Purchased the scott low top trainers in the flannels store at the end of January. Really liked them on the shelf and thought at £100 I was getting a decent pair of quality trainers. I'd not come acr... See more
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Wish I’d read the reviews before purchasing! No fabric label in the jacket, against Trading Standards, Customer Services could not tell me what the fabric is, real fur? Down? Nylon? No idea how... See more
Thought I was getting a good coat for winter! Worn 3 times and been in touch with customer service as quality is questionable! Hole appeared in arm! Return for inspection even though all photos proof... See more
Can’t fault the service and shipping and customer service. But jacket was delivered by UPS at 09.39am tried on didn’t fit was way too big. Quality is insane on these jackets tbf, the material is prope... See more
Company details
Written by the company
A FUSION OF STATEMENT OUTERWEAR WITH A LUXURY STREET AESTHETIC. Instagram- @arcticarmy
Contact info
United Kingdom
- customerservice@arcticarmy.co.uk
- thearcticarmy.com
2.4
Poor
452 reviews
Hasn’t replied to negative reviews
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Great service and amazing quality.
Great service kept up to date with shipping super fast next day delivery and amazing quality coat. Super impressed with this and have already bought a second one.
11 May 2021
black bomber furry
Bought a black bomber, if was delivered promptly and I was delighted with my coat. It’s perfect for wearing out in the cold, I was so happy with it my partner bought one in green a week later.
7 May 2021
First class service from this company…
First class service from this company and I love my jacket pure quality 11/10
6 May 2021
Excellent service
5 May 2021
Amazing Coat - lots of great comments about it!
I love this coat - luxurious and a real statement piece. It joins my Arctic A coat collection
5 May 2021
Great products
Great products. Super quick delivery. Would have been 5 stars but I wanted to add something to the order so called the number and left a voice message but no on came back to me??
5 May 2021
Absolutely love my coat!
Absolutely love my coat!! Amazing service as always. They have the most perfect personal touches with there cards. I will 100% order again. I would not get a coat from anywhere else now.
4 May 2021
Fabulous coat medium size fits woman’s…
Fabulous coat medium size fits woman’s size 8-10 it’s a heavy coat to carry but super warm for winter came in a fabulous box.
3 May 2021
Second jacket I bought from them this…
Second jacket I bought from them this season ( i got the deer print with fur and the orange with fur) they both look amazinnggg!!!!! Everywhere i go, all eyes on me 😈
3 May 2021
next day delivery
next day delivery, good product and very happy with it. not much else to say
27 April 2021
Such a beautifully constructed jacket
Such a beautifully constructed jacket! Incredibly well made, a great fit following the guidelines of the size chart! I ordered this jacket and it was at my door unbelievably quick. So happy with it I’m thinking of buying another in a different color.
23 April 2021
Brilliant jackets
Brilliant jackets, ordered 2, one for my and one for my sister. One was tight from the bottom so had to return and get one size bigger. I emailed and they advised what I needed to do and the replacement arrived very quickly. Would have given 5 stars if they had put the measurements of the bottom of the longer jacket - ordered for sisters birthday so it was late due to the return. Overall great product and great customer service.
20 April 2021
Customer service very bad
16 April 2021
Reply from ARCTIC ARMY
Hi,
Thank you for your review.
As the item was returned and store credit was selected, the return has already been processed. Unfortunately, store credit is not transferable or redeemable for cash. I apologise for any inconvinence or disappointment caused.
Wow what a jacket what a quality 🙏🙏🙏
16 April 2021
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