Sunset Finance Inc. Reviews 

736
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great customer service. Amazing customer service. I am grateful for this company, they go out of the way to help .Been a customer for years ,would rate them 100 percent to anyone. Friendly staff as we... See more

Rated 5 out of 5 stars

The ladies at the Covington location are absolutely incredible. Always have positive attitudes when working with us absolutely trust them with our needs. We go not only for our loans but also our taxe... See more

Rated 5 out of 5 stars

Everyone at Sunset Finance are completely different than any place I've been to. The staff are extremely friendly. They all engaged in conversation other than the reason why you are there. They actual... See more

Rated 5 out of 5 stars

Extremely friendly staff. Above and beyond customer service. I wish they had online pay yet then I kind of do not because they call you. Life gets busy and we forget and they are very understanding ab... See more

Company details

  1. Loan Agency
  2. Tax Preparation

Written by the company

Sunset is part of the Consumer Finance Industry and we offer personal installment loans and tax preparation, Sunset helps our customers every day with unexpected emergencies such as auto repair and doctor bills. We also help our customers with cash for vacations, holidays, back to school needs, and more. We were founded in 2001 and operate over 40 locations in Georgia and South Carolina under the names Sunset Finance and Flight Finance.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

736 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(736)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Amazing customer service. I am grateful for this company, they go out of the way to help .Been a customer for years ,would rate them 100 percent to anyone. Friendly staff as well .

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Money, Money, Money, MoNEY

The Associates were very Professional and Friendly. I was out in less than an hour. Just make sure you bring all the Documents needed. This is my second time at Sunset Finance.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Customer service lacks in the Mauldin office

Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick up and say, "we are very busy right now, let me take your name and number and one of our associates will call you back". That would be great customer service, but they never do that. Because of all the times I have to be placed on hold is why I won't use them again or refer them to other people. If a company doesn't provide outstanding customer service, they really don't care about their patrons. That's all I have to say!

28 April 2026
Unprompted review
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

I have forwarded this to the local district supervisor. Thank you for your input.

Rated 4 out of 5 stars

Use only if needed

I have had a loan with this company, the staff is great,my collateral was totaled in a car accident and the insurance paid my loan off which is great now I don't have a loan with this company and my loan has been paid off in full I don't plan to go back because I just simply can't afford the loan, glad to be able to move on

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional

I called in to apply and was told someone would call me back. No one called. I had to call back and once I applied I was told a manager would call me back. No one called. I called the next day to just throw out the application and they said sorry you were denied we will send a letter. I’ll stick to world finance. Let me be more specific as to why i gave 2 stars. since they replied and made it appear as if my 2 stars was for my denial. I could care less if I was denied. That’s apart of applying for things. My problem is me having to call in 4-5 times not only to apply but to get the run around and finally get a response. Just for them to turn around and say hey, we reviewed your application and never bothered to call you but it’s denied and we are sending a letter. It’s ridiculous, unprofessional and a waste of time. I honestly wish I never applied after they didn’t call me back the first time. Now I’m giving them 1 star because their reply made it even worse.

30 December 2025
Unprompted review
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

Thank you for your feedback. We will look into any inefficiencies with the application process. Regarding your denial, I don't have your specific information, but we do have minimum requirements an applicant must meet to be considered for a loan.

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