The Hearing Care Partnership Reviews 

1,921
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and comprehensive hearing tests that successfully make visitors feel completely at ease during every single appointment. Consumers also deeply appreciate the clear explanations provided by professionals and the highly effective products that genuinely improve their daily hearing abilities and overall quality of life. Some reviewers were not happy with occasional service inconsistencies, noting bothersome background noise during clinical tests or experiencing unexpected sales pressure regarding potential upgrades to new devices. People also mentioned concerns about unfulfilled service promises and instances where expected follow-up appointments did not happen as smoothly as anticipated.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, knowledge, and friendly... See more

Service

Clients share positive opinions on service, highlighting thorough hearing tests and professional wax removal.... See more

Product

Users describe positive interactions with product, consistently highlighting how well the hearing aids work.... See more

User experience

Consumers find user experience to be positive, highlighting professional and gentle care throughout... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful guidance and patient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Faisal was very knowledgeable and explained every part of the hearing test so we could understand what was being tested and how. He went through the results thoroughly and "next steps" choices. My hus... See more

Company replied

Rated 5 out of 5 stars

Maufeed Hussain at thcp in Taylor Biddle in Compton is a very friendly and knowledgeable audiologist. Upon meeting him for the first appointment, I felt comfortable and at ease with his approach... See more

Company replied

Rated 5 out of 5 stars

Great service - and well worth the relatively small charge. After decades of not cleaning my ears out and many years of swimming in seas and rivers, my ears were so badly-blocked with wax and trapped... See more

Company replied

Rated 5 out of 5 stars

Very thorough check (and wax removal) with no hard sell which I appreciated (I already have NHS hearing aids). I have previously had checks at other places including Lanncaster Royal Infirmary and th... See more

Company replied


Company details

  1. Hearing Aid Store
  2. Audiologist

Written by the company

The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,921)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really interesting hearing test

Really interesting hearing test. Explained fully and all questions answered to help with decision making. Made to feel comfortable immediately with a friendly professional who took time and care to understand my situation.
Not pushy at all as I was dreading that but just informative and knowledgeable.
Great experience.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great hearing test

Great hearing test. Indepth knowledge regarding hearing difficult. Good advice as to possible ways forward.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough check (and wax removal)…

Very thorough check (and wax removal) with no hard sell which I appreciated (I already have NHS hearing aids).
I have previously had checks at other places including Lanncaster Royal Infirmary and the service of Lee Gascoyne at Garstang was by far the best.

24 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear you had such a positive experience with Lee at Garstang! It's great to know you found the check thorough and appreciated the approach. Lee and the team will be delighted to hear your feedback. Thank you for sharing!

Rated 5 out of 5 stars

I saw James Burt (Audiologist) at Dyer…

I saw James Burt (Audiologist) at Dyer and Scott Optician, Whiteladies Rd, Bristol. Excellent care. Clear explanations given and very happy with the result.

26 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

Thank you for sharing your positive experience with James! We're thrilled to hear that you received excellent care and clear explanations. James and the team will be delighted to hear your feedback. If you ever need anything else, feel free to get in touch.

Rated 5 out of 5 stars

The audiologist is friendly

The audiologist is friendly, professional and meticulous in explaining every steps and the relevant results and implications. There has no hard selling nor long face to any of my hesitation. I strongly recommend this hearing check to everyone.

25 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience during your hearing check with us! We're glad you found the explanations helpful and didn't feel any pressure. Thanks for recommending us, we appreciate it!

Rated 5 out of 5 stars

Highly Recommended

Friendly, insightful and informative hearing test. Highly recommended.

19 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that you had a great experience during your hearing test! Thanks for recommending us, we really appreciate it! If you need anything else, just let us know.

Rated 5 out of 5 stars

This was a very thorough hearing…

This was a very thorough hearing examination and audio. Siobhan was very kind and most informative. Thank you.

20 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear you had such a positive experience with Siobhan during your hearing examination. Siobhan and the team will be delighted to hear your feedback. Thanks for taking the time to share your kind words!

Rated 5 out of 5 stars

Matt was very proffesional and…

Matt was very proffesional and knowledgable. I felt comfortable through the review and he addressed any issues there was and directed me through all the process. Would recommend him for any hearing needs.

19 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that Matt took such good care of you during your visit! It's fantastic to know that you felt comfortable and well-informed throughout the process. Thank you for recommending him for any hearing needs you may have. If you need anything else, just let us know!

Rated 5 out of 5 stars

Hearing Test at thcp in Taylor Biddle Opticians Compton.

