VirtualShield Reviews 171

10/10 service from Fernando. Helped me get onto a new plan very quickly.

Tom was so helpful he answered all my questions. He has helped me before and I could not ask for a better to help me. You are very lucky to have someone like him working for you.

Kudos to Amanda, Great Job.

I wanted to get info on different services from Virtual Shield, my agent Amanda was very helpful, explaining the options carefully. We consolidated a great plan.

My experience was wonderful! Amanda was extremely helpful both days when I needed help. She was very professional in her conversations. VirtualShield is the way to go with protection!!! Keep up the great work!

Great service! I am very please with this company!

I have been using Virtual Shield for over a year now and appreciate tremendously the protection it provides, including hiding my location. VS was recommended by Content Creators who I trust and follow so their endorsement gave me a peace of mind when I signed up. The Reps from Customer service that have helped me ALWAYS are polite and very helpful too.

Had monthly subscr. Every time near end if the month it would hang my phone internet traffic off.

Spoke to AMANDA.

She was totally professional, helpful, patience of a saint!!

Router oroblems started messing me up... she was patient.

Not only walked me thru all the steps... had me UPGRADE to a 2 yr contract...😀

..to avoId the end-of-month issues I had while on Monthly subscr.

Amanda is a keeper.

It works so much better from when I first began using it. It would not stay connected, would disconnect and so on but I have not had any issues for a while now. I also must say the customer service has always been on point. I only started using VS because of a PATRIOT I listen to wanting to support his sponsors or businesses he recommended. VS was one of them. Thank you X22 and VS!

I have used Virtual Shield for many years. They have the best customer service BAR NONE. They actually have real live online service people that type back to you, and if they can't help they have a site to request a call, and they actually call you. I had updated my MAC to 2026 & had to regenerate a key. I didn't know how and they had Henry call me. He walked me through it. It was a simple process and I was up and running fast.

I prefer to use a VPN. With all the scams online it's best to protect yourself. Thank you Virtual Shield.

I got a speedy response with helpful assistance from Amanda, Thankyou Kindly

I couldn't connect to any server for some reason. I sent an email, and within 3 minutes, a technician got in touch with me and sorted the issue I had. Fantastic, fast, reliable service!!

Amanda was extemely helpful and courteous and my satisfaction is beyond exceptional! VirtualShield is a very valuable tool in my electronic privacy and security. I have been a happy customer of five years now.
Thank you!!!

Great product! Easy to use app and it works fast and as promised. Great customer service by Amanda by the way.
If you are looking for a VPN look no further.

Amanda was very helpful in assisting our reactivation. Thanks for the good work!

The Technician I communicated with(Amanda) was courteous, knowledgeable, and friendly. She was able to walk me through Regeneration myVPN Key, to reestablish a secure connection. Great job, thank you Amanda!

I have used Virtual Shield for about 3 years now, and have never had a problem getting & staying connected. But today I tried everything I knew to do and nothing worked. It kept telling me that work online was exposed.

I was getting a bit frustrated and was sure that I would have trouble finding help since it was a Saturday morning between Christmas and New Year's. But when I clicked on a chat-box on their website I was greeted by a nice lady named Olivia who helped answer my questions and assured me that the company knew about the temporary outage of service and were working to repair it. In fact, I was still chatting with her a few minutes later when she informed me that the problem had been resolved. She asked me to try to connect again and, sure enough, success. Thanks, again.

Thank you VirtualShield for expedient, courteous, and professional customer service.
Your service agent Amanda 1, investigated my concerns and completed the necessary adjustments that will accomodate my upcoming 2026 2yr. plan renewal.

Thankyou Thomas O for your excellent customer service. From personal experience i find Virtual Shield to have one of the best customer service portals ive come across.
MERRY CHRISTMAS EVERYONE AND A JOLLY HAPPY NEW YEAR.
Let all make 2026 the best year ever ✨🎄

I worked with Pearl and they answered all of my questions and was very patient with me as I weighed my options. Pearl was very knowledgeable, shared their expertise with me, was very professional but also very caring with my personal situation. I will be returning to sign up with Virtual Shield, due to Pearl's incredible customer service and the answering of all my questions. Thank you Virtual Shield for hiring employees such as Pearl, to help your customers, Pearl is fantastic and deserves to be recognized for outstanding customer service and being a valuable person to your customers and to Virtual Shield. Thank you again! Joseph Patrick