Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply befor... See more
Company replied
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Company replied
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
Asks customers to review
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Very poor service.
Very poor service.
The first package I received was damaged, and although I was supposed to receive two products, one was missing. I took photos immediately on the day it arrived and emailed customer service, but nobody ever responded. I repeatedly contacted them, not only about the missing product but also because I was trying to cancel my subscription. Every time I tried, the website kept redirecting me from the UK site to the US site, making it impossible to manage my account.
The subscription model is extremely aggressive. There is no straightforward way to cancel it. My dog didn’t like the product, so I tried contacting customer service several times by email to discuss cancelling, but again, I received no response.
The following month, they took another payment and sent another order. This time I received both products, but as I had already explained, my dog would not eat them. I contacted them again, asking them to stop the subscription, but they ignored me.
Then they attempted to take payment for a third time. I tried everything I could think of—using my computer, iPad, and different browsers—but there was simply no way to cancel the subscription. I have never experienced anything like this with any other company.
In the end, I had to empty the bank account linked to the subscription because every time money was deposited, they immediately attempted to take another payment. I eventually had to contact my bank and block this company from taking any further payments.
I will need my hard earned monies back!
This has been an incredibly frustrating experience.it took me 3!!!! months to be able to stop them charging me! The lack of customer support and the difficulty of cancelling the subscription are completely unacceptable. I would not recommend this company. Daylight robbery !!!
22 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
PetLabCo A+ product and service
PetLabCo. product has been effective and easy to administer. I put my monthly order on hold recently and it was sent out anyway and I was charged. I emailed them about the mistake. PetLabCo. immediately reimbursed me and told me to keep the product. It was very easy to deal with their customer service support team. A+ company in my book.
29 June 2026
Reply from PetLabCo.
Hi Leslie,
We are so pleased to hear that our product has been a changer for your pet! We also appreciate you sharing your positive experience with our customer service team. We always strive to make things right for our valued customers.
Kind regards,
PetLabCo.®
I want no more contact with you
I want no more contact with you. You solicit me every day. Stop it! I will never buy your product again.
16 July 2026
Reply from PetLabCo.
Hi Amanda,
We're sorry to hear this has been your experience. Please know that we have taken care of this for you. You'll no longer receive marketing emails from us.
If you ever need assistance, our team would be more than happy to help.
You can contact our Customer Service Team here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
Kind regards,
PetLabCo.®
No issue but when I did they took care…
No issue but when I did they took care of it fast!!! I'm definitely a customer for life!!!
Thank you
Petlab co. Thank you ❤️❤️
10 July 2026
Reply from PetLabCo.
Hi Lisa,
We are so happy to hear that we could resolve your issue quickly and efficiently! We truly appreciate your loyalty and kind words. Thank you for being a valued part of our community.
Warm regards,
PetLabCo.®
He teeth even aftr daily use
He lost most of he teeth even after daily use since I first purchased you product( whenever you set it to me ) don’t know the date. I wound like cancer my prescription.
18 June 2026
Reply from PetLabCo.
Hi Carter,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
His teeth look better than those of other dogs his age
Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company replied that I should not exceed the recommended dose and that it takes months to achieve desired results. My dog has been a steady customer for much more than a few months.
15 July 2026
Reply from PetLabCo.
Hi Cynthia,
Thank you so much for sharing your experience. We are happy to hear you are seeing the benefits for your 11-year old dog.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. Please do not provide more than the recommended daily dose.
Regards,
PetLabCo.®
Cancel!!!!!
25 June 2026
Reply from PetLabCo.
Hi there,
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Linda,
We are so happy to hear you are seeing the benefits with our Probiotic Chews. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
I’ve cancelled my subscription and they…
I’ve cancelled my subscription and they still carried on to take money! Do not recommend scammers!
16 July 2026
Unprompted review
Reply from PetLabCo.
Hi Connor,
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
I have a 5 lb Chihuahua don't know how…
I have a 5 lb Chihuahua don't know how much to give him no way to contact anybody I'm breaking it in half and I don't know whether that's good enough or not so they should have somebody we could talk to thank you
14 July 2026
Unprompted review
Reply from PetLabCo.
Hi Kathy,
We are sorry to hear you have had this experience. You can find the Directions for Use both on the product label and on our website: https://thepetlabco.com/
You can contact our Customer Service Team here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
If you can please share your order number so we may locate your account we would be happy to assist you further.
Best regards,
PetLabCo.®
A shipment never made it to me - issue resolved
A shipment never made it to me. The tracking indicated that the product shipped but was not delivered. PetLab Co customer service was very quick in responding and resolving my problem. Thank you!
8 July 2026
Reply from PetLabCo.
Hi Julie,
Thank you so much for sharing your experience. While we are sorry to hear your original shipment did not make it to you, we are so happy to hear our team was able to assist you quickly and efficiently. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Sheila,
We are so happy to hear you are seeing the benefits for your Boston. Thank you so much for sharing your experience.
Regards,
PetLabCo.®
Offer a discounted offer to new and existing clients
I've been giving my girls the dental powder for quite a while I'm on the auto subscription plan very recently I got an email of a special you were offering I decided to put an order in and received it last week Yesterday I got a notice that my auto refill had been shipped When offering to new clients, it would be great if an discount offer was given to subscription clients
11 July 2026
Reply from PetLabCo.
Hi Judi,
We appreciate your feedback. We value all of our customers and want to make sure we're giving everyone the best deal possible, which is why we offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month).
Regards,
PetLabCo.®
fresher breath for your dog
The drops to put in the dogs' water really makes their breath fresh!
1 July 2026
Reply from PetLabCo.
Hi Ru,
Thank you so much for the wonderful feedback. We are so happy to hear the Dental Formula is making a difference for your dogs' breath. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
My dog is doing better with allergies…
My dog is doing better with allergies and stomach problems. Very happy with it.
25 August 2025
Reply from PetLabCo.
Hi Carrie,
We are so happy to hear you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The product works
So far the products seem to do exactly what they're advertised to do. We use the dental sticks and the dental powder. My 40 pound Queensland healer had the worst breath you could imagine and it's gotten remarkably better. Her mouth used to smell like a fish tank. It's not fresh breath yet but it's improving.
6 November 2025
Reply from PetLabCo.
Hi Gater,
Thank you so much for taking the time to share your experience. We are thrilled your Queensland Heeler's breath has gotten better. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Very helpful with finding a pbad breath roduct…
Very helpful with finding a product that hopefully will help with my dogs bad breath
12 July 2026
Unprompted review
Reply from PetLabCo.
Hi Julie,
Thank you so much for your wonderful feedback. Please be sure to keep us updated on your dog's progress. We want to hear all about it. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Small improvement …
I think the tooth powder has made some difference, but it certainly has not been a wowfactor and I was a little bit disappointed in that
12 July 2026
Reply from PetLabCo.
Hi Carla,
Thank you so much for sharing your experience. We're sorry to hear you have not seen the results you were hoping for.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Ease of process
5 July 2026
Reply from PetLabCo.
Hi Lisa, we appreciate you taking the time to leave this great feedback. We're glad to hear things are going smoothly, we'd love to hear more updates. Please feel free to reach out with any updates, questions or concerns. We're here and happy to help!
Best regards,
PetLabCo.®
The product worked great
12 July 2026
Reply from PetLabCo.
Hi there, we are so happy to hear that our product worked well for your pup! We appreciate you taking the time to share your positive experience. Please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
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