Maufeed Hussain at thcp in Taylor Biddle in Compton is a very friendly and knowledgeable audiologist.
Upon meeting him for the first appointment, I felt comfortable and at ease with his approach to my hearing test.
He explained everything in detail with nothing to much trouble for him.
The hearing test was thorough with the result fully explained in detail.
The follow up for the fitting of the aids was easy and well detailed.
I would recommend him to anyone needing a hearing test.

29 July 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with Maufeed at The Hearing Care Partnership! It's fantastic that you felt comfortable and well-informed throughout your hearing test appointment. Maufeed and the team will be delighted to hear your feedback. Thanks for recommending him – we appreciate it!

Rated 5 out of 5 stars

Excellent service

The service was very friendly efficient and professional

18 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that you found our service very friendly, efficient, and professional. Our team always aims to provide the best care possible to our patients. Thanks for sharing your positive experience!

Rated 1 out of 5 stars

Three times running my son and I have…

Three times running my son and I have had hearing tests cancelled by the hearing care partnership less than 24 hours before our appointment time. We have been waiting momths for the appointmemts only to twice have them cancelled with no explanation given.

18 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're sorry to hear that you've had hearing tests cancelled with us. We'd like to understand what happened and see how we can help resolve the issue. Please could you contact our Patient Support team at patientsupport@thcp.co.uk with some more information? We'll be happy to look into this for you.

Rated 5 out of 5 stars

Matt at THCP West Heath

I visited Matt Frost at THCP West Heath and it was an excellent first time with an audiologist for me, he was very informative and helpful in figuring out the issue with my right ear

14 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with Matt Frost at The Hearing Care Partnership! It's fantastic to know that he was informative and helpful during your visit. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

Pretty nice

Pretty nice experience, Erin laughed at my stupid jokes but it was more of a polite laugh but I'll still take it because I'm kinda vain and self absorbed.

15 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear you had a nice experience with Erin during your visit to The Hearing Care Partnership! If there's anything else we can do for you, just let us know!

Rated 5 out of 5 stars

Excellent staff

I visited Ellis Bass Optometrists on Barkingside High Street today for a hearing test with The Hearing Care Partnership, and I cannot recommend them highly enough. From the moment I walked in, the local practice environment felt welcoming, modern, and exceptionally clean.My audiologist, Khadija Begum, was incredibly professional, polite, and attentive. She took the time to conduct a thorough, comprehensive hearing assessment without making me feel rushed at all. Every stage of the examination was explained clearly, and Khadija provided insightful, detailed breakdowns of my results and options. It is rare to find a clinician who combines top-tier expertise with such a warm, patient-focused approach. If you are looking for outstanding, trustworthy hearing care in Barkingside, this is absolutely the place to go to .There was no pressure selling either .

14 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with Khadija! We're delighted that you found the practice welcoming and clean, and that Khadija provided a thorough and attentive service during your hearing test. Thank you for recommending The Hearing Care Partnership.

Rated 5 out of 5 stars

I went in nearly deaf and left with…

I went in nearly deaf and left with full hearing .very professional and great communication everything explained clearly. would highly recommend

13 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience at The Hearing Care Partnership! It's wonderful to know we could help restore your hearing. Our team always aims to provide clear communication and professional care. Thanks for recommending us!

Rated 5 out of 5 stars

Excellent Ear Wax Removal Service

Rebecca was extremely friendly and professional, making me feel at ease and explaining every procedure along the way. I felt very relaxed and my ear wax removal was achieved within minutes and was very successful. I would highly recommend Rebecca. Thank you for looking after me.

13 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that Rebecca provided such excellent care during your visit for ear wax removal. It's fantastic to know that you felt at ease and that the procedure was successful. Rebecca will be delighted to receive your kind words. Thanks for recommending us!

Rated 5 out of 5 stars

Faisal was totally informative and…

Faisal was totally informative and professional as well as a really assuring voice. I now have my single aid following wax removal and thorough testing. Aid working perfectly with no need to adjust in any way. Thank you.

6 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

Thank you for taking the time to share your experience with us! Faisal and the team are thrilled to hear about the positive impact they've had on your hearing aid journey. It's great to know that everything is working perfectly for you now. If you ever need further assistance, just let us know. We're here to help!

Rated 5 out of 5 stars

Excellent service.

Emma Haouche was very thorough and efficient. She explained things very well.

7 August 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that Emma was so thorough and efficient during your visit. It's fantastic to know that she explained everything clearly for you. Thanks for sharing your positive experience!

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