TFL Visitor Centres Reviews 1,732

Stop using pcn for no reason to fill your budged !

Why does the tfl journey planner not relate to the actual transport times. I have to leave 20min before their stated times to actually arrive on time. Leave out the times and just show the route and let us figure out the time.

It is a very frustrating experience. I called four times for my refund . Their colleague told me on the phone that they will send me an email to confirm the amount £79 but after the phone I got no email . I called again another colleague said they cannot send email but he asked me the email again in the first place. After four calls and endless waiting time on the phone I still cannot get my refund.

TFL charged me £70 pounds for my daily commune to work for 3 days. It is ridiculous and the system makes it extremely difficult to ask for the refund.

Different colleagues told different things each time. The first one insisted that I need to get two cards ( I won’t take credit card with me in daily life ) details otherwise they cannot refund me though I have already provided the details for the card for which I was deducted 29 pounds for mistake.

The second colleague said I need to pay additional 34 pounds before they can refund me though this time I have two cards with me.

The third colleague ( waiting for 15 min on the phone before someone picked up the phone) told me finally that they owe me a refund of £79 pounds and he issued the refund but it takes about 3-5 working days for the money to reach my account, I said it is ok but can you send me an email to confirm. He said he cannot do it while on the phone but he will send it later .

After a few hours I didn’t get any email , the fourth colleague said they cannot send email to confirm this but in the very beginning he asked for my email address. When questioned why such inconsistency he said only manager can send email and said I will get an email by end of the day.

I still haven’t got any email confirmation about the refund .

It is time consuming and frustrating process.

It is my hard earned money. I never experienced this kind of service in public transportation in any part of the world this ridiculous.

My daily food allowance is about 8-9 pounds, they made me pay 70 pounds in 3 days and I have to plead them for my money.

I think TLF have a fundamental promatic system when it comes to refund . I checked online and found seven years ago this issue is already reported in an article … some people don’t have time to claim the refund …

I am also working full time and have no time to call again and again for this .

If I didn’t fight for the money overcharged, I believe they will just take whatever amount they can get out of people’s pocket.

Well worse than ever in 2025. More expensive and really bad service no time tables respected with no explanation or reason to be honest I don’t have the option to give 0 star but this is what they deserve I need to take half an hour’s extra to make sure I get at work on time the government should do something about this situation and stop the price increase and taxes and give us the right to have a decent transport system.

I had journey from Hayes and Harrington to Paddington 13th of January 2025.
I taped my Google wallet at Hayes and Harrington station it's allowed me to open the gate but on the ticket checker lady give fine she was very rude ,I was late at because of her I saw her my Google wallet validation still she give me penalty,when I tried exit at paddington station my Google wallet not worked, I saw to customer service agent my tap in Hayes and Harrington station they allowed me to go out and told me call customer service for refund Extra charges.
I called today to the customer service lady name is JUI she very helpful note my complain , complete my journey and refund my money.
But I would like to give complain about lady who refused me give her name was very very bad rude who give my penalty, because of her I was late at work and I did so many mistakes at my work place. Penalty ref:XR1099253
Complain number 21134691
I am kindly requesting to the authority please take action about this lady.
Thank you so much

The Bus service is really terrible!

Bus 31 at Bayham Street terminal station, 17:2/2025 1405

We waited at the terminus station for more than 20 minutes for this bus to start its engine! How come need to wait for such a long time for a normal bus route. While we could see the driver just resting on the bus…..

And more than that, we tried to make service improvement suggestions on TFL website, it does not allow us to do so and repeatedly saying there is a website error!

Utter Shite bus is never on time

I would not even give single star because the buses needs to wait atleast 1min i was right at the bus stop and the 183 to pinner was just not opening the bus this is the ridiculous London transport i have ever seen.

Every week, 1-2 mornings Bermondsey station is closed due to staff unavailability. You have to catch a bus outside a station and make your way to nearest station. People are late at work, students are late at school, but TFL doesn’t care. With all the money they making selling tickets and getting support from our taxes , they can’t employ workers who will come to work in time?? Bunch of fat cats who thinks that TFL is their private business and they can do whatever they want.

The delays, cancellations, excuses are constant. And we are expected to pay a premium for this third-world service. I’ve lived in a few countries and TFL is the most horrendous public transportation provider I have come across by a long margin. Nothing ever improves. Blatant corruption and extortion!

Horrible service with buying an Oyster at the station. TfL is woefully understaffed and its people don't understand how Oyster registration works — different people have told me to do it online, on phone, that it's done, that it's not done, that it'll take 3 working days, and (strangest of all) there are 2 type of registrations: on my account vs on the machine. And the latter is needed to link it to the railcard. Absolute mayhem.

