Thomas Whiting Ltd Reviews 262

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and straightforward. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes above and beyond to ensure a stress-free process. People consistently mention feeling well-informed and guided through every step, with all questions answered patiently and clearly. The dedication and hard work of the team are often cited as key factors in achieving positive outcomes, with many customers expressing gratitude for making their goals a reality.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Consumers find the user experience to be positive, highlighting a seamless and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were buying under quite unusual circumstances, and Jenna made everything feel so much easier and more straightforward. When things became challenging, she never gave up, she stayed positive, soluti... See more

Company replied

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied


Company details

  1. Financial Consultant
  2. Life Insurance Agency
  3. Mortgage Broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jenna Salmon is an excellent mortgage…

Jenna Salmon is an excellent mortgage advisor and I would highly recommend her services.
Jenna made the mortgage application process easy and stress free.

2 December 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for your review.

We’re really pleased to hear Jenna made the mortgage application process easy and stress-free for you. Your recommendation means a lot to us.

Thanks again for choosing us.

Rated 5 out of 5 stars

Danny was great with us and helped us a…

Danny was great with us and helped us a lot. Very quick replies and no issues encountered along the way. Very professional.

24 November 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for your review.

We’re pleased to hear Danny was able to support you so well, with quick responses and a smooth, professional process throughout.

Thanks again for choosing us.

Rated 5 out of 5 stars

5 Stars to Zoe Dixon!

We had a flawless experience dealing with Zoe, from initial contact to receiving our mortgage offer. Zoe was responsive and proactive throughout, keeping us informed every step of the way. I highly recommend Zoe to anyone in the market for a mortgage and/or related insurance policies.

20 November 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear you had a flawless experience from start to finish. Zoe’s proactive approach and clear communication really do make a difference, so it’s great to see that reflected.

Thank you for the recommendation — it’s greatly appreciated.

Rated 5 out of 5 stars

Mortgage advisor

Jenna was so patient with my constant questions even whilst her being on holiday, she’s explained everything I’ve needed and always kept me up to date. Can’t recommend Jenna Salmon enough!

4 November 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re really pleased to hear how patient and supportive Jenna was throughout, keeping you fully informed and answering every question along the way.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. Danny Salmon assisted us every step of the way and was very professional. Would most definitely us Danny again and will most certainly recommend him to other. We had our mortgage in no time at all. Fantastic work.

4 November 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted Danny was able to support you every step of the way and secure your mortgage so quickly. His professionalism and efficiency really do make a difference.

Thank you for the recommendation — we’d be more than happy to help you again in the future.

Rated 5 out of 5 stars

From 1st contact to the last

From first contact,Danny has proven to be exceptional in his field. From expert advice, listening to my needs and explaining everything clearly to getting the job done in rapid time. I cannot recommend him highly enough... what a star !

27 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the wonderful review.

We’re delighted to hear Danny provided exceptional service from first contact to completion. Listening carefully, giving clear advice, and delivering results quickly are exactly what we aim for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Jenna salmon- Above and beyond

Jenna went above and beyond answering our numerous questions even late in the evening or when she was on Holiday nothing was too much bother.

Myself and my partner were impressed by Jenna's patience, knowledge and responsiveness. We went from full application to offer within 48 hours.

I wouldn't hesitate to recommend Jenna for any mortgage needs especially if you are neurodivergent like myself and my partner are. The process went from stressed and anxious to relaxed very quickly.

Thank you for everything Jenna, see you in a few years for our remortgage 😅

24 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for such a thoughtful review.

We’re really pleased to hear how supported and reassured you both felt throughout the process. Jenna’s patience, clear communication, and understanding approach make a huge difference — especially when helping turn stress and anxiety into confidence and calm.

Congratulations on your mortgage offer, and we look forward to speaking with you again when it’s time to remortgage

Rated 5 out of 5 stars

Amazing 👏

I can not thank jenna enough for all her support threw the right to buy, jenna has given me advice right form the beginning a year ago this month to getting me a mortgage offer today I could not of done it without your help and advice all along you been amazing and will recommend to everyone who needs you 😊 thank you so much 🥰

16 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the lovely review.

We’re delighted Jenna was able to support you throughout your Right to Buy journey, from the very beginning through to securing your mortgage offer. Her guidance and commitment over the long term really do make a difference.

Congratulations on this huge milestone, and thank you for the recommendation — it means a lot to us

Rated 5 out of 5 stars

Outstanding

Known daniel for a long term. The speed, communication and guidance was truly outstanding. Him and Jenna will do everything and more to support you in your mortgage application from start to finish.

1 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased to hear you received outstanding support throughout your mortgage application. Speed, clear communication, and guidance from start to finish are exactly what Daniel and Jenna pride themselves on.

Thank you for your continued trust.

Rated 5 out of 5 stars

'The Fairy Godmother of Mortgages'

Jenna Salmon is the fairy godmother of mortgages!
You really couldn't ask for more. She has everything done before you've even realised what needs doing, and never fails to make sure you understand what's going on.
One of my favourite things was that you can talk to Jenna like any regular person. I feel like this really helped me because I was already so stressed with everything else, that not having to think carefully about my wording, just took another weight off my shoulders.
Jenna genuinely cares about her clients and wants to see them get their happy endings.

Thanks so much, Jenna. You're an absolute gem!

13 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for such a wonderful and heartfelt review.

