Van Mossel Mega Occasion Centrum - Utrecht Reviews 161

Think twice, or even three times, before buying from Van Mossel Mega Occasion Centrum Utrecht. While they may seem professional at first, my experience shows that when serious issues arise, they can leave you completely stranded.

I purchased a Mercedes C-Class from them in September 2024. From first week, the car had serious technical problems - dashboard indicators would randomly turn off while driving, making the car unsafe. Out of the almost 5 months since purchase, I've only been able to actually drive the car for about 3 weeks total.

The car has been in their service center twice, each time for 3 weeks, with additional waiting periods for service appointments. Despite these long repair attempts, the problems persisted. They never provided a replacement car during these extensive service periods, leaving me without transportation.

Initially, they seemed responsive - acknowledging my complaint letter and having the branch manager contact me. However, after the failed repairs and when I sent my contract termination letter in January 2025, they completely stopped responding. No acknowledgment, no refund discussion, absolute silence.

The most concerning part is the safety issue - having indicators shut down while driving is extremely dangerous, yet they seem unbothered by this. I've now had to file a formal complaint with BOVAG as they've stopped all communication.
My advice:

- Document everything from day one
- Don't accept verbal promises
- Be prepared for poor after-sales service
- Consider the risk of being ignored when problems arise
- Look elsewhere if you want peace of mind with your purchase
- Be aware you might be left without transportation during lengthy repairs

I'm writing this to warn others about my ongoing experience with them. Don't make the same mistake I did - find a dealer who actually stands behind their products and values customer safety.

It was an excellent experience since the minute we walked in.
The staff welcomed us very warmly and were very hospitable and professional with regards to our requirements for the car we wanted.
We went for a test drive with one of the staff accompanied us and later finalized all needed details with Rodney Rosenblad who were amazing and explained to us everything from end to end.
Thank you Van Mosel for a good experience within our vehicle purchase!

We were looking for a car and went to Van Mossel Mega Occasion Centrum Utrecht to have a look at a family car that we liked.

From the very first moment we entered into to the showroom, we're always treated respectfully & professionally. Sales Mr. Skip van Schijndel took care of us very well and he leaded us into right decision with technical & commercial knowledge. He explained every detailed of the car very well and managed whole procedure very smoothly.

So, all in all, our overall experience was really excellent. We're so happy to buy a car from Van Mossel.
Definitely recommended.

Thank you....

Hi,

I have been Van Mossel Mega Occasion Centrum Utrecht in 10.06.2024 to make test drive for car and we signed in financial department with sales guy.

There are some documentation which is missed from me requested by Van Mossel Utrecht to me and I provided this documentation. Time of providing the documentation took 1 months even though I dont have a car.
Aggrement was 6000 cash +14400 by bank.

Van Mossel Mega Occasion Centrum Utrecht called me in 18.07 and they said 6000 cash +14400 by bank was not confirmed by bank you need to pay 9800 cash + remaining amount by bank even though I am engineer I am expat and my salary totally fine for this payment . I said them you changed the aggrement with no reason but I am okey. There is mail from Van Mossel Mega Occasion Centrum Utrecht they said that your requested car is no longer available please look at another cars there is link which is highly shocked me. I have never seen such as interesting things.I am so so so disapointed. I would never expect something like this from such a company. I'm a victim, I wasted so much time for another car.

Long story short is communication is big 0 in Van Mossel Mega Occasion Centrum Utrecht. Customer responsibility is 0 there. They are trusting their brands , just what they have is this. I dont know another place of Van Mossel but I am saying that please keep away from here otherwise you will be disapointed as me.

Thank you

Highly Professional

I never waited to be served, was able to work whilst my tyres were exchanged and experienced all aspects as highly efficient and professional.

Super service en professioneel personeel.

Everything went wrong and there was no one taking any action to make it better. Our car indicated motor sign 6 months ago, we brought in and sensor is replaced. After 5-6 months we again had same motor indicator with no other symptoms so we brought in as it was still in guarantee period. They said they will check and get back to us in 2 days. 2 days passed, no news. We stopped by to check, they said there is a car in checking station which they cannot move that out so our car in - weird as it sounds like they have one single place for a big car service- we said ok, wait next week; again no calls, no news. We stopped by again and asked, this time, there was no one in charge as the person is on holiday - so no action has been made - they again promised, we wait another couple of days; no one is calling of course. Husband is cancelling his business trips to manage kids drop/pick up and in the end we even had to rent a car as the time between we dropped the car until it is fixed is 3 WEEKS! For a work which they have done in 1 day in the end. They said to us, this time it is not the sensor but the filter needs to be cleaned. And when we questioned then why you did not make a proper check last time as now you charge us twice for opening those parts again. When you are a good mechanic, you should have guessed that filter might also need cleaning if car is from 2018 and worn out sensor and you should have offered the client to do this ‘additional’ check for filter so the car does not end up in service in such a short time for the same reasons. They guy named Erik told us that he will check if any discounts to be made after we challenged him, and in the end, there is no Erik, and there is no discount even there is no ‘sorry’ from the service front desk guy to keep us waiting 3 weeks while all the time they were telling us 2 days, 3 days, 2 day…and he even did not inform his woman colleague about the status of the car when he is taking off as she was not informed about it…such a poor planning, such a bad customer communication both internal and against client such bad mechanics. And in 6 months time we paid 1200 euro for sensor change and filter cleaning and 400 euros of it is for duplicated work for diagnosis, opening the car etc