Technogym Reviews 

I have to write another review after finally having finished dealing with this company. It was a terrible experience. They keep making you wait at least 3 months to receive parts that arrive in the same unusable condition of the original. You have to fight them to deliver the equipment you paid for and still you end up compromising on what "new condition" should mean. All for the fair price of a 2 bedroom apartment. 12 machines and I only received 2 that had everything aligned, paint intact and moving parts with smooth, quiet movement. Their "service" is useless. It's just some guy, who read their guidelines once. The online support should be titled online "ignore", all you get is a reply here under the review. After that, good luck trying to get in touch with them. It's a miracle they have avoided lawsuits so far. Or have they? I am sure there are better brands out there with at least some sense of responsibility.

Terrible service on a repair - nothing done according to stated timescales - raised a request a month ago and still not got it resolved - seems to be an incredibly slow system, where nothing can be advanced without the previous step- just can't believe changing a roller and a band around a pulley needs to take a month or more - still going. Made so many phone calls to try and resolve. If I'd have known I would have just scrapped it and bought one from somewhere else. Also crazy expensive for minor repair - over £750

Let me guess, the response will be:

"Hi ,

Thank you for taking the time to share your feedback. We take it very seriously and would like to learn more so we can help you resolve this issue.

We’ve sent you a message via Trustpilot, but please feel free to reach out to us directly at caring(at)technogym.com.

Thank you,
Technogym Caring Team"

I bought a Technogym MyRun less than four years ago for around £4,000. It’s only had light-to-moderate home use—I run up to 50km a week—but in that time it’s needed three engineer call-outs, a new motor and a new belt.

Today, during the latest engineer visit, I was told that the main control board—the brain of the treadmill—is now faulty. Technogym says it will send me another quote to fix it, but I’ve already spent a further £1,300 getting to this point. The treadmill is now basically scrap.

Technogym markets its products as “high-end luxury design objects” and says its “products speak for themselves.” I couldn’t agree more. This one certainly does.

The product quality is dreadful, the support is hopeless and the aftercare service is disgraceful. Never, ever buy a piece of Technogym equipment. You’ll be disappointed and out of pocket.

I’ll make sure I tell as many people as possible just how bad my experience has been.

Now it’s time to find a new treadmill from a decent company…

Really poor service. I paid my money upfront. After that I get told -“oh by the way, we deliver in 2 months time”. So they take my money but don’t deliver for 2 months because that don’t carry stock in australia, only after you order they ship it from Italy. In that case they should take a deposit and then ask you to pay when it arrives in the country. At a minimum they should be transparent with delivery timings. Plenty of contact with you, emails call etc but that’s just window dressing, the real deal is getting the product.
Pathetic business model, customer last set up, technogym first.
Paul

Super technician - very expert and courteous

Great service and would certainly recommend

We are really enjoying our Technogym equipment. The machines work really well. We love the Unica weights machine as it is so practical and convenient. We had a recent service just to check the maintenance of our equipment and the technician Livio was great – he was very efficient, knowledgeable and friendly.

Honestly, I can't tell you how much I hate Technogym. The fact that you have to log on to use the machines is so frustrating. I'm stuck because I don't have much choice of gyms near me but the gym I use is operated by the local council. It's clearly some sort of corruption going on as the equipment seems expensive and, if it were that good, you would see this equipment in more commercial gyms too...but you don't. It only seems to be council gyms that use it - highly suspicious.

For example, I have just changed my phone and I can no longer log in to the app. The forget password feature isn't working. So this means I can't use the machines at the gym without a lot of messing around. AND I NO INTENTION OF USING THE TECH FEATURES TO TRACK MY TRAINING!!! So, I get none of the upside and all of the downside. Let's be honest, unless you are training for a particular competition you don't need to track your training. Most gym-goers are casual trainers just trying to keep fit and have no benefit to this equipment.

Genuinely one of the worst gyms I've ever came across, had to pay 6 quid for a day pass and it felt like I had attended a fat friendly camp for people trying to lose weight. To which I have nothing against, I just mean that the equipment is ONLY for cardio, hardly any machines that can properly target muscle groups. And the machines that were in use? Were terrible 😭. A chest fly that only goes up to 65kg and it didn't even move properly, the thing was flying all over the place.
Would rather have spent 6 quid on a lucozade then this gym. Anytime fitness is way better if you are looking for a permanent gym. Technogym, sucks.

Had the most amazing service from Technogym. Bought a 2nd hand recumbent bike from their Johannesburg branch which was delivered to us in Durban. Quick service and such a helpful and knowledgeable delivery by Andreas. 5 star service all round

absolute bollllocksssssssssss

Can't get them to fix our stuff. Can't get them to send the right parts. They won't even process our money to send the items. They absolutely suck. We're going on 6 months with absolutely no luck. And the worst customer service I've ever experienced.

Equipment is great at my local gym in Runcorn but I used the app for a few weeks and it has logged me out and cannot log back in. I have requested a password change but never recieve the mail to change it. So disappointed

I am very happy with my ARTIS SYNCHRO ELLIPTICAL this piece of an equipment is phenomenal very stylish and state of the art and very well made equipment.My experience with the technicians and customer service was amazing from the start to the end. THANK YOU SO MUCH FOR YOUR AWESOME SERVICE!!

worst equipment dont even know what to say every machine is definition of dogshit

Very fast and precise

I was on the phone to Luis just a few minutes ago. As a new user of the technogym app i felt overwhelmed with all the information there is and I called to ask for support to make the most of the app for me and my partner.
Luis answered all my questions and even suggested some uses of the app that I didn't even know that we could have.
I would just like to express how helpful, kind and understanding Luis was going above and beyond to guarantee the best user experience for me and my girlfriend.
Jared.

I have nothing but great experience with the equipment. If you are looking for a top of the line elliptical this is the company. Awesome customer service and support. Worth every penny I strongly recommend this product!!

Terrible, I have had a treadmill for a few years. It is light use. Started making a knocking noise. Have a maintenance agreement and warranty. Four visits from a technician and it’s still not working properly

So I bought a high end treadmill for home use, (technogym myrun)! It worked very well until it didnt, didnt get anymore maby 400km on it and screen broke down! Customer service was a pain in the a$$ as it took forever to get a reply! Finally I got someone from technogym to take a look at it, he said a software update and calibration would do the trick, it didnt but it cost me 500€ for maby 20-30min of work! Then they said to me that I have to order a new screen which would cost me around 3000€ installed… I replied I didnt want it and gave some feedback to them etc etc, and they stopped answering!