Stylevana Reviews 168

ordered 27/11, checked to make sure that all items were in stock as they claimed "no waiting" for in stock items. today (18/12/2022) not only I haven't received my items, some of the items status are still not fulfilled.

I ordered on 29.06.2022 and did not get my order. I wrote several times to the support team and asked for a refund; however, my order was delivered to the wrong address. I think they are just scammers who withdraw money from you and lose after that. I filled out the form they sent me, but no results and answers for the emails you write you will get after one month. I wrote dozens of emails and had no results. My order is # BWSVUKA130265409

Hi
BWSVUKA130329809 this is my order number I have been chasing about my products for a week and have had no response.im leaving for a holiday in 3 days I need my order or please cancel it and send me my refund can't wait any longer

Very bad experience no answer about my order.. It’s a scam

I ordered a few things from Stylevana a month ago and it still hasn't even shipped. My emails are not being answered.
Love the discounts but it's not worth using this site if the items never show up.

I have ordered here several times and I know it takes 2-3 weeks to deliver. However, my last order took a month, and requested cancellation as it's taking more than the expected delivery. They have responded that they have refunded the amount but it's not back in my bank even after 10 working days. I love Stylevana but when it comes to pending orders and refunds, please be aware as it's been long overdue. I'm unsure when I'll get my refund back as now I have been communicating with Paypal for the dispute resolution

I don't know how many times I have to leave a poor review here...just don't buy here, they use a pretty bad delivery company that put your parcel in an open area and now mine has now gone missing for more than 3 months. I have been negotiating with them and they said the refund claim has been rejected because of the proof of delivery provided by the courier. But what exactly is the use of the proof if the parcel was left at an unsafe place? Ridiculous!

I was hoping for a redelivery because there are products I wanted to try... but with all these 3 months of back-and-forth slowly-responded emails, I am too tired. I just want my money back.

Order # BWSVUKA130326182
is this a scam company?!
they gave me tracking number, saying delivered, which it has never been !!!!!!, where are these items??????, I have asked for refund hey won't do that and I haven't received anything!
!!!!!!!!! horrible communication... no answer to my emails, fake tracking number and they took the money immediately from my account. Does anyone experience this!!!! could someone answer me please

This is a follow up of my experience from this online shopping:
.. I have never received my order and they
don't refund the money... DONT BUY FROM THIS SITE .... after sending so many emails still no one doing anything .... the worst experience ever I will report this to the bank for scam ... no one should buy from this company

Don't bother, your order won't arrive and they will not respond to contact.

I placed an order on 21st August - everything was marked as in stock and able to dispatch within 24 hours, and the website says once dispatched will be delivered within 8-10 days.

I contacted them on 16th September to cancel as it had NOT YET BEEN DISPATCHED. I've since found out they ship from China which explains the long ship time. Three days later, they apologised and offered to add some freebies for me to keep the order, which I declined as I wanted the items for a specific event and they would not arrive in time now. A few hours later I got an email that it had been dispatched, but didn't hear from the customer service again.

I contacted again on 7/10, 17/10 and 25/10 asking for updates with zero response. When I click the tracking link, it says "we're expecting your parcel at Evri" and has said that for 5 weeks now. It's been 9 weeks since my order was placed.

Hilariously bad service. I'm posting here in the hopes they will finally give me my money back before I start a chargeback with my bank.

Edit to add: Have started a chargeback, still no response. I URGE EVERYONE WITH ISSUES TO REPORT THIS BUSINESS TO TRADING STANDARDS. I'm highly suspicious of this company being a scam and Trading Standards can investigate. If you look on their twitter, their replies are full of people with orders they haven't received. They've turned off comments on their facebook posts, presumably due to being full of the same. They don't respond to emails or messages and have stopped responsing to people here as well.

Ordered twice before and they have taken a long time but I’ve received regular communication in the past so overlooked the wait.

However, I ordered on 22/09/2022 and my order still says processing. I haven’t had a single update. I have tried to check how much stock is left of certain items (this is sometimes this issue with this company) however that feature doesn’t work - helpful!

Customer service is absolutely terrible, I’ve never heard back from them for all 3 of my orders.

I have just received my order. It took 2 weeks - which is not bad coming from Hong Kong to UK. I emailed after one week because my order was marked as "processing" even though the site said items marked as "in stock" were usually shipped after 24 hours. I received a polite email back apologising for the delay and my order was shipped the next day. The package was trackable so I could see that it was on its way. I am content with my experience and wanted to leave a review because I was initially worried after seeing the negative reviews here.

Order arrived 17 days later. I knew they are Hong Kong based so didn’t expect a fast delivery but managed to procure a product that I couldn’t obtain elsewhere.
My experience was ok.

Please reply to my many emails regarding my order still shown as processing for an order placed on 22/08/22. Order no #BWSVUKA130300036
Check item(s) status

DO NOT ORDER FROM THEM
I placed order on 15.08
Never received even confirmation email, it looks like they try to get as much as possible money from customers before their scammed website will be shut down
I never had problem before buying online, but this scammers put me off completely

Hello,

I just discovered I made a mistake ordering from your company. The mistake I made was not reading reviews before placing an order.

I work very hard for my money and I would not allow a company to scam me and get away with it. Where is my order?

Your website says my order would be received within 5-7 working days and I ordered since on the 26th of August. I have not yet received my order or any update from your company.

IF I DONT GET MY ORDER BY NEXT WEEK, I AM REPORTING YOUR COMPANY TO MASTER CARD AND I AM GOING TO ASK MU BANK TO FORCEFULLY COLLECT MY MONEY FROM YOU

Order number: BWSVUKA130301975

I NEED MY PRODUCTS.

I honestly thought I was scammed as what I've read in the reviews here and the vagueness of the shipment tracking. I ordered last August 15. I was surprised to receive a small package from fedex today. Lo and behold, it was the items I ordered from the site. The items seem original, I mean, who would fake a sunblock from Japan that is around £6 (canmake-that is the original price in Japan) and Cosrx Snail cream (price is almost the same with the Cosrx official store in my homecountry in asia.-£12 ). 4 stars because its the cheapest I could find that ships here in the UK plus I got a free pore minimizing serum sachet. It would have been 5 if not for the 3-week wait.

DO NOT BUY FROM THIS COMPANY!!!! My order no. is #BWSVUKA130292774 and i still havent received anything!!!!!! they just gave me fake tracking number which i contacted Fedex and they said they cant track the parcel! Just give me a refund !!!!!!!

I have wrote a review with this site,and then I received a prompt their replying on Aug 16th.But I haven’t still got my order.
It passed over one month since I had ordered.
I asked them it again yesterday,so their answer was same as before (Due to the ongoing developing situation of COVID severity in Hong Kong, we are experiencing higher influx of customer messages.

In addition, there are service interruptions and delays, up to 7 business days, for our warehouse operations.)

As follows:(They sent me)

We have been advised that the new stock for the above item(s) will arrive on Aug 20.

The rest of the products are already allocated and fulfilled in your order.

This company is a scam, do not buy. I ordered in May and until now I have not received my products. I tried to reach them through customer service several times, and every time they wrote that they were sorry and that they were experiencing troubles with the courier and they would get back to me. Still no sign. It's almost September. No money back. No products.

Placed my order 3 weeks ago. Still not received. Have chased via email and got the Covid message another reviewer received. I'll wait and see whether I get a reply but definitely won't be ordering again from here