Virtual Bathrooms Reviews 129

TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

Bought a bathroom cabinet which developed a faulty door catch after one day. Suggested a replacement catch be sent for me to fit however a replacement cabinet was delivered. This meant employing an e... See more

Rated 1 out of 5 stars

I will never use or recommend these these again. Contacted them 3 months after having my bathroom fitted. Quick to take your money but didn't want to repair any think . Plugs tarnished . Sink plug pu... See more

Rated 1 out of 5 stars

I've just had my bathroom completed by these guys. The fitter vitalie didn't speak much English. But worked very hard. I have contacted vitalie to tell him my shower tray isn't draining properly and h... See more

Rated 1 out of 5 stars

Goods arrived about 6 days after they were bought initially as the sink was "instock " , nope they had to wait on it coming into their stock from another supplier. So it finally arrived but the sink... See more

Company replied

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Virtual Bathrooms are leading bathroom furniture suppliers across the UK. Based in Altrincham, Cheshire, we have everything you’ll need to create the perfect bathroom. Whether it’s traditional or contemporary bathroom furniture, our extensive range of products, makes us your No 1 for all of your bathroom products. From bathroom suites and shower enclosures to basins and baths, Virtual Bathrooms only stock the highest quality products, which can be delivered anywhere in the UK, to give you the confidence to create your own unique bathroom.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

129 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding Customer Service

I used several different suppliers for my bathroom building project and I can very happily say that Virtualbathrooms excelled. I only wish I'd used them for more items. From the very moment I placed my order to the delivery of the toilet, they were communicative, polite and more helpful than I could have anticipated. They let me get on with my full-time job and liaised with my builder whilst keeping me informed at every stage. That kind of service is rare and I was very grateful. Thank you.

18 July 2014
Unprompted review
Rated 5 out of 5 stars

Faultless service.

I bought a bath and a bath panel from Virtual Bathrooms and was amazed at the level of service. I phoned prior to placing my order to get a bit of advice, not only did I get excellent friendly, patient and polite advice - the salesperson even rang me back the next day to see if I needed any more help.
After I'd placed the order he rang me again to advise that I hadn't ordered the correct bath panel so this was easily rectified. I was able to get the items delivered really quickly on a day of my choice free of charge and they arrived really well packaged and in pristine condition.
My 5 star rating is absolutely genuine and really well deserved - I've had John Lewis service at ebay prices!

7 July 2014
Unprompted review
Rated 5 out of 5 stars

Friendly expert help with competitive prices

Wasn't sure which bath panels I needed, rang Virtual Bathrooms up and they were so helpful, bent over backwards to make sure I got the right thing. Good value and really quick delivery. Altogether a very pleasant experience, I wouldn't hesitate to use them again.

11 June 2014
Unprompted review
Rated 5 out of 5 stars

Quality range and service

Wanted a good quality cloakroom suite but on a limited budget. Virtual bathrooms had just what we wanted at a much better price than elsewhere on the internet. In fact we paid very little more than an inferior suite would have cost elsewhere. They kept us up-to-date with the order process and when a part of the suite was temporarily out of stock were prepared to foot the extra cost of sending the items in two deliveries. Customer support was very good. Would recommend without reservation.

31 May 2014
Unprompted review
Rated 1 out of 5 stars

awful... just plain awful.

Ordered toilet and sink with Pedestal on 14th may website staed exstock.. could have gone to B&Q and picked up same day but feeling lazy so went for the delivered to door option. Recieved email some days later saying sorry but the toilet wasnt in stock but I would reciev by 26th of may.. wife going barmy because bathroom not finished.. Now had phone call saying i should have delivery by next friday the 6th of june... wont hold my breath... i dont look good in Blue. ! Awful service3, and not really convinced that i will get my delivery next friday... Should have gone to B&Q,

30 May 2014
Unprompted review
Virtual Bathrooms logo

Reply from Virtual Bathrooms

Hello Sandra

Thank you for your feedback, I'm extremely disappointed to hear that you have had such a poor level of service from our company when we strive to achieve high levels of customer service. I will personally look into the case immediately and ensure it is resolved as soon as possible.

Should you wish to contact me prior to me providing a resolution then please do not hesitate to contact me on 0161 928 2973.

Regards

Kevin Wells

Rated 5 out of 5 stars

Extremely efficient and helpful

I got my bath from Vitual Bathrooms, at a very competitive price. It was delivered promptly along with a free waste/overflow/filler of high value. I had a problem with the filler (no fault of VIrtual Bathrooms) and they went to great lengths to assist and bring the problem to very satisfactory and swift conclusion.

I would definitely recommend Virtual Bathrooms as a very dependable supplier.

30 May 2014
Unprompted review
Rated 5 out of 5 stars

Great Service and Products!

From the first time I contacted the company through to delivery they provided great customer service. In particular they had a lot of patience with me as I was unsure of exactly what I needed and they helped me through all the technical side of things to choose the right products which are fab!

3 April 2014
Unprompted review

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