Tajima Direct Reviews 210

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, often noting that the lenses provide excellent clarity and are even superior to original manufacturer lenses. The service is frequently highlighted as outstanding, with many people appreciating the efficient process and the exceptional customer service provided by the staff, who are described as helpful and responsive. However, some people were dissatisfied with the scratch resistance of the coating on their lenses. A few other people also felt that the company did not acknowledge mistakes, leading to issues with their custom lens orders and a lack of resolution.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding lenses. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high optical quality, clarity, and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the professional process,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its excellence, responsiveness, and... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and attention to detail. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a retired licensed optician. I needed new lenses in my frames. I spent a lot of time researching online lens companies. Tajima stood out among many lens companies. First of all they don’t use pol... See more

Rated 5 out of 5 stars

I have now ordered 4 sets of lenses through Tajima Direct, two non-prescription and two prescription. Each pair has been flawless. The clarity is fantastic, the colors are an ideal facsimile to some o... See more

Rated 5 out of 5 stars

Tajima Direct does an amazing job! I get the highest quality lenses in my favorite frames at the most convenient method to me possible. I recently refreshed my sunglasses inventory and bought two or t... See more

Rated 5 out of 5 stars

The new Tajima Direct prescription progressive lenses arrived shortly before Transpac this summer and they are GREAT! Seven and a half days across the Pacific with the ability to see what's coming on... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear and polarized lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Experience

Concise and accurate advise and infomation. Prompt production of the lenses. Timely notices of the process. I would recommend the establishment to anyone.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

You will love these lenses!!

The whole process was very simple. I have a lot of low light days fishing and the Yellow/Green 40s in my rayban frames are amazing in low light (makes all the difference sight fishing). I also purchased brown/Green 15s for my Costa Rincon's for normal conditions. Being able to use existing frames was amazing and the quality is as good if not better than anything else I have tried (i.e. Chroma pop, Costas, and Raybans polarized) The prescription was perfect. I will only order polarized prescription sunglasses from Tajima from now on. Give them a try, I hope your experience is as good as mine. Thanks again Tajima!

27 December 2025
Unprompted review
Rated 5 out of 5 stars

I replaced progressive lenses in a pair…

I replaced progressive lenses in a pair of Maui Jim’s and Costa’s. Tajima’s prescriptions were perfect and the lens quality is superb. The high quality of their product is matched or surpassed by their customer service.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Saved my favorite Sunglasses!

Got my Maui Jims back and I was thrilled with the results! The Len's are very clear and high quality! They also did a great job putting them back together, I'm so glad they was able to save my favorite sun glasses!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Replacement Lenses for My Costa Sunglasses

I replaced My Costa Del Mar Lenses Because of One of the original Glass Lenses Broke from Falling Off of My Hat, Big Bummer. I am So Glad that I found out About Tajima Urethane Lenses. Hands Down the Best Replacement Lenses on the Market. Also Tajima has the Best Customer Service I have ever had to Deal with. Thank You Jacob for Your Service at Tajima. I will recommend Tajima to ALL of My Friends in the Future.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely superb product

Absolutely superb product, service and support. Never any reason to throw away a pair of sun glasses again, just send the old frames to Tajima and have them replaced with lenses better than the originals.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Replaced like new!

Jacob was extremely responsive on emails, sent photos of options prior to lense replacement and the entire experience was fantastic. Sunglasses are like new! Highly recommend Tajima team.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly, Highly Recommend this Company!

I could not have had a better experience! Tajima is the real deal! From start to finish their communication was superb and the end product was absolutely perfect. I do not write many reviews, but this one was impossible not to. Thank you Tajima Direct!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Online solution for perscription lens.

Was looking for a solution to put prescription/progressive lens in a pair of JMM sunglasses. Found Tajima via a search and decided to give them a try after reading so many positive reviews. I began the process inputing the information that I had, the helpful online team (Jacob) answered all my questions and kept me informed through out the roughly 2 week process. Just go the glass back (earlier than promised) and extremely satisfied with both the color of the lens and the prescription. These folks are a great solution when looking for high quality lens and at a great value.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL EXPERIENCE AAA+++

This was my 1st time purchasing replacement lenses for existing frames and I could not be happier with the quality and clarity of my new lenses in my Maui Jim frames. The service, follow up, status updates and communication from Tajima has made for an OUTSTANDING experience!!! Jacob has been awesome!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Communication through lenses

The extent of communication throughout the process was extraordinary. I felt I had a friend within Tajima looking out for me as the glasses went from me to Tajima and back. Communication was well above any normal processing of a business transaction.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was easy peasy

The whole process was easy peasy. I bought the low light lenses and can’t believe how well they work. They are definitely worth the money. High quality product, they are just as good if not better than my other highend lenses (Smith & Costa), and at a reasonable cost. I’m planning on coming back for my other pairs when they need new lenses.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Only Perfect!

I’m a repeat customer who has worn “high end” progressive custom glasses for decades. The lenses are robust and optically excellent. The product, in my opinion, is superior to those supplied by the original frame manufacturer. The Tajima team, from the opticians to the communication team are wonderful. The craftsmanship is superb & the communication team are on their game. The USPS was unable to track my insured package. The team a Tajima communicated with me promptly and stayed on top of the situation and even informed me when my glasses arrived at the post office. Their service is impeccable! When I put my upgraded Shades on, they were only perfect! Many thanks to Jacob and his team!

23 October 2025
Unprompted review

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