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We were told that the game turnaround times would be 12-24 hours. Constantly having to reach out to their customer support to get updates on unprocessed games. Also, the accuracy is of stats is pretty poor.
Decent product when it works. Constant issues including;
-incorrect tagging has become more and more common in recent months
-definitely not the 24-48 hour turnaround time that they promised us
-0 onboarding and guidance on how to maximize the platform
-Poor customer support- lack of response and timeliness to fix issues
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