Bolsover Street 5, W1W London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.

Company replied

Rated 5 out of 5 stars

Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.

Company replied

Rated 5 out of 5 stars

What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.

Company replied

Rated 5 out of 5 stars

I have been using UpperKey for more than 4 years to manage my appartment in Fitzrovia in London. They have been great, especially dealing with a leak and a lock issues while i was out of the country.... See more

Company replied


Company details

  1. Property Management Company
  2. Real Estate Rental Agency
  3. Vacation Rental

Written by the company

UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Edinburgh, Miami, Zurich, Geneva, Rome, Luxembourg, Dubai and the French Riviera ( Nice, Cannes, Saint-Tropez, Saint-Maxime, Juan-les-Pins, Saint-Raphaël, Avignon, Aix-en-Provence, Cap d'Agde). Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There’s something reassuring about…

There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.

10 April 2026
Unprompted review
UpperKey - London logo

Reply from UpperKey - London

Thank you. That peace of mind is exactly what we want our owners to feel, so it means a lot to read this.

Rated 5 out of 5 stars

Before signing with Upperkey

Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.

4 March 2026
Unprompted review
UpperKey - London logo

Reply from UpperKey - London

Thank you. Going from constant stress to barely thinking about your property is exactly the shift we hope to deliver, so it's good to hear it's landed that way.

Rated 5 out of 5 stars

What stood out to me most was their…

What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.

2 April 2026
Unprompted review
UpperKey - London logo

Reply from UpperKey - London

Thank you. Transparency from day one shouldn't be the exception, but we know it often is in this industry, so it means a lot to hear it stood out to you.

Rated 5 out of 5 stars

I've been working with UpperKey for…

I've been working with UpperKey for about a year now and the whole experience has been fantastic. I really appreciate how quickly they respond to any questions. Everyone I’ve dealt with has been polite, professional, and well-organized.

23 November 2025
Unprompted review
UpperKey - London logo

Reply from UpperKey - London

Thank you. A year in and still feeling well looked after is exactly the kind of feedback we hope for. The team will appreciate reading this.

Rated 5 out of 5 stars

Super easy to work with

Super easy to work with, trustworthy, and efficient. They manage my Airbnb like it’s their own. Highly recommend UpperKey.

14 November 2025
Unprompted review
UpperKey - London logo

Reply from UpperKey - London

Thank you. Managing each property as if it were our own is the standard we hold ourselves to, and we appreciate the recommendation.

Rated 5 out of 5 stars

It’s a relief not having to worry about…

It’s a relief not having to worry about tenants, maintenance, or payments. Upperkey has taken that responsibility entirely, and they do it well.

8 May 2025
UpperKey - London logo

Reply from UpperKey - London

Thank you for your feedback. We're glad to hear that we've been able to take the pressure off and manage everything smoothly. Providing a hassle-free experience is exactly what we aim to deliver.

Rated 5 out of 5 stars

Recommend

Reliable and professional service

26 November 2024
UpperKey - London logo

Reply from UpperKey - London

Thank you for your kind words. We’re glad to hear you find our service reliable and professional.

Rated 5 out of 5 stars

Partnering with UpperKey was the best…

Partnering with UpperKey was the best decision I made for my property. They’ve been incredibly easy to work with, and I finally have peace of mind knowing everything is in good hands.

26 November 2024
UpperKey - London logo

Reply from UpperKey - London

Thank you for your kind words. We're delighted to hear that partnering with us has brought you peace of mind and a positive experience.

Rated 5 out of 5 stars

UpperKey took over my flat and made the…

UpperKey took over my flat and made the whole process simple and transparent. I no longer worry about bookings or maintenance, and they’ve delivered everything they promised. A trustworthy company

26 November 2024
UpperKey - London logo

Reply from UpperKey - London

Thank you for your feedback. We’re glad to hear the process was simple and transparent, and that our services have met your expectations. Your trust means a lot to us.

Rated 5 out of 5 stars

Happy appartment owner

I have been using UpperKey for more than 4 years to manage my appartment in Fitzrovia in London. They have been great, especially dealing with a leak and a lock issues while i was out of the country. They took care of everything from their work and would recommend them to anyone looking for good property management.

14 May 2024
Unprompted review
UpperKey - London logo

Reply from UpperKey - London

Thank you for your review and for trusting UpperKey for over four years to manage your property in Fitzrovia. We're pleased to hear that our team was able to handle the leak and lock issues smoothly, especially while you were away. We appreciate your recommendation and look forward to continuing to manage your property efficiently.

Show reviews in all languages. (11 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look