PetLabCo.  Reviews 

14,617
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,579 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting that their dogs thoroughly enjoy the taste and experience wonderful health benefits like better digestion, fresher breath, and improved mobility. People frequently mention that the ordering process is straightforward and that their packages usually arrive in a timely manner. However, some reviewers were not happy with the subscription system, mentioning that automated shipments arrive way too frequently and pile up unneeded packages at home. A few other people also felt that the delivery service was quite unreliable, noting frustrating instances where packages were lost, delayed, or misdelivered entirely.

What people talk about most

Product

People report ambiguous experiences with product efficacy and quality. Many consumers praise the supplements... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While some consumers report quick shipping, timely... See more

Quality

Users describe positive interactions with quality, noting that the products are made with good quality... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while some find the system easy and... See more

Subscription

Customers had negative experiences with the subscription, consistently highlighting the frustration of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more

Company replied

Rated 4 out of 5 stars

I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more

Company replied

Rated 4 out of 5 stars

The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more

Company replied

Rated 4 out of 5 stars

I've been trying to cancel my subscription with you guys for months I can't get into the website it won't let me verify my account you don't have a 1-800 number you don't have an open chat line You'v... See more

Company replied


Company details

  1. Pet Store

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15K reviews

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Asks customers to review

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3.9

All reviews

(14,617)

2,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great products

Great products, love the subscription options. Sometimes I think they don’t allow enough time to respond to skip or delay orders.

23 August 2026
Rated 5 out of 5 stars

I love the Probiotics

I love the Probiotics. I have only used it for a month but it seems to be helping. It also seemed to help his gut. I was advised to switch to the Immune Probiotics. I have only been using them a few days but they don't seem to be as beneficial. I noticed him biting his feet again and having mushy bowel movements.

22 August 2026
Rated 5 out of 5 stars

Product is great at the beginning but will help the advanced.

My mini schnauzer Zoey has had terrible experiences with Vets concerning her teeth. She received a dental cleaning at age 5 and they script her teeth so bad that two years later she had four rotted teeth and 13 loose. The vet had to remove 17 teeth at the same tine. She cried for 48 hours from the pain. I found Petlabs dental powder and began her on it to try to help with some of the problems with her teeth, but her situation is pretty drastic. And the results were okay but the damage was done. But i continue to use it with my new rescue mini wolf hound schnauzer mix and he has beautiful white teeth. I will never have to have him get his teeth, scaled or endure the pain that poor Zoe had to endure. This product is a miracle to start your dog with and continue working with it.

27 August 2026
Rated 5 out of 5 stars

Good service

Good service. My four chihuahuas teeth are looking better. Their breath has gotten better too.

21 August 2026

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