TreasureBox Reviews 

14,075
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,033 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and enthusiastically note that the products are beautifully designed and offer exceptional quality for everyday use. People genuinely appreciate how wonderfully easy it is to assemble their new furniture items, making the overall purchasing journey remarkably smooth and exceptionally pleasant. Consumers find the online ordering process straightforward and express deep satisfaction with their attractive purchases. Some reviewers were not happy with missing pieces or incomplete items unexpectedly arriving from their recently placed orders. However, some people also mentioned a rather frustrating lack of clear communication and timely updates regarding delivery status and tracking details.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are comfortable, stylish, and... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting prompt and super fast... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well finished, solid, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. Many... See more

Service

People report positive experiences with service, highlighting fast and prompt collection times alongside... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall excellent service and prompt delivery. I needed more information regarding delivery prior to purchase. The email exchanges were fairly timely and helpful. The product (bed base with drawers an... See more

Rated 5 out of 5 stars

Excellent product. Very solid and well finished. As other reviewers have pointed out, the instructions need a good wordsmith and there is a gap behind the drawers, but in my case that was welcome... See more

Rated 5 out of 5 stars

1st time ordering from TreasureBox and I have to say 5/5 from ordering online to delivery. Super easy and speedy and once I received my order instructions, we're clear, clean and easy to follow and wa... See more

Rated 5 out of 5 stars

The process for ordering was quick and efficient, delivery was 2 days after ordering, that was very impressive. It was so easy to put together, I could of done it on my own. Will definitely use Tr... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

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Replied to 0% of negative reviews

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4.3

All reviews

(14,075)

2,998 reviews in the last 12 months

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Rated 4 out of 5 stars

Drawers

Overall, I’m really happy with the drawers. The quality is amazing — they’re heavy, sturdy and feel really solid and well made. The finish is beautiful and looks really clean once put together.

My only complaint was the instructions. They seemed to be backwards, so I ended up having to figure out quite a bit of the assembly myself, which made putting them together harder than it needed to be. Other than that, I’m very happy with the quality and the finished product.

17 August 2026
Rated 5 out of 5 stars

Nice product

Great for our lounge, and the fact it turns into a bed saves buying a mattress and bed base. Slightly firm but chuck a mattress topper on it and it will get more comfy. Easy to put up just make sure no one sits on the arms. Other than that, its fine for me and my family.

24 August 2026
Rated 1 out of 5 stars

Zero customer service

One of the items we purchased with many many pieces came with no instructions on how to put it together. I have replied to an email asking 'how did we do' twice with no reply. I have tried calling but the call doesn't go through, I have tried using the live chat platform with no response??
We now have a large expensive unit sitting in pieces with no answers. Not happy.

19 August 2026
Rated 4 out of 5 stars

delivery was fast

delivery was fast, the table is really good with good adjustable feet to balance the table on old flooring, the colour is nice marble look to it.
it would be really helpful if the packing could be taken away after opening the package.

16 August 2026
Rated 3 out of 5 stars

Delivery & product review

Quick delivery which was great, but we never received notification of when it was on it's way. We never received an email with an invoice or order summary, just an email saying my order had been received and being processed. Happy enough with the bed frame and mattress though the bed frame seems a little narrow and longer than the mattress. And because it's longer than the mattress the end slats are obvious because they are natural wood colour rather than white like the rest of the frame. But for the cost I am happy with what was received.

17 August 2026
Rated 4 out of 5 stars

Will buy from again

Great purchase (solid armchair) just a little slow re communication at pick up - text message or email where to pick up, when item is ready etc. Otherwise happy customer

16 August 2026
Rated 3 out of 5 stars

I liked all the photos on the website…

I liked all the photos on the website with measurements to make the right decision. We bought the Azure storage bed frame. Unfortunately, the feet on the bed that has been delivered are a dark colour instead a lite wood colour as in the photos, and what I was hoping for. It was easy enough for my husband to put together but he used an electric drill otherwise the small hand one provided would have taken ages. The comfort zone 7 zone prime mattress is comfortable. We also were not notified by treasure box or the courier when they were delivering and nobody home so they just left it outside. We are rural and they would not deliver rurally so I had it delivered to a family member in town, however when I was first ordering there was a rural delivery option fee on the delivery option and it let me select it and would of charged me for it even though it would have only been delivered to the depot, so that was a bit confusing and dishonest. Overall I liked the bed and price it was.

16 August 2026
Rated 5 out of 5 stars

Fantastic Quality!!

We will definitely buy more Furniture from TreasureBox!
The order was processed fast and delivery was quick.
The drawers we purchased are very sturdy and great quality and also very easy to put together.
Highly Recommend this company.

16 August 2026
Rated 5 out of 5 stars

Excellent

Quick delivery, item packed well and flat pack was easy enough to put together with all part labels intact. Exactly as described. We have bought a few items from here already and we are happy with our purchases.

15 August 2026
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I placed two orders (TBS59730 and TBS59750) for one king-size mattress, one queen-size mattress, a sofa, and a dining table with six chairs.

I only received the queen-size mattress on Thursday, 20 August 2026. I am still waiting for the king-size mattress, sofa, dining table, and chairs. Despite emailing TreasureBox, I have been unable to get any update regarding the remaining items.

The lack of communication and incomplete delivery are extremely unsatisfactory. I would appreciate an immediate update and confirmation of when the outstanding items will be delivered.

20 August 2026
Rated 5 out of 5 stars

Very well organized

Very well organized, great pick up system. Also the products are really great quality for the price. I am so happy with the service and goods received. Will definitely be buying from them again in future.

22 August 2026

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