We absolutely love the “fairy godmother of mortgages” description — it sums up Jenna perfectly. Making everything clear, calm, and human, especially during a stressful time, is exactly how she approaches her work.

Thank you for your kind words and trust — we’re so pleased Jenna could help you reach your happy ending.

Rated 5 out of 5 stars

The Best Mortgage Advisor Out There!

Me and my partner have recently gone through the process of buying our first home and getting our first ever mortgage. We received above and beyond help from Jenna Salmon and we cannot fault her tireless efforts.
Jenna works day and night to make sure we got the best help we could get. Nothing is too much for her and she is always available to answer any questions we have, even when on her holidays!
We were warned this process can take time but Jenna made sure it went as quickly as possible and we very much appreciated that.
She is happy to explain any detail of the process in a way that is actually understandable.

In our opinion Jenna Salmon is worth every penny and if we are ever to do this process again we wouldn’t want to do it with anyone else!

10/10 would definitely recommend!!

14 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for such an incredible review.

We’re absolutely delighted to hear how supported you both felt throughout your first home and mortgage journey. Jenna’s dedication, availability, and ability to explain everything clearly really do set her apart.

Congratulations on buying your first home, and thank you for the recommendation — it genuinely means a lot to us.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5-Star Life Insurance Experience…

I couldn’t be more pleased with my experience securing life insurance through Zoe Dixon. From the very first conversation, Zoe was professional, knowledgeable, and genuinely caring. She took the time to explain all of my options in simple, straightforward terms, making what can often feel like a complicated process incredibly smooth and stress-free.
Her responsiveness was exceptional she answered every question promptly and made sure I felt confident at every step of the way. It’s rare to find someone who combines expertise with such a personal touch.
If you’re considering life insurance, I highly recommend reaching out to Zoe Dixon.

10 October 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re really pleased to hear Zoe provided such a smooth, stress-free experience and took the time to explain everything clearly. Combining expertise with genuine care is exactly what we aim for.

Thank you for the recommendation — it’s greatly appreciated.

Rated 5 out of 5 stars

Great service

we needed help to remortgage our house so we can convert our garage into a bedroom for our son, Jenna salmon made it come true for us, thank you so much, defo recommend, no problems all the way.

29 September 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re so pleased Jenna was able to help you remortgage and make your plans for your son a reality. It’s great to hear the process was smooth from start to finish.

Thank you for the recommendation — we really appreciate it.

Rated 5 out of 5 stars

Great advisors and the guardians of…

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval process and we are already visualising our new building and designer kitchen. What an experience. Amazing advice and help as ever. If your not working with these guys then your missing out!

29 September 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for such a brilliant review.

We’re delighted to have supported you throughout your ten years of home ownership and to help you unlock equity so quickly and easily for your home improvements. It’s great to hear how seamless the process was.

Thank you for your continued trust and kind words — we really appreciate it.

Rated 5 out of 5 stars

Needed help getting a remortgage

Needed help getting a remortgage on an inherited property to pay a family member their share. Was recommended Danny from a friend and I'll be recommending him in the future. He helped get the approval done far more quickly that I though possible and has been helpful every step of the way. I'll in no doubt be using the service again when the next review is due.

25 September 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased Danny was able to support you with your remortgage and make what could have been a complex situation straightforward and quick. Clear guidance and efficiency make all the difference.

Thank you for the recommendation — we look forward to helping you again when your next review is due.

Rated 5 out of 5 stars

This is my third mortgage done by Danny…

This is my third mortgage done by Danny and I wouldn’t go anywhere else.
Gets the best rates, always on hand to respond whenever needed and was patient and offered advice on other matters. 10/10 would recommend to everybody!

23 September 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the brilliant review.

We’re really pleased Danny has been able to support you across multiple mortgages and continue to deliver great rates, clear advice, and ongoing support whenever needed.

Thank you for your continued trust and the recommendation — it means a lot to us.

Rated 5 out of 5 stars

First time home buyers…

First time home buyers…
Cannot thank Danny enough for the patience & guidance he has given us on getting our first mortgage.
He made it less stressful and explained everything from start to finish.
100% will recommend!!

15 August 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re so pleased Danny was able to guide you through your first mortgage and make the process clear and less stressful. Supporting first-time buyers every step of the way is something we take great pride in.

Thank you for the recommendation, and congratulations on your first home.

Rated 5 out of 5 stars

Thank you!

Danny has helped us through our mortgage and life insurance needs for the past 15 years and I can honestly say he has done everything to make each process easy to understand and follow through guiding us each step of the way.

He always goes above and beyond to ensure the advise he gives is right for our situation and that equally we understand all that the process entails and is willing to answer and ‘silly’ questions with professionalism and patience!
Thank you for all you have done Danny and no doubt we will continue to call on you for any further financial matters.

4 September 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Great to hear Danny has been of assistance

Rated 5 out of 5 stars

Danny is the best around

Danny was recommended to us through a neighbour. He was very easy to contact, responded quickly, and did everything he could to help.

We will definitely be using Danny again, and wouldn’t hesitate to recommend him

4 September 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Pleased Danny could help, feel free to recommend him to others

Rated 5 out of 5 stars

Really listened to what was wanted

Really listened to what was wanted. Great service. Did not feel rushed or pushed. Will definitely use this company again without any doubt

15 August 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thanks for the Review. Glad we could help and hope we can help again in the future

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look