Rehome Outlet (as seen on Dragons' Den) Reviews 979

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting excellent communication and a positive attitude throughout the process. The service, product quality, and delivery are frequently described as outstanding, with many appreciating the careful handling and efficiency. However, some customers reported issues with damaged items upon delivery, noting that some units were broken or missing parts. A few people also mentioned concerns about the thoroughness of inspections before removal, leading to unexpected damage or cleanliness issues with the product.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Product

Clients share positive opinions on product quality and value. Many reviewers are delighted with their... See more

Delivery service

Users describe positive interactions with the delivery service. Customers consistently praise the delivery... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of kitchens, often exceeding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great service.We viewed two or three domestic kitchens on line before buying. We are keen recyclers and could not be more pleased with the kitchen we have eventually bought. Especially impresse... See more

Rated 5 out of 5 stars

We viewed a used kitchen and found it exactly as described. We purchased an ex-display kitchen. Very pleased with it and all the Rehome staff. All questions answered (and we had a lot) as quickly a... See more

Company replied

Rated 5 out of 5 stars

Great communication and service throughout the purchase process from Rehome. We bought a used kitchen bigger than needed for our kitchen so that we had configuration options. Items we didn't need we e... See more

Company replied

Rated 5 out of 5 stars

I lived close enough to actually visit the display rather than work off pictures and my thought was "I don't know how they will be able to dismantle without damage". I can't praise the delivery guys... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bathroom Supply Store
  3. Furniture Store
  4. Home Improvement Store
  5. Kitchen Furniture Store
  6. Kitchen Remodeler

About Rehome Outlet (as seen on Dragons' Den)

Written by the company

Rehome

The Kitchen, Bedroom, Bathroom outlet

The UKs Leading Marketplace for Buying and Selling Used and Ex-display Kitchens

Rehome makes buying and selling pre-loved and used kitchens, bedrooms, and bathrooms safe, simple, and sustainable. As the UK’s leading marketplace for pre-owned kitchens, we combine expert verification with rigorous quality checks, giving our customers peace of mind while saving money. We sell kitchens, bedrooms and bathrooms, either used (pre-owned) or ex-display from premium homes and showrooms across the UK, including London, South East England, South West England, West Midlands, East Midlands, Yorkshire, North East England, North West England, Wales and Scotland. All used kitchens listed on Rehome are carefully inspected and verified by our trained team, reducing the risks typically associated with purchasing pre-loved interiors. We also ensure that all sellers are verified, so you can buy or sell with confidence. Our approval process guarantees that every kitchen, bedroom, or bathroom we list meets high standards of safety and quality. Choosing pre-loved with Rehome offers significant cost savings compared to buying new (up to 80% off high street prices for well known brands), while also supporting a more sustainable approach to home renovation. We are proud to be BCorp certified, a recipient of the Queen’s Award for Sustainability, and a Which? Trusted Trader for professional dismantling services, demonstrating our commitment to ethical, responsible, and trustworthy practices. Our award winning business has become a trusted authority in the pre-owned interiors market. We make it safer and easier to buy and sell used kitchens, bedrooms, and bathrooms, helping homeowners and sellers alike benefit from quality items without the risks often associated with second-hand purchases. Whether you’re looking to upgrade your home or sell pre-loved interiors, Rehome provides a reliable, verified marketplace where sustainability, savings, and trust go hand-in-hand. Showrooms across the UK regularly update their ex-displays to keep up with the latest trends, which means that perfectly good ex-display kitchens and bathrooms are often replaced long before they’re worn out. Rehome makes it simple to buy from premier showrooms around the UK; Tom Howley, Martin Moore, Magnet, Nobilia, Neptune, Humphrey Munson, Clive Christian, Harvey Jones, Bulthaup, SieMatic and Smallbone to name a few Now we think you’d at least want to take a look at Rehome.

Visit Rehome

Contact info

Homebase Clearance Sale

With kitchens starting from £600, they won't be around for long.

4.8

Excellent

TrustScore 5 out of 5

979 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great

The price I paid for my kitchen was great for everything I received. Everyone was extreamly helpful throughout the whole experience. Kept me up to date all the way through and the delivery guys were great.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the environmental aspect of Rehome

The first thing that attracted me to Rehome was the environmental aspect of buying a secondhand kitchen with the added bonus of getting a quality kitchen that brand new would have been out of my price range. My new kitchen is in storage at the moment as I wasn’t quite ready for it. I’m very happy with my purchase. I was impressed at how well dismantled the kitchen was by Serg and team who were also extremely well versed at delivering safely. Communication and customer service was also very good … feeling rather smug if I’m honest!!! Thank you Rehome.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great kitchen for a fraction of the price of new!

We recently purchased a pre-loved kitchen from Rehome, and I can’t recommend them enough. From start to finish, their service was excellent. Communication was spot-on right from the first contact. We arranged a viewing, which was straightforward, and once we decided to go for it, Rehome kept us in the loop every step of the way. The removal and installation process was flawless—they shared videos and photos of the whole journey, from taking it out to bringing it into our new home. Now it’s installed perfectly, and we couldn’t be happier. I’d definitely use them again!

1 February 2026
Rated 5 out of 5 stars

Arrived as planned

Arrived as planned; dismantled the kitchen carefully; overcame a few obstacles without fuss and cleared up afterwards.

8 April 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi John, thank you for taking the time to leave us this great review. It is fair to say that most kitchen dismantles are challenging - they have been designed to go in, not come out! This is why we always recommend our own in-house team who dismantle kitchens all day, every day. I am delighted there was minimum disruption in your home and everywhere was clean and tidy when they left. This is how it should be. Again, thank you for the review, they are very valuable to us. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Highly Recommended

We viewed a used kitchen and found it exactly as described. We purchased an ex-display kitchen. Very pleased with it and all the Rehome staff. All questions answered (and we had a lot) as quickly as possible and on delivery day the team were excellent- polite, careful and patient with us. Highly recommend them.

23 March 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Ah Lisa, we love talking kitchens, and tbh buying one is a big deal, so questions (even lots of them) aren't a problem. We really appreciate you leaving this great review for the teams you worked with. I am genuinely delighted you have the kitchen of your dreams... its why we do this! Do let us see images after you have completed your install too... send to info@rehome.co.uk. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

You're in good hands.

I lived close enough to actually visit the display rather than work off pictures and my thought was "I don't know how they will be able to dismantle without damage".
I can't praise the delivery guys enough. When it was delivered it was well wrapped and secured, carried quickly but carefully into my garage and every piece was perfect. All the granite worktops and splashbacks were undamaged and every screw, bracket and filler piece was bagged up and delivered.
Dealing with the office staff online was equally professional and helpful and I would have no hesitation in recommending them to others.

31 March 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Mike, this is a great review, thank you so much for this. Its especially great because it clearly demonstrates the care and attention our team have at every point of the buying journey.. including every screw and bracket. I am delighted to read this, and will pass this on the team that removed and delivered your kitchen. Thanks again and do let us see images when you have completed your installation. Send to Info@rehome.co.uk. Warm regards and thanks Helen Lord, Rehome Founder

Rated 5 out of 5 stars

All the team at Rehome are very…

All the team at Rehome are very helpful, professional and friendly. They kept us informed throughout the whole process. This is our second purchase with them and we are once again delighted!

25 March 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Welcome back Caroline! We are delighted to hear you have had another positive experience with Rehome. Consistency is key for us, and that every seller and buyer have the same experience with us, so it's great to hear this from you. Good luck with your renovations, and if you have the time, do send us some images, we love to share what our customers have achieved. (info@rehome.co.uk) Have a great Easter Break. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

My experience with Rehome has been easy and stress free

My experience with Rehome has been smooth sailing from start to finish. All the staff involved in my purchase were kind and helpful, with Siobhan completing the transaction. The seller of the kitchen was also super lovely.

23 March 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Katherine, just saw this drop into the inbox, so a speedy reply! This is such a lovely review, thank you so much. It's always extra special when you mention the people behind Rehome, a lot of whom have been with us for many years. We all love this business and how much it helps people just like us. It's a feel good every day! Thank you again, and enjoy your new kitchen. If you do have the opportunity to send us some images, this would be fab. Info@rehome.co.uk. Enjoy and thank you again. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

If you’re in a rush, the service is expensive but great!

Very expensive, however if you’re after a quick and very easy sale Rehome is fantastic.

24 March 2026
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Luci, thank you for your review. I did take a moment to reflect before I responded as I completely understand your point on pricing if you have never used a service like ours before and wanted to offer an explanation. Our costs reflect the level of service we provide, as we're the only on-line re-seller who offer a completely supported service across the whole of the UK. Basically all you need to do is open the door and we do the rest. Rehome significantly reduces the leg work and risks associated with selling interiors privately. We also know that buyers are happier as they know our website only sells items that have been approved and verified by professionals. This is what makes a sale quick and easy and risk free for you! So all good. Thank you again for your honest review, its much appreciated. Warm Regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Super easy to deal with

We found a kitchen we wanted to view and the team were responsive and easy to deal with the whole time! When we bought it they arranged delivery easily, made the whole experience easy and now we have a lovely kitchen for a fraction of the cost.

12 December 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

This is lovely Sarah, thank you so much for leaving us this review. Its much appreciated. We love the fact you are now able to enjoy the kitchen you want a fraction of the cost. If you would like to share some images when your project is complete we would love to see. Please send to info@rehome.co.uk. Enjoy! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Mike, thank you for taking the time to leave your review, it's much appreciated. Not sure if you are a seller or a buyer, but you're a very happy customer and that will do for me! Thank you for choosing Rehome. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

5 stars

5 stars, the delivery team and customer service was really helpful and polite.

17 March 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Roberto, thank you for taking the time to leave your review. These really do help other customers, so it is great you have mentioned what stood out for you about our service. Thank you for choosing Rehome. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Exceptional service

Rehome were on it from the start, with their information and guidance and had our kitchen sold with in weeks of it being put up on their website.
The men who removed it were professional, quick and tidy…
There were no hitches to any part of the sale.
We could not be happier.

16 March 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Ah Carroll, I am over the moon to read this review. Thank you for taking the time to leave this for us. The team really care and are passionate about providing the best service possible. Buying a new kitchen is a stressful time, and adding selling the old one into the mix... Well, we know we need to be 'on it'! Again, your review is much appreciated and good luck with your project moving forward. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Brilliant service

Excellent service, very helpful throughout, not pushy, helped organised my self pickup, most helpful when I couldn't make the day I'd suggested and rearranged without a problem. Very happy with our ex display kitchen and wish Rehome the success they deserve.
Pete

13 March 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Peter, how kind of you! Did you see us on Dragons' Den? Probably the hardest thing we have ever done. Nobody can prepare you for it! I am delighted everything was sorted for you with regards to collection. Thank you for taking the time to leave us a review and such kind words... It's much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Rehome's prompt and clean removal of the old kitchen

Rehome made all the deadlines enabling us to fit the new kitchen. Although after fees and dismantling we did not make very much money it was very gratifying to avoid scrapping a very well built kitchen and finding a new home for it. The dismantling team were very careful and very speedy leaving very little mess.

23 February 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Graham, thank you for leaving a review for our selling service for pre-loved kitchens. As you have said, the most rewarding part of selling your pre-loved kitchen is the gratification of knowing it is going to another home to be enjoyed. Also consider, without this re-sale you still have to pay to remove the kitchen. Being able to recover some value rather than having to pay out for this is an amazing bonus too! I am delighted it worked well for you, and within your specific timelines - we aim for this every time! Good luck with your renovation and thank you again for the review. It's much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Lovely chandelier purchase

Lovely chandelier purchase, everything ran smoothly, great communication throughout, always checking out the rehome site for our next purchase!

28 February 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Mark, thank you for this, much appreciated! We look forward to hearing from you soon. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Fantastic service

Fantastic service! This was our second purchase from the company, as we needed units for our utility room, and they were absolutely perfect. All of the units were exactly as described on the website ! Beautiful quality and ideal for the space.
From ordering to delivery, the whole process was quick, easy, and very smooth. The delivery team were fantastic. Serg called ahead to let me know they had dismantled the kitchen and were on their way, and he was kind enough to reschedule the delivery by a few hours to work around my job commitments.
Serg and his team handled everything with great care when placing the items in the house, and they were extremely polite and professional.
Thank you, Serg, for accommodating the delivery schedule and to the whole team for another amazing purchase. I would happily recommend you all and will definitely be ordering again if I do another renovation project !

3 February 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Welcome back Rebecca, and thank you for another fantastic review. Rehome is addictive isn't it. When you know it is possible to save so much money, why would you go anywhere else! We look forward to seeing you again soon. Thank you for taking the time to leave this review too, its invaluable. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

They were excellent

They were excellent, no damage to any part of the kitchen worktops intact and splash backs. Couldn’t fault anything. Cheers Mike. Will be back.

10 March 2026
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Mike, thank you for taking the time to leave us a review. Looks like everything went to plan, so I am delighted you are happy. We are always cautious with worktops as we don't know how much silicone has been used during the original install. Whilst we are experts in removal, and in most cases everything is fine, sometimes breaks do happen due to over use of silicone (the stuff used to stick the worktop to the cabinets). Thank you again for your kind words and we look forward to seeing you again soon. Warm regards Helen Lord, Rehome Founder

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