TreasureBox Reviews 

13,720
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,952 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company's excellent products, highlighting their high quality, sturdiness, and good design. Reviewers consistently commend the fast and efficient delivery service, often expressing surprise at its speed, and find the online ordering process easy and straightforward, supported by excellent customer service. However, some customers noted issues with incomplete orders, such as missing items or parts. A few also reported products arriving with minor damage or quality issues like dents or rust. Conversely, some people mentioned inconsistent delivery, experiencing delays, lack of updates, or unattended packages.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their good quality, design, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, noting that products often exceed expectations for their... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online ordering process... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Extremely easy to assemble. Individually packaged fasteners to easily identify where they go. Predrilled holes exactly in correct place. Too much polystyrene packaging used. Hard to dispose of. No... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

A few hours to put together but no problems. Only downside was the instructions could have been a bit clearer in some areas but other than that it looks exactly as shown and is good value for money.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,720)

2,859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! Ya’ll were so prompt and quick and the fast delivery has made my week!! Thank you. I am currently assembling my vanity draw/desk and it’s just perfect.

15 July 2026
Rated 2 out of 5 stars

Poor customer service

Poor customer service. I ordered 2 items and was sent 2 tracking numbers. One package arrived fine, Ottoman was ok quality for the price.
But...the other package (shoe cabinet) did not arrive that day and the tracking number was coming up as "not valid".
I emailed to see about getting the right tracking number (no reply), but that's ok the item ended up arriving.
However it arrived damaged.
I emailed to advise of the damaged product (no reply) and so I tried to complete the warranty claim on the website.
The warranty claim form on the website would not allow the product to be selected or photos to be uploaded etc, and the form would not submit (dispite being signed in).
So again I emailed.
Their website says response in 24 hours, but I have yet to see a reply to any of my emails and the warranty form on their website doesn't work.
So I'm currently just stuck having paid for an unusable item.
Here's hoping someone gets back to me...

16 July 2026
Rated 5 out of 5 stars

Highly recommend this supplier

Great supplier to work with. My chair arrived within the week and the instructions in the box were easy to assemble the chair. Highly recommend TreasureBox for online orders. The chair was exactly as the picture on the website.
I really like my chair so comfortable.

11 July 2026
Rated 5 out of 5 stars

Very good service

Very fast delivery. I was very happy to have my new mattress arrive and to get it sorted for my bed! Best buy I have made.

7 July 2026
Rated 1 out of 5 stars

Lack of email communication from the…

Lack of email communication from the time I placed my order.
After 3 phone calls I finally recieved my product purchase. Im hoping the refund isnt going to take a long time.
Matthew a trainee was absolutely amazing in helping me resolve the issues with my purchase. He dealt with this grumpy lady very professionally and gracefully accepted my apology for being grumpy. He made things better.

14 July 2026

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