Superbuy Shopping Reviews 

Very good service

Superbuy also deserves a good review for the simple reason, I can get merch and item I normally do not get in EU and I can buy them for a reasonable price mostly, so I am very Happy with how 85% of the things work out good. Everything can not be perfect but the people there are very friendly and very helpful. Overall even with all the stuff like very high shipping cost and not being able to find stuff on the website I am very happy with Superbuy. So thank you very much for the opportunity to use Superbuy and get merch I didn't even know existed.

Edit: I did not know that I can only make 1 review per shop. I do like superbuy and all there is but yes the things not working are still frustrating especially when I look for 2 hours and don't find what I would like to buy and I hope some of the things can be more clear for the customers to understand. But I think I had more positive experiences with superbuy than negative so my review changed (for the 3rd and last time) to what it really is to me a very happy experience

⭐ 1/5 – Extremely disappointing experience

I am extremely disappointed with my experience with Superbuy.

I purchased four bags through the platform – two crossbody bags, one tote bag and one shoulder bag – which were supposed to be genuine leather. I also paid extra for additional packaging/a box, DHL shipping and parcel insurance.

When my parcel arrived, I was shocked to find that only ONE of the four bags I had purchased was inside. The other three bags were completely missing, as was the box I had paid extra for.

Even worse, the only bag I actually received had a very strong smell of mould and visible mould on the item itself. After paying for four bags, international shipping and insurance, receiving only one bag in this condition is completely unacceptable.

There are also concerns regarding the recorded parcel weight, as the parcel I received contained only one bag despite the shipment being intended to contain my full order.

I contacted Superbuy immediately to try to resolve the situation, but so far I have mainly received automated/AI responses rather than meaningful assistance from a live representative. When a customer is reporting several missing items and a mouldy product, I would expect the matter to be taken seriously and dealt with promptly by an actual member of staff.

There was also a recent security incident affecting the platform. Following this, items that had previously appeared in my warehouse/account were no longer visible, apart from one. Thankfully, I had already retained screenshots and other evidence relating to my purchases.

I have kept evidence of everything, including my purchases, the warehouse information, the parcel and shipping details, the mouldy item and my attempts to contact Superbuy. I have now had to raise the matter with my bank.

Overall, this has been an extremely stressful and disappointing experience. I paid for four bags and received only one, and even that one arrived mouldy. I also paid for additional packaging that was not received, despite having purchased insurance for the shipment. Based on my experience, I cannot recommend Superbuy.

Been using them for years, never failed me

magic, without the magic :-)

call it love

Ordered some items to the warehouse, paid for them. A day later I'm suddenly forced to pay like 8RMB more... why? They never tell you. When you pay via credit card they also charge you an additional $0.50USD+ no matter what. So that 1USD charge turned into 1.50USD. Wasted money for NOTHING! For this alone I'll never use this service again.

Additionally, after payment, it takes like 2 full days until they actually order anything. Once the items are delivered, they again need 2 days just to mark them as stored in warehouse. I've never experienced such a slow and tedious process! It's unbelievable. Slow and expensive, no thanks!

Great service

​Si surge un problema real con las medidas del producto, el servicio de atención al cliente de Superbuy se desentiende por completo. Envié pruebas fotográficas claras que mostraban la discrepancia real en el tamaño de la plantilla frente a las medidas oficiales, y simplemente han dejado de responder a mis mensajes.
Su única solución es un cupón ridículo para que sigas gastando dinero con ellos, ignorando totalmente su responsabilidad en el problema. Un servicio de atención al cliente pésimo cuando realmente necesitas solucionar un error.
If a real issue arises with product measurements, Superbuy customer support completely washes their hands of it. I sent clear photographic evidence showing the actual size discrepancy in the insole compared to the official sizing, and they have simply stopped responding to my messages.
​Their only solution is a ridiculous coupon to keep you spending money with them, completely ignoring their responsibility for the problem. Terrible customer service when you actually need to resolve an error.

Unfairly frozen balance ($226.80 USD) due to country-level banking restrictions. Support refuses internal resolution.
​
I have an account balance of $226.80 USD on Superbuy (Username: alvarojimenez) that is completely frozen.
​Superbuy attempted to refund a top-up transaction back to my original card. However, state banks in Venezuela cannot process foreign card refunds or manual recalls due to local banking restrictions and lack of correspondent channels.
​I provided full verification: government ID, and even traveled hours in person to bank headquarters to get an official stamped document proving account ownership and local banking limitations.
​Despite proving my good faith, customer support refuses to grant an executive override to let me spend my positive $226.80 USD balance on Superbuy purchases or transfer it to an active account (like Zinli). Trapping a customer’s money because local banking laws prevent foreign card refunds is completely unfair. I request management to review my case and unlock my balance for platform purchases.

UPDATE:
​I am not asking to transfer balance to a third party. I am requesting that Superbuy remove the manual software lock on the 1,393.50 CNY ($226.80 USD) positive balance currently visible inside my own account (Username: alvarojimenez) so I can use it to make purchases on your platform.
​Your support team via email closed my tickets stating the funds are permanently locked because Banco de Venezuela cannot accept foreign card refunds. Since the money is already credited in my Superbuy balance, keeping it software-locked without allowing me to spend it on items or shipping is an unjustified retention of funds.
​I request an executive manual override to allow spending my balance on Superbuy. The 1-star review will remain until my account balance is usable.

I was concerned trying this out for the first time, but I've ordered and had delivered six packages at this point, and the team is very communicative and willing to help if you have any questions or if you need any alterations done, and it's been wonderful. I even for the most recent package commissioned a wig for a cosplay and the team has been wonderful in terms of liaisoning communication between me and the seller.

The biggest advice I can recommend is if you ever do have any problems, reach out proactively. That's been what's helped me be successful and utilize the site better.

Excellent, trustworthy service.

They really caring about their customers sooo much and thanks to tommy from reddit team he is the best guy 🙏👑

best service I evere try

the top-up system is bs , i top-up 115 usd with my card , and right after i minute i see a withdrawal request even tho i didn't demand one , the withdrawal request was for 690 cny even tho 115 usd means 775

Everything always works. Fast Times and the only Agent that’s been up for so Long with no issues.

I already paid shipping for 3 shoes, but now you claim the weight doubled and demand more money? This is impossible and ridiculous. The items were already weighed! Stop the bait-and-switch.

I demand you cancel this shipping order and refund my money immediately. Unacceptable practice.

Probably one of the worst forwarding services i've used . Because all the payment options are so limited for US customers. CC/Debit payments are blocked on their end due to a "suspicious transaction" even after you've gone through the trouble of allowing it through your bank.

Now I've got a refund balance that I can't use unless I top it up using one of their bank transfer services, which might be even be overfunded since shipping is just an estimate then I'll have more left over money in my account.

Amazing service and detail + transparency with everything. It clearly stated costs, told me where my order was at all times throughout the delivery process, and they provided good quality photos of my shirt that I ordered before shipping it out from the warehouse. There are a lot of sketchy scam chinese shipping agents but from my experience I can thankfully confirm I didn't get scammed and that this is actually a legit one.

Yeah its trust worthy but they're vague with their wording, specifically about how the difference in shipping cost is refunded to you. Mainly the fact that the difference is kept in your account as credit instead of being refunded to your card. Also, if you can't tell, almost like every other review on here is botted.

me exprerience whIt SUPERBUY >they find cheap items >soo i make an oder total price 110 euro / next i pay 3 euro for ship expert to tell me that i have to pay 60 euro for shipping whit DHL one of the most expensive shipping company /i will never use SUPERBUY again