The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
Company replied
Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
Company replied
Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great help
they communicated well and helped me to resolve my card issue. they took time to listen and now I have a new card on the way thanks to their help.
21 July 2025
Unprompted review
Reply from Tango
Dear Reanna,
Thank you so much for your kind words! We’re really glad to hear that our team was able to communicate clearly, take the time to listen, and help resolve your card issue. It’s great to know that a replacement is already on the way and that you felt supported throughout the process. We appreciate you sharing your experience and are always here if you need anything else!
Warm regards,
Josh R.
Tangocard.com
Tango has always been an easy service…
Tango has always been an easy service to use. Whether you are ordering 1 or 100 items, the website makes the process simple and people love the vast number of choices to use their gifts/rewards.
21 July 2025
Unprompted review
Reply from Tango
Dear Rodney,
Thank you for the wonderful review! We're so pleased to hear that you've consistently found Tango easy to use, whether you're placing a single order or managing a larger batch. It’s great to know that the simplicity of our platform and the wide selection of reward options have made a positive impact for you and your recipients. We truly appreciate your feedback and continued support!
Warm regards,
Josh R.
Tangocard.com
Frustration resolved.
I was frustrated with my inability to get a gift card from Virgin Pulse. Your representative was patient and completely resolved my problem.
23 July 2025
Unprompted review
Reply from Tango
Dear George,
Thank you so much for your kind review! We’re truly glad to hear that our representative was able to support you with patience and care, and that your issue with accessing a gift card through Virgin Pulse was fully resolved. We understand how frustrating those moments can be, and it means a lot to know our team could turn that experience around for you. If you ever need further assistance, we’re always here to help!
Warm regards,
Josh R.
Tangocard.com
Affordable option for a small business serving large customers
Really appreciated being able to bring an enterprise level feature to our small business. Seamlessly offering a Tango Reward as a thank you to our clients for providing us with thier feedback makes us look professional and polished.
21 July 2025
Reply from Tango
Hello,
Thank you so much for your thoughtful review! We're thrilled to hear that our platform has helped bring enterprise-level features to your small business in such a seamless way. It’s great to know that being able to offer Tango Rewards as a thank-you for client feedback is helping you present a professional and polished experience. We’re proud to support businesses of all sizes, and we truly appreciate you sharing how our service is making a difference!
Warm regards,
Josh R.
Tangocard.com
Highly Recommend❣️
What a refreshing experience! My representative was polite and kind and eager to assist. His patience and persistence in meeting my need left a lasting impression. Thank you, again!
19 July 2025
Unprompted review
Reply from Tango
Dear Mary,
Thank you for sharing such kind words! We're so glad to hear that your experience with us was refreshing and that our representative's politeness, kindness, patience, and persistence stood out. It means a lot to know that their support left a lasting impression—we’ll be sure to pass along your feedback. We truly appreciate you taking the time to let us know how we did!
Warm regards,
Josh R.
Tangocard.com
Issue Resolved Quickly
I was having an issue accessing my virtual gift card. Within 5 minutes the issue was resolved and I was able to use the gift card. My rep was so fast and efficient.
22 July 2025
Unprompted review
Reply from Tango
Dear Tee,
Thank you so much for the fantastic review! We're thrilled to hear that your issue accessing the virtual gift card was resolved so quickly and that our team member provided fast and efficient support. It's always our goal to deliver a smooth and helpful experience, and we're glad we could turn things around for you in just a few minutes. We truly appreciate you taking the time to share your experience with us!
Warm regards,
Josh R.
Tangocard.com
REAL, professional customer service
The fact that he listened to my concerns and was able to explain what the problem was so that I could understand it. The issue was resolved to my satisfaction. He was very professional and sympathetic.
21 July 2025
Unprompted review
Reply from Tango
Dear Ellen,
Thank you for the wonderful 5-star review! We're so glad to hear that your concerns were heard and addressed with professionalism and empathy. It’s great to know that our team member took the time to clearly explain the issue and ensured everything was resolved to your satisfaction. Providing clear, supportive, and thoughtful service is something we strive for every day—your feedback truly means a lot!
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Dear Deonn,
Thank you so much for the 5-star review! We're thrilled to hear that our team was able to resolve your issue quickly and efficiently. Providing fast and helpful support is always our goal, and it’s great to know we hit the mark for you. We truly appreciate you taking the time to share your experience with us!
Warm regards,
Josh R.
Tangocard.com
Seems like a racket
Tango cards expire after only a month. One must also go through a convoluted multi step process online to redeem them. They are not worth my time.
19 July 2025
Unprompted review
Reply from Tango
Dear Jade,
Thank you for sharing your feedback. We're sorry to hear about your concerns regarding the expiration timeframe and the redemption process for your Tango Card. We understand how frustrating this experience must have been, and we truly appreciate you bringing it to our attention. To better assist you, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional information. Once we receive your details, we’ll do our best to address your concerns and work toward a resolution.
Warm regards,
Josh R.
Tangocard.com
Great program!!
17 July 2025
Reply from Tango
Dear Chris,
Thank you so much for the 5-star review! We're thrilled to hear that you think our program is great—your positive feedback truly means a lot to our team. We're committed to continuing to deliver a rewarding experience, and it's always encouraging to know when our efforts resonate with our customers. Thanks again for being a part of the Tango Card community!
Warm regards,
Josh R.
Tangocard.com
Egift card
The email addressed my issue promptly. I will try and take care of the issue with the information I received from Tango.
9 July 2025
Unprompted review
Reply from Tango
Dear Brenda, thank you so much for your 5-star review! We’re glad to hear that our email response addressed your issue promptly and gave you the information you needed. It’s always our goal to make sure you have the support you need to resolve any concerns smoothly. Please don’t hesitate to reach out if you need any more help — we’re here for you!
Warm regards,
Josh R.
Tangocard.com
Great accountability
Although there was an issue on the part of the company technically. They owned up to it and then gave me a resolution that would solve what I was dealing with. Awesome and prompt response to my inquiry on the matter.
7 July 2025
Unprompted review
Reply from Tango
Dear Aja, thank you so much for taking the time to share your experience with us! We truly appreciate your kind words about how our team handled the situation and provided a prompt resolution. It means a lot to know that our efforts to take ownership and make things right helped you feel supported. If you ever need anything else, we’re always here to help!
Warm regards,
Josh R.
Tangocard.com
Customer Support
I had an issue with my redemption url. The 24/7 support bot asked enough questions to know what was going on and then fed my query through to the humans who were able to access the link and send me the voucher details. Very friendly and professional.
4 July 2025
Unprompted review
Reply from Tango
Dear Sharon, thank you so much for sharing your positive experience with us! We’re glad to hear that our 24/7 support bot was able to gather the right information and connect you with our team, who resolved your redemption URL issue quickly and professionally. It’s wonderful to know you found our support both friendly and helpful — that’s exactly what we aim for. We appreciate your feedback and your 4-star rating!
Warm regards,
Josh R.
Tangocard.com
awesome would recommend to all
1 July 2025
Reply from Tango
Dear Rodolfo, thank you so much for your awesome review and recommendation! We’re thrilled to know you had a great experience with us and truly appreciate you spreading the word. Your support means a lot — we can’t wait to serve you again soon!
Warm regards,
Josh R.
Tangocard.com
Gift cards were all the wrong amount
Gift cards were all the wrong amount. Totally ripped me off. Would not offer restitution. It's a definit risk i won't be taking again.
24 June 2025
Unprompted review
Reply from Tango
Dear Lisa, we’re very sorry to hear about your experience — we understand how upsetting it is to receive gift cards for the wrong amounts and feel there was no resolution offered. That’s not what we want for our customers, and we’d like the chance to make this right. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to look into this further and assist you directly.
Warm regards,
Josh R.
Tangocard.com
I COULD NOT FIGURE OUT HOW TO GET A…
I COULD NOT FIGURE OUT HOW TO GET A PHYSICAL GIFTCARD
IT WAS COMPLICATED BUT WE RESOLVED IT
28 June 2025
Unprompted review
Reply from Tango
Dear Michael, thank you so much for sharing your experience with us! We’re glad to hear that even though getting a physical gift card was complicated at first, you were able to resolve it in the end. We truly appreciate you taking the time to leave us a 5-star review and for giving us the chance to make things right. If you ever need help again, we’re always here for you!
Warm regards,
Josh R.
Tangocard.com
Dishonest BONUS Offers
Dishonest Bonus offers! The offers are always the same! They must think we're all stupid! Trust me i know because ive spent £1000's with Tango and i see there patterns! A good platform but theyre far to greedy and that will be there downfall trust me ! Im anticipating a silly justification no doubt! Says date of experience that's from day 1 thats roughly 2 years plus ! This is a honest review just see for yourself
10 June 2025
Unprompted review
Reply from Tango
Dear Desmond, thank you for taking the time to share your honest feedback with us — we’re truly sorry to hear you feel this way about our bonus offers and we appreciate you highlighting your long-term experience and concerns. We never want any customer to feel misled or undervalued, and your insight is very important to us. Please check for an email from noreply.notifications@trustpilot.com, as we’d like to gather more information so we can review this further and address your concerns directly.
Warm regards,
Josh R.
Tangocard.com
easy and efficient
Easy to upload gift cards and separate by accounts. I also love the reporting future
20 June 2025
Reply from Tango
Dear Sanaz,
Thank you so much for your 5-star review! We're thrilled to hear that you find it easy to upload gift cards and organize them by accounts—it’s great to know that this functionality is helping you stay efficient. We're also glad you’re enjoying the reporting feature; we’re always looking for ways to make our platform more intuitive and valuable. Your feedback means a lot to us and motivates our team to keep improving!
Warm regards,
Josh R.
Tangocard.com
THE PROCESS
I didn’t understand how to retrieve the Gift Cards. The Representative walked me through step-by-step and stayed on the phone with me while completed the process.
16 June 2025
Unprompted review
Reply from Tango
Dear Charlette,
Thank you so much for your kind words! We're thrilled to hear that our representative was able to guide you step-by-step and stay on the line to ensure everything went smoothly. Providing patient and thorough support is exactly what we strive for, and we’re so glad you had a positive experience retrieving your gift cards. Please don’t hesitate to reach out again if you ever need help in the future!
Warm regards,
Josh R.
Tangocard.com
Would love to give this a better rating…
Would love to give this a better rating but have found Tango Card has extremely limited options within NZ (only 8 options most of which aren't useful) compared to other countries with 24+ options. Our company switched to Tango because it's available in so many regions, so I'm stuck with this. If you could grow these options out I would 100% change this rating.
16 June 2025
Unprompted review
Reply from Tango
Dear Tyler,
Thank you for sharing your feedback—we truly appreciate you taking the time to let us know about your experience with our reward options in New Zealand. We understand how disappointing it can be to have limited choices, especially when compared to availability in other regions, and we hear your concerns loud and clear. Expanding our catalog is an ongoing effort, and insights like yours are incredibly valuable in helping us improve. To better understand your situation and pass along your input to the right team, we've requested more information via email from noreply.notifications@trustpilot.com. We’d love the opportunity to assist you further.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 06/17/2025:**
Hello Tyler, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Tangocard.com
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