Idk it needs to add one more bad review or everyone already understanding how bad this company, internet lagging all day long, lost a packages, pinging. And nothing changes for a years. If you had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The worst experience I ever made during my travels. Permanently connection loses no matter were I am. Bangkok, Pattaya, Chiang Mai etc. Nearly unusable. Sometimes it works for some minutes... See more
True 5G is easy to use mobile data and phone app for both foreigners and thais alike however watch out when you top up your package ! Because True will automaticley buy the exact same package you boug... See more
True is by far the worst phone provider in Thailand in terms of speed of connection, coverage, signal, customer service. And if you want to leave them they make it as difficult as possible, similar to... See more
1.6
Bad
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad Customer Service and watch out for wi-fi charges
Contacted customer service via the online chat service. The staff member said she would send me the chat log after the session as the chat window does not allow to save the log or copy-paste. So if the customer service agent types a phone number or opening times of a true move branch you have to write it down by hand or take a screenprint of the window. For a chat session of 10-20 minutes, it is not easy.
The staff member from yesterday did not send me the log, she did however send the wi-fi usage log that I requested. I contacted TrueMove through the TrueCorp website chat service again today, her colleague said she cannot send the chat log for the current session and to contact her colleague about the previous session. However, I had contacted her colleague last night to say that I had not received the chat log.
The staff member today took forever to respond to the chat dialog, and I had to repeat several times the same thing to get any coherent response. Sometimes she took several minutes to respond. Also, received guarded responses.
Be careful if you use wi-fi with Truemove on pay-as-you-go plans. I requested the wi-fi to be disabled after finding that it was connecting automatically and staying connected even when it was turned-off on the device. Customer service agent says it is because I had not logged out from the wi-fi service.
5 January 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.