tootbus.com Reviews 168

Upstairs on the bus needed a good clean. There was bird droppings on some of the seats and an unpleasant smell coming through the heat vents. Ear phones were too short and the audio was boring. The worst tour bus we’ve ever been on. Expected better for the money.

Bad bad experience ever. Plz think before buying tickets. The customer service is even worse.

They are scams and thieves took our money
Very poor interactive maps
Driver failed to let us know the times
Paid 99 euros for nothing

Pros;
Well organised
Very pleasant and helpful staff
Cons;
Very poor commentary- trite, out of date and downright wrong on occasions.
Would not recommend

The commentary was out of sync by quite a bit, at one point it was talking about Buckingham palace yet is was 15 minutes before we reached Buckingham palace, we decided to change buses at Hyde park to see if this made an improvement, it didn't, we may have well have been on a regular bus, changing hadn't been easy as my mother is in a wheelchair, so we were not happy when at 15:30 the driver advised he was finishing his shift and we had to get off (just after Piccadilly Circus), we were advised to walk around the corner and wait for the next bus, we had overheard the driver talking on his radio ? to someone in control ? and he had said 4 passengers so he had obv been advised what to do, as said my mother was in a wheelchair but this didnt seem to bother the driver. We had also booked to go on the river cruise but after such an awful experience we decided this would be better avoided, if anyone reading this can advise how I complain further to maybe tourist board please contact me

Outstanding tour and great customer service. As a former tour guide many years ago I always enjoy visiting a new city and experiencing an open top bus tour and this company is by far the best open top bus tour company in London, having experienced all the different sightseeing tours in London over the years, I highly recommend them to anyone visiting London

Really good trip, used a promotional code. We were able to use both routes and had a fabulous driver called Bertie on the yellow route who really made my nephews birthday. Thank you Bertie. Buses were easy to use and help and support as some stops as well. We could not find a time of when the routes finished and was waiting on the blue route for some time, bus prob stuck in traffic so we did finish using diff transport. But overall I would recommend them.

We had a bad experience - really bad service - our bus broke Down and we waited an hour for the next one. They kept saying the app was broken and a new one would come in 10 min. We had tickets for 2 days but ended up finding our Way around Paris with different transportation. Do choose Big bus we saw a lot of them passing and it is a bigger route - enjoy your stay in Paris 🌞