Great customer service. Amazing customer service. I am grateful for this company, they go out of the way to help .Been a customer for years ,would rate them 100 percent to anyone. Friendly staff as we... See more
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See what reviewers are saying
The ladies at the Covington location are absolutely incredible. Always have positive attitudes when working with us absolutely trust them with our needs. We go not only for our loans but also our taxe... See more
Everyone at Sunset Finance are completely different than any place I've been to. The staff are extremely friendly. They all engaged in conversation other than the reason why you are there. They actual... See more
Extremely friendly staff. Above and beyond customer service. I wish they had online pay yet then I kind of do not because they call you. Life gets busy and we forget and they are very understanding ab... See more
Company details
Written by the company
Sunset is part of the Consumer Finance Industry and we offer personal installment loans and tax preparation, Sunset helps our customers every day with unexpected emergencies such as auto repair and doctor bills. We also help our customers with cash for vacations, holidays, back to school needs, and more. We were founded in 2001 and operate over 40 locations in Georgia and South Carolina under the names Sunset Finance and Flight Finance.
Contact info
510 Mountain View Dr. Suite 500, 29672, Seneca, United States
- 8648869950
- gbrown@sunsetfinance.net
- sunsetfinance.net
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service. Amazing customer service. I am grateful for this company, they go out of the way to help .Been a customer for years ,would rate them 100 percent to anyone. Friendly staff as well .
Money, Money, Money, MoNEY
The Associates were very Professional and Friendly. I was out in less than an hour. Just make sure you bring all the Documents needed. This is my second time at Sunset Finance.
Customer service lacks in the Mauldin office
Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick up and say, "we are very busy right now, let me take your name and number and one of our associates will call you back". That would be great customer service, but they never do that. Because of all the times I have to be placed on hold is why I won't use them again or refer them to other people. If a company doesn't provide outstanding customer service, they really don't care about their patrons. That's all I have to say!

Reply from Sunset Finance Inc.
Use only if needed
I have had a loan with this company, the staff is great,my collateral was totaled in a car accident and the insurance paid my loan off which is great now I don't have a loan with this company and my loan has been paid off in full I don't plan to go back because I just simply can't afford the loan, glad to be able to move on
Very respectful and friendly staff…
Very respectful and friendly staff quick easy loan
They are wonderful
Unprofessional
I called in to apply and was told someone would call me back. No one called. I had to call back and once I applied I was told a manager would call me back. No one called. I called the next day to just throw out the application and they said sorry you were denied we will send a letter. I’ll stick to world finance. Let me be more specific as to why i gave 2 stars. since they replied and made it appear as if my 2 stars was for my denial. I could care less if I was denied. That’s apart of applying for things. My problem is me having to call in 4-5 times not only to apply but to get the run around and finally get a response. Just for them to turn around and say hey, we reviewed your application and never bothered to call you but it’s denied and we are sending a letter. It’s ridiculous, unprofessional and a waste of time. I honestly wish I never applied after they didn’t call me back the first time. Now I’m giving them 1 star because their reply made it even worse.

Reply from Sunset Finance Inc.
The customer service was top tier.
Sunset finance is the best
Katie was helpful and more than understanding of my my situation, and preformed miracles and got me a loan in desperate times
great customer service.
Great environment and great people to…
Great environment and great people to work with
There work with you and very helpful
Strongly recommended when you in a bind or struggling through pay week to come they get you right very reasonable and very nice and environment is life like great experience
Thanks to the whole team for making my…
Thanks to the whole team for making my loan experience easy. In & out is the best description.
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