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Star RV Motorhome Hire Reviews 

212
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state that the motorhomes are comfortable, reliable, and well-equipped with everything needed for an enjoyable road trip across different terrains. Many people also appreciate the professional and friendly staff who provide thorough instructions, making the entire vehicle pickup process smooth and stress-free. Some reviewers were not happy with vehicle quality issues, such as unclean interiors, loose components, and missing equipment upon arrival. Others encountered difficulties reaching support teams and experienced a lack of timely assistance when facing unexpected mechanical troubles during their travels. Several customers also mentioned feeling frustrated by unhelpful responses when trying to resolve these problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product as some consumers praised the comfortable beds, reliable... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers describe the staff as... See more

Quality

People report negative experiences with quality, highlighting vehicles that arrived dirty, poorly maintained,... See more

Staff

Customers had ambiguous experiences with staff, as reviewers often praised helpful and professional... See more

Customer service

Users describe negative interactions with customer service, highlighting long hold times, unreturned calls,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Met all the expectations on the start of our big lap journey which we hope to experience over the next couple of years As much as possible would like to stay with star

Company replied

Rated 4 out of 5 stars

The motorhome performed very well with just a couple of minor issues. Neither of which caused any