If you ever have more feedback or need assistance, feel free to reach out. We're here for you!
Best regards,
Marketing Team
Great Strong Suck!
29 July 2023
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