It appears the customer service department at The Rake has been abandoned! I sent them an email on February 13 because they sent me a duplicate copy of Issue #103. A month, month, later Fareha respons... See more
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See what reviewers are saying
I was sent an email on March 5th to say issue 104 had been dispatched. 13th March l emailed saying l had not received it. 16th March l received a reply stating they had asked for a tracking numbe... See more
Stiffed so far. Subscribed to the digital edition and am unable to download it. No email, as promised, nothing. One response in 4 or 5 emails asking for the email I used. It's been over a week. H... See more
Omg, never has disappointed me yet!!! Absolutely beautiful, so yummy perfect place for a sunday dinner like you make at home 😍 just love the fact that every is cooked perfectly and fresh vegetables,... See more
Company details
Written by the company
Founded in 2008, The Rake is the world’s preeminent publication dedicated to the education and empowerment of style. Recapturing the codes of classic men’s elegance, The Rake is inspired by icons such as Cary Grant, Gianni Agnelli, Sean Connery and their contemporary counterparts. It provides incisive, in-depth commentary on menswear and the many other elements of gentlemanly living, from manners and ethics to art and design, travel, the intellectual and the philosophical, homes, modes of transport, entertainment, food and drink. As an extension of the magazine, TheRake.com is a pioneering luxury e-commerce platform, offering an expertly curated offering of tailoring, shirts, accessories, footwear, luggage and watches, as well as exclusive collaborations with the most brilliant artisans and brands in the world. The shopping experience is enriched by our editorial approach, allowing our customers to read illuminating stories about the design and influences behind each product. The Rake is the modern voice of classic elegance.
Contact info
Studio C03, Park Hall Business Centre, 40 Martell Road, Dulwich, SE21 8EN, London, United Kingdom
- shop@therakemagazine.com
- therake.com
3.1
Average
302 reviews
Hasn’t replied to negative reviews
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Great Service
First class customer service by Freya when resolving a delivery issue with my subscription
15 December 2022
Unprompted review
Reply from The Rake
Hi Andrew,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
I’ve been contacting The Rake for the…
I’ve been contacting The Rake for the last three months about the disappearance of the print magazine. Their responses have been laughable. One excuse after another, but promise after promise that it will be back on the news stands soon. Hasn’t happened.
14 December 2022
Unprompted review
Reply from The Rake
Dear Sir/Madam,
We are sorry to hear that you have not had a positive experience on TheRake.com.
Please get in touch with us directly at shop@therakemagazine.com in order for us to assist you further.
We are more than happy to resolve your issue promptly.
Warmest regards,
The Rake
Let’s be clear here
Let’s be clear. The Rake online customer service is practically non-existent. My repeated attempts to establish tracking status for an order failed since the online customer service failed to reply to my repeated inquiries. Freya, however, finally got back to me and was very responsive, courteous, professional and helped turn things around. Thank you Freya for salvaging what was a terribly poor customer experience to begin with, which I would rate zero, but Freya five stars. Businesses only do well because of employees like Freya.
28 November 2022
Unprompted review
Reply from The Rake
Hi Sri,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Online store
I have not ordered in recent times but, when I last ordered, I did so quite frequently and service and products were brilliant. Faultless. I'm saddened though to see that The Rake has barely any stock of clothing, shoes or accessories online at the moment and the category selections yield no results, whereas the search function does. Eg. If I choose "ties" from the accessories page, no results show but, if I search "ties" one or two come up. Is the online store closing, awaiting new stock, etc? Would be very sad if the former.
12 December 2022
Unprompted review
Reply from The Rake
Dear Mr Jones,
Thank you so much for the such positive feedback. We really appreciate it. I would love you reach out directly to you to address your queries. Please contact us at shop@therakemagazine.com so I can answer these.
Warmest regards,
The Rake
Customer service did a great job…
Customer service did a great job assisting me with a return for an item which did not fit. Would definitely feel comfortable ordering from The Rake again, even from outside the UK. Thanks again!
5 December 2022
Unprompted review
Reply from The Rake
Hi Bruce,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Mia gave a quick and satisfactory…
Mia gave a quick and satisfactory response to my query and resolved the issue straight away.
1 December 2022
Unprompted review
Reply from The Rake
Hi Danny,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
The excellent response to all my…
The excellent response to all my inquieres and always given importances to what I was requesting or sending as information. And also the final conclusion with excellent outcome
2 November 2022
Unprompted review
Reply from The Rake
Hi Miguel,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Five star customer service for my latest purchase
After having a few disappointing experiences with TheRake I have to say that they made up for it. After paying full price for an item by mistake they kindly and promptly refunded me the difference without any questions. They also provided me with regular and accurate information about the items I purchased. I am not sure if they will trade with clothes online again but if they do and offer this kind of service on every order I am back shopping with them again.
12 November 2022
Unprompted review
Reply from The Rake
Hi Alex,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
We have temporarily reduced our e-commerce offering, as we prepare to bring you an improved luxury retail experience.
We look forward to sharing our new e-commerce platform with you in the coming weeks.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Very good experience
Very good experience ! Freya from their customer service was most useful and helped me purchase shoes that were no longer on their website.
14 November 2022
Unprompted review
Reply from The Rake
Dear Wren,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com.
We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
Amazing service
22 November 2022
Unprompted review
Reply from The Rake
Dear Patrick,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com. We are always at your disposal should you have any queries.
The Rake Customer Care
The Rake is Excellence
The Rake personifies their magazine's values of elegance and sophistication. Their team is very quick to offer any further assistance and their website offers excellent product selection that is shipped in a timely manner.
12 November 2022
Unprompted review
Reply from The Rake
Hi Colin,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Good job, good stuff.
Would be better to have Chinese version magazine.
12 November 2022
Unprompted review
Reply from The Rake
Dear Vincent,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com.
We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
Great communication and reactivity
Great communication and reactivity. I forgot to active a discount code of 30% and customer service refunded the difference right away.
More over, they offered me an item to thank me for my order. What can I ask more?
just perfect.
21 November 2022
Unprompted review
Reply from The Rake
Hi Alex,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Fast shipping and great customer service
18 November 2022
Unprompted review
Reply from The Rake
Thank you so much for your lovely message.
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com.
We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
Reply from The Rake
Hi John,
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Great customer service representative…
Great customer service representative Freya who aided me with my initial wrong order
18 November 2022
Unprompted review
Reply from The Rake
Hi Daniel,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Warmest regards,
The Rake
Great service and support from the…
Great service and support from the team. Mia in particular was really helpful.
16 November 2022
Unprompted review
Reply from The Rake
Hi Stuart,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Very happy with the service I received…
Very happy with the service I received when I had a serious website query. Mia and Freya were very responsive and helpful, and I will continue shopping with The Rake in the future.
5 November 2022
Unprompted review
Reply from The Rake
Hi Simon,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Reply from The Rake
Dear Romie,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com. We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
The Rake customer support looked into a question about my magazine subscription
The Rake customer support looked into my issue and wrote me a thorough individualized response. They were understanding and friendly.
1 November 2022
Unprompted review
Reply from The Rake
Dear Brett,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com. We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
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