Stubhub Reviews 

HORRIBLE! We bought 6 tickets in Nov 2025 for tickets June 7 in Spain. I contacted them several times before concert and they kept saying they would be delivered before concert. I called several times the day of the concert and 2 hrs before they told me the seller did not transfer! They offered me tickets in a section higher up for same price. We had two small children with us and did not want a higher section. The our family and traveled far to attend this concert. 1 hr before we bought tickets that cost us $1k more. I contacted StubHub and they apologized and said someone would call us within three days. 3 weeks later through a follow up chat I initiated they told me there was nothing they could do. How can they sell tickets they haven’t secured?

It`s a scam - they sell tickets way too expensive

Worked fine and tickets was valid

Charged a huge amount for ‘service feed’

Got located with away fans without knowing.

If I could give zero stars, I would. Stubhub is the definition of a scam wrapped in a fake smile. I ordered tickets they claimed would be delivered via FedEx — spoiler alert: no FedEx, no tickets, no trace of anything but my money leaving my account.

I contacted their so-called “customer support” (read: a black hole of excuses and ghosting), and surprise, surprise — no refund, no help, just automated nonsense and radio silence. Every response felt like a bot trying to stall until you give up.

Let’s be real: we didn’t buy tickets, we made a fake company richer. They took my money and vanished like a magician at a low-budget kids’ party — poof, gone.

Save yourself the trouble. Unless your hobby is donating money to fraudsters in exchange for absolutely nothing, stay far away from Stubhub. This isn’t just poor service — it’s deliberate theft dressed up as a business.

Planned to sell tickets for an event last summer.
Had to withdraw my sale well in advance which I understood will require some reimbursements from me.

In the end those were 2x the value of the initial tickets even though plenty similar tickets were available on the platform at a similar price. Ridiculous Admin fees

They sold me a fake ticket and never replied to my refund request.

Pure SCAMMERS

I purchased 3 tickets for a Premier League match on the StubHub website, totaling more than €500. I traveled from France specifically to attend this event, but once we arrived at the stadium, we found that our tickets had already been sold to multiple people. As a result, we were unable to access the match.

The stadium staff informed us that StubHub is not an authorized resale site for this type of event in England, and that tickets must be purchased through official sites. What I didn’t know at the time is that this practice is illegal in England. Unfortunately, I found this out too late, making the experience even more frustrating.

In addition to this huge disappointment, when the issue was raised and we requested a refund, StubHub refused to reimburse us. Despite the fact that the tickets were invalid and we paid for a service we couldn't use, no refund was issued. We not only lost our money, but also the match experience we had been looking forward to.

I strongly advise against using this site, as you may face the same bad experience: tickets that don’t allow you entry to the stadium, and a refusal of refund. This site does not take responsibility, and consumers are left in uncertainty. I highly recommend buying tickets only from official sites to avoid such situations. StubHub is a site to avoid completely, as you will lose not only money but also time and energy.

I bought taylor swift ticket 8 months ago for my daugther who is a huge fan. Those ticket are supposed to be for the concert in Germany sudently i get a mail informing me that the seller cancel the sale!
Stubhub send me a link with replacement seat. The problem the sest they send me are the worst site possible!!
Who wants to watch a concert from behind the scene?!!! I dont pay you 1200 usd to get ticket behind the scene !!!

I have spent alot of money for the concert first, then for the plane ticket and hotel! Who is going to pay for that!!? Because your 17 usd voucher wont help much in this case just so you know !!

I trusted you… we trusted you and this is what happen! For that guys just go away from this untrustworthy website !

I was looking forward to sell my 3 tickets for fc Copenhagen - Manchester United.
I had bought tickets on stubhub before and had No bad experiences before now.

I sold my tickets for 660 pounds in total, and after the game i receive a mail saying the Transanction is cancelled.

I receive an email from eduardo(stub hub)
Saying the people who bought the tickets were denied entry. He asks me to provide a scan report, which I therefore contact fc Copenhagen and later provide them with the scan report.

After providing the scan report with the specific time they entered. I get the answer that they closed my case, because they believed more in the buyers not entering the stadium.

This website is not working according to the laws, and their workers and policy’s is a big shithousery.

I know for a fact that all 3 tickets were used as normal, and there were no way they did not enter the stadium.

In Copenhagen you first go through security, and then you scan your ticket at the machine. At the machine there is no security to deny you access.

Which is exactly why I know my tickets were working, because I have the specific time in the scan report.

I have been mailing, and talking with stubhubs workers, which has not been any kind of help for me.

THEY DONT GIVE A SHiiid ABOUT YOUR PROOF, or whether your are right or wrong in the situation.

This is my biggest recommendation to never sell your tickets on this site, as the buyer can always contact the website and get a refund.

NO MATTER HOW MUCH PROOF THE SELLER HAS!!!

I WAS TRYNA MAKE SOME MONEY FOR CHRISTMAS PRESENTS FOR MY FAMILY, BUT ENDED UP EMPTY HANDED WITHOUT 1£.

Be aware of their scams and never sell your tickets in this site!!!!!!

Eduardo performed the worst possibly customer service, and I hope he gets fired in the future

That’s all I got to say about stubhub

Below is a genuine 'Stubhub' reply email following fraudulent tickets we were sent by this company. I have posted this to hopefully shame this company that simply fails to respond to any contact and rectify the position. We arrived at venue to be turned away after great expense. The best Stubhub could do was respond as below two days after the event. Despite their fan and ticket guarantees this is all worthless. I would strongly recommend not dealing with this company. As always best to buy straight from venue holding act otherwise companies like 'Stubhub' you are simply playing 'Russian Roulette'. Unregulated, based abroad operating their own laws. The Firm clearly has no guarantees and neither is vetting effectively the tickets they receive. With no UK laws they are abide by. You simply run a high risk of losing your money. Other reviews hardly offer confidence.

From: StubHub order-update@stubhub.**>
Sent: 22 June 2022 14:40
To: ******
Subject: Sorry for the problem with your order
Sports
Concerts
Theatre
Hello Michael,
The seller isn't able to deliver your tickets, which means we had to cancel the order. We're sorry this happened.
Cancelled Items Info
Order #: 582098439 | Order date: 20/06/2022
Event Info - Event Venue Info - Seats Info
Queen + Adam Lambert London Tickets - The O2 Arena - Section : Floor Standing | 2 Ticket(s), Row : N/A | Seat(s) Ticket 1
Help Center
My Account
Sell Tickets
Preferences
About Us
Privacy
Copyright © 2020. StubHub (UK) Limited. All rights reserved.
1 More London Place, London, SE1 2AF

This webside is pure Fake & Fraud.
If you order tickets here your money will be drawn immediately, but you will never receive what you paid for. And the webside never answers your mails, when you try to either get the tickets as promised or your money refunded. And of course you can't contact them otherwise.
So this is pure IT-fraud. Don't waste your money here. You will regret. The webside is facilitating private persons IT-fraud, and earn a commision by doing this crminal support, without even trying to help the buyers who have been cheated for their money.
H. Maarup
Denmark

Do not trust these guys for buying or selling

I sold my Champions League Final tickets, 5 weeks after sending the tickets, 2 weeks after the event they they still won't transfer the funds.

I have to ring them everyday, spend an hour on hold and they just say 'they are looking into it'

They are crooks, do not trust them

I want to report this criminal company.
I paid for my Liam Gallagher ticket the 15. of june this year.
The concert is on monday. But I still haven't got my ticket.
And there is no human communication, help or fairness back from the company and its workers: it's like yelling out in space!

Never deal with this "company" - it is sick and crooked: criminal.