Hello, I transited through London Bridge station on the 21st December and had £13.40 taken from my Visa card - when I used the loo, which is outside of the platform area. My daughter in law & grandson, who I greeted @ London Bridge, had £27 taken from their Visa account for also for using the loo.

My journey was a simple one from Staplehurst to London Bridge, to pick my grandson up & to take him back to Staplehurst for the Christmas holidays. Likewise my daughter in law's journey from Newcastle to London Bridge was a simple return journey for her.

Getting my money back from TFL has proved to be a nightmare of hours on the phone, being cut off & given the run around by apathetic TFL staff. It took 5 very lengthy phone calls & multiple reference's given to me before I got to speak to somebody who understood what was going @ London Bridge.

Thanks Evelyn you’re a star for sorting the problem out for me, my daughter in law now faces the same battle to get her £27 back from TFL.

There is a major problem @ London Bridge station, which requires you to tap out to use the loo & then tap back in again to continue your journey. There are no notices or displays to alert you of the process involved to do this or what you should do to access the loo, nor details on how you get your money back once you've had your credit card automatically debited & of course there are no TFL staff @ the ticket machines to assist you. I noticed the spurious TFL debit on my credit card the next day, not everyone checks their credit cards of course, so therefore TFL needs to get their act together & check to see how many people have lost money because of TFL incompetence.

I checked on Google's gemini Ai system & discovered that TFL are apparently aware of the problem but aren't alerting passengers for some reason or other?

2024 No maps on website, where is working tubes...
Just phones????? Why??

Worst even public transport. Tube and buses in rush hours are dramatically reduced. Noone care that people are crowded like sarides in can. This is London Public Transport called TFL in 2024. Most expensive public transport in Europe. Congratulations

I have visited Heston PCO Vehicle Inspection centre.
Corruption centre, they work as a team to make you pay money in a way or another. Last year, I’ve forgotten to print out the car insurance paper, one of the guys told me to meet him outside and told me in strange way to print the paper or I fall your car, so he send me to a guy he called on the phone to help me print the paper next door building and charged me £25. I had no choice so I have printed it. Today I had my same car inspection and taking into consideration what happened last year. So, I took all my papers and extra papers, so I don’t leave any room to any excuse to fall my car. They came to me with “ your car failed the test, have you wrapped your car” as my car is mat grey! I told them this is my car and came last year and has passed. They said “your car has some damages then!” They took 20 minutes more and came with failed. I told them why did make me wait more time if it has failed. They said this is because the test takes 20 minutes.

I am not interested with this job anymore as TFL staff are blackmailing us.

I will escalate this further and I ask all drivers please put your experience in review here and don’t be scared about losing your license as this will hurt you and disappointing you every time as it does for me.

From annoucement in station this morning the website should be working. Was trying to apply a refund situation in September (as cannot tap in station due to station's own ticket machine failure) but it was not successful, claiming my monthly allowance or my travel happened 8 weeks ago. Call customer services (waiting time 30mins+) and they said the server is still not fully fix, they cannot help to check the history, please try next week. Agree with most of the comments from others I can't imagine we can have this kind of service at 2024 with a company serving the public in a world famous city with the amount of money they are charging us and people working there keep asking for pay rise!

The oysters were lost, contacted tfl explain to customer service who who checked all the necessary details to confirm the correct person. Customer service gave me a reference and advised to get another oyster card call back and they will transfer the money from the frozen card. This was at Midday, this the third person we spoke to the useless idiot who picked up the call had not idea what he was talking about said hold on a moment he was checking something and put our call back in the call queue. It is now 15.39 and all the customer service staff I have since spoken to are not singing from the same hymn sheet and are telling me things which are incorrect. We now have to go on a bus ride to active the new oyster active before they will transfer the money. They can see the top-ups are as much as £60 a time and yet we are being sent on a wild goose chase. Utter rubbish customer service.

I'm extremely dissatisfied with the 461 bus service. Despite showing 'on-time' arrivals, buses frequently depart early, causing passengers to miss their rides. As paying customers relying on public transportation to get to work, this lack of professionalism and reliability is unacceptable. I urge the transport authorities to address this issue and provide a more efficient and trustworthy service.

One of the most ridiculous company ever. Despite their biweekly strikes they can't even provide the service.

In the last 8 weeks I have called 4 times about a refund yet do to their cyber security issue they can't help.

Im sorry but it's 2024. How the hell your company operates like this??? If you ask for help at the tube station they say to call the customer service line, but the customer service can't help because of their issue.

Is this a joke? Stop going on strike every week and maybe somebody should focus on this nonsense to be fixed.