Store Anycubic Reviews 1,227

I placed an order on March 14, for 24‑hour shippin printer. No updates at all until March 18.
On March 18, I opened a support ticket — no response.
On March 19, I requested order cancellation — again, no response. At that point, I was forced to open a PayPal dispute. On March 20, I finally received a refund via PayPal, not thanks to the store, but only because of PayPal’s intervention.
Customer support is completely nonexistent, communication is zero, and shipping promises are not respected.
Very disappointing experience — I do not recommend this store at all.

Currently working with my 4th & 5th Anycubic FDM printers, in eight years, and happier than ever! Yes, I've had a few troubles along the way, but Anycubic tech support has always been responsive and helpful, ensuring that all problems were resolved, and Anycubic has always been excellent on providing replacement parts whenever necessary.

I have 2 Anycubic 3d printers and I love both of them and when I have had an issue I contact customer service and I have had no problems they send out replacement parts pretty quickly I would buy from them again

Very quick to fix my issue and got me the part i needed quickly.

Customer service and support is always above reproach! David and the other members are dedicated to their customers. It does not get any better than this and they are unsurpassed on their motivation to take care of their customers. The product is great and support is always there. You cannot go wrong in trusting the service and product.

Excellent experience, I contacted them to purchase a new front extruder case and a a fan extension cable since the printer was no longer under warranty but they offered to send them to me for free. Can’t ask for better.

I had a problem with my printer; it showed an error during startup, so I contacted Anycubic support. I sent them photos and a short video explaining the issue.

The support team responded quickly and helped me check the possible causes. After reviewing the information, they sent replacement parts (printhead cable and motherboard) free of charge.

The package arrived without any problems, and after replacing the printhead board, the printer is working perfectly again.

I really appreciate the professionalism and support from the team at Anycubic. They took the issue seriously and made sure everything was resolved.

Very good customer service experience.

We have a Photon Mono M7 Max and it is awesome. Had a bit of a hiccup with a failed LCD but Anycubic provided us with a replacement. Not a task I want to do a again but it was a fairly easy swap.

The customer service is the best I've had. It's what makes or breaks a product. When thing have a moving parts a sensors there will be a few issues sometimes. When that happens it's the customer service that you must rely on to help. They made me feel comfortable when they understood my issue and resolved it.

Generally great product and after sales. However 3 months warrenty seems too low. That being said you usually get top service.

I've had my Anycubic Kobra S1 since July last year, and I'm please with this product. I have my first major code, but I reached out to the support team, and the response was quick. I'm awaiting my replacement part.

Great Customer Service!
Too bad about the time differences, but replies are always quickly.
Replacement parts ship fast, but takes a long time to get here.
Overall very satisfied.

Great customer service. They where fast to respond and helpful

No matter what people say on social media about Anycubic's support, I have had nothing but positive experiences with them. On every support occasion, I have received an acknowledgement email within 24 hours and resolutions within 24 hours of that email - despite the time zone difference between them and myself.

I bought a refurbished unit and it’s been great. I bought a used ACEPRO and it didn’t work properly. They sent me the parts free of charge and have responded in a very timely manner!

Anycubic support has been great to deal with, and I LOVE my S1's. They're workhorses.

The customer service is excellent. They respond within 24 hours and immediately work on finding a solution. Replacement parts are sent out quickly when needed.

I am very satisfied with both the product and the manufacturer. Great support and a very reliable company.

I own 5 anycubic printers summing up resin and filament.

Apart of the competitive prices and good results they offer, I only needed to contact their support team twice and they have always been there to deliver good help, couldnt say a bad word about anycubic, and no, they didnt pay a single cent to me, its just the reality I have experienced so far

I bought the Anycubic Kobra 3 Max recently, and overall I'm really happy with it. It prints well, the build volume is huge, and once dialed in, it delivers solid results.

That said — it wasn't completely problem-free. I ran into some Y-axis inaccuracy issues (oval holes), which took some time to diagnose. But here's the thing: Anycubic support was absolutely outstanding.

They listened carefully, suggested solutions, and when the issue wasn't fully resolved, they didn't hesitate — they offered to send me a replacement motherboard, no questions asked. They even prioritized my shipment and personally made sure the warehouse would handle it quickly.

It's rare to find a company that stands behind its products like this. Yes, there may be minor issues from time to time, but the way they treat their customers makes all the difference.

I'll update the review once I install the new board — but for now, 5 stars for the printer and a huge thank you to the support team!