Unison  Reviews 

245
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, often going above and beyond to ensure a smooth process. Many highlight the outstanding customer service, noting that representatives are patient, responsive, and provide clear explanations, making the entire experience manageable and stress-free. The efficiency and timely communication, including quick responses to inquiries, are frequently appreciated by people throughout their journey. However, some customers also noted that initial interactions were not always positive, with reports of unhelpful representatives or unreturned calls.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and... See more

Response time

Users describe positive interactions with response times, with many customers reporting that they were kept... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colleen Bannon listen to our situation and we couldn’t ask for a better person to help us on this financial journey. She was very learned and took time to explain and to answer any and all of our ques... See more

Rated 5 out of 5 stars

after a lot of research into Home Equity loans, Reverse Mortgages and Home Equity Agreements and all the pros and cons of each, I decided to move forward with a Home Equity Agreement. Again, after res... See more

Company replied

Rated 5 out of 5 stars

The team is so friendly and supportive when I asked for help and they took care of me in such an amazing manner, thanks again, Unison Need not to forget to give a big thank to Prince Ferry for his g... See more

Company replied

Rated 5 out of 5 stars

I saw unison on my phone when I was looking for a home equity loan, when i talked to Emily about being a customer I did not believe her. She said I could get a loan interest free for 50k. I went to... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

Unison is a San Francisco and Omaha, Nebraska based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through equity sharing agreements, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Instagram and LinkedIn.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
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3-star
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1-star

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4.6

All reviews

(245)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

A pain free journey to your equity!

Colleen Bannon listen to our situation and we couldn’t ask for a better person to help us on this financial journey. She was very learned and took time to explain and to answer any and all of our questions regarding the agreement. I would certainly recommend anyone who is in need of capturing their equity, to call Colleen and get done what they need.I’m

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Austin!

Thank you Austin!

I was in the process of opening a HELOC with my lender and Austin assisted me on the Unison side to ensure everything was coordinated, smooth, seamless, with clear and frequent communication. I was kept in the loop the whole time and responses were prompt and with context. Completely satisfied with the service and appreciate Austin's customer focused approach!

8 July 2026
Unprompted review
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Reply from Unison

We are so glad to hear that our team provided such a smooth and seamless experience for you. We truly appreciate your kind words about our clear communication and customer-focused approach. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Nick was very patient with me and…

Nick was very patient with me and helped me along the way to obtain the right paperwork I needed. Whole process was very quick. He is also very knowledgeable and explained things thru the process. I would recommend him to anyone looking for a loan, so much so I’m keeping his number for future needs, if any

9 July 2026
Unprompted review
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Reply from Unison

We're so glad to hear about your positive experience with our team member! It's wonderful that we could assist you efficiently and knowledgeably with your loan needs. We truly appreciate you sharing your feedback and recommending us.

Rated 5 out of 5 stars

Excellent experience working with Carlos at unison.

My experience with unison was excellent because I worked with Carlos Argueta. Carlos answered all my questions, he was very patient, and helped me every step through the entire process. I highly suggest to request for Carlos. I’m very grateful for this equity service at unison being that there are no monthly payments, it is a huge help!

30 June 2026
Unprompted review
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Reply from Unison

We're so glad to hear about your excellent experience and appreciate you sharing your positive feedback. It's wonderful to know that our team was able to provide such helpful and patient support throughout the process. We are truly grateful for your kind words!

Rated 3 out of 5 stars

The first person I worked with was not…

The first person I worked with was not helpful. In fact, gave me incorrect information. Months later, Catina reached out and patiently explained the process and the terms, which resulted in a successful sale and resolution. I rate Catina 5 out of 5. Thank you.

26 June 2026
Unprompted review
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Reply from Unison

We appreciate you sharing your experience. We are concerned to hear about the initial difficulties you encountered and are always working to ensure our processes are improved. We are truly pleased that our team member was able to provide clear explanations and facilitate a successful resolution.

Rated 5 out of 5 stars

Professionalism = Mr. Carlos Argueta

Mr. Carlos Argueta, Mortgage Loan Originator, for Unison, was completely clear, inviting, well spoken, knowledgeable and totally professional throughout the entire application process. Mr. Argueta was always available and ensured that I completely understood whatever I was unclear about when I contacted him.
Mr. Argueta went above and beyond his job description to assist me in being comfortable, informed and satisfied as I moved through the application process.
Mr. Carlos Argueta’s rating as the Mortgage Loan Originator for Unison Mortgage Corporation is a 12 out 10. He was simply….Excellent and Unforgettable.

25 June 2026
Unprompted review
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Reply from Unison

We are so glad to hear about your exceptional experience with our mortgage loan originator. It is wonderful to know that our team member provided such clear, knowledgeable, and professional support throughout your application process, ensuring you felt comfortable and informed every step of the way. We truly appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

Best Deal - Straight Forward/Honest

The staff was very helpful and easy to work with. I tried HomeTap and Point first and Unison gave the best deal.

23 June 2026
Unprompted review
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Reply from Unison

We're so glad to hear our team was helpful and that we could offer you the best deal after comparing options. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Thank you Demetri for helping through…

Thank you Demetri for helping through the process, taking the time to clarify inquiries, and keeping me updated on my application status. It’s been a pleasure working with you.

22 June 2026
Unprompted review
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Reply from Unison

We are so glad to hear we could assist you effectively. We enjoyed working with you too.

Rated 5 out of 5 stars

Working with Carlos Argueta was great

Working with Carlos Argueta was great. When it seemed like the deal wouldn't go through, he went above and beyond the call of duty to make it work and in the end we closed on great terms. Unison was a great company to do business with.

15 June 2026
Unprompted review
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Reply from Unison

We are so glad to hear about your positive experience and that we could help make the deal work. Thank you for your kind words!

Rated 5 out of 5 stars

Derek helped make the process easy and…

Derek helped make the process easy and seamless. An all around good experience.

10 June 2026
Unprompted review
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Reply from Unison

We are so pleased you had such a positive and seamless experience. We appreciate your kind words.

Rated 5 out of 5 stars

Great experience with Unison

This program met our current needs perfectly and the process was handled quickly and seamlessly by our rep Tanner. He took a lot of time to measure we understood the pros and cons of the program for our situation, what our options were, and how the process would work. He also kept us updated throughout the process. I compared Unison’s offer and terms with those of the other available HEI companies and Unison’s was far and away the better deal for me. Loan funded very quickly.

20 May 2026
Unprompted review
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Reply from Unison

We're so glad to hear we met your needs perfectly and that the process was handled quickly and seamlessly. We appreciate you highlighting the clear communication and the value we provided. Thank you for your positive feedback!

Rated 5 out of 5 stars

Austin Jerrel Peralta was always ready…

Austin Jerrel Peralta was always ready to actually work and get things done while being very prompt. I did not get my refinancing company to comply but without Austin’s help it would have taken weeks later to get answers. He made all parties work and talk together. He is part of the reason the world still runs professionally. Thanks alot Austin. From Fajar Siahaan.

8 May 2026
Unprompted review
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Reply from Unison

We're so happy to hear about your positive experience and appreciate you sharing such kind words. We are glad we could assist and provide the support you need.

Rated 5 out of 5 stars

this is a great company

this is a great company. My transaction with this group was not easy , it involved having some Title work that was rather complicated and other aspects of my financial situation. Nevertheless, my loan officer, Carlos, was simply outstanding. I had calls back from him within 10 minutes any time that I had a question, and more importantly than that, he answered email with some of my stupid questions within 15 minutes every time. I highly recommend these guys, their offer was excellent, and everything was clear as a bell in terms of the financial structure as we went forward. It also was done in about 14 days with no hold ups from anybody. Call Carlos, you will be happy.

8 May 2026
Unprompted review
Unison  logo

Reply from Unison

We are so glad to hear about your positive experience and appreciate you sharing your feedback. It is wonderful to know our team provided excellent support, especially with complex title work and financial aspects. We pride ourselves on clear communication and efficiency, and we are happy we met your expectations.

Rated 5 out of 5 stars

I am a repeat customer of Unison😁

I am a repeat customer of Unison😁

It is nice to get a clear and simple picture of the entire process with all the details to fill in the blanks.

My representative, COLLEEN is awesome 🙏

I appreciate her willingness to communicate via email, text messages and phone conversations.

This process probably rarely goes in a straight line from start to finish and all the pauses, bumps, turns, twists and so on...Colleen did a GREAT job navigating it all and keeping the focus on the finish line😁 Thank you🙏

5 May 2026
Unprompted review
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Reply from Unison

We are so pleased to hear you had such a positive experience with us as a repeat customer! We are especially glad that our team provided clear communication and excellent navigation throughout the process. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Carlos explained to me and broke it…

Carlos explained to me and broke it down Barney style so I would know what is going and answer ever question I had for him.

1 May 2026
Unprompted review
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Reply from Unison

We are so glad our team clearly explained everything and answered all your questions. Thank you for your kind words!

Rated 5 out of 5 stars

Demeteri helped me get thru the process…

Demeteri helped me get thru the process smoothly and made sure I was updated reguraly..He also made sure that I understood every step and kept me informed.He made sure I read thru all the necessesary documents and was knowledgeable in how everything works..I would defenitely recommend Unison to my friends and family in the future..

1 April 2026
Unprompted review
Unison  logo

Reply from Unison

We're happy to hear that the process was smooth and informative for you. Thank you for recommending our services!

Rated 5 out of 5 stars

I worked with Carlos Argueta and he was…

I worked with Carlos Argueta and he was the most responsive, helpful Loan Officer I have worked with. Was always willing to answer my questions, as well as work things out when they go sideways. I would recommend both Unison and Carlos Argueta 1000 times over.

30 April 2026
Unprompted review
Unison  logo

Reply from Unison

We are so glad to hear that you had such a positive experience. It's wonderful that Carlos was so helpful and responsive to your needs. Thank you for sharing your feedback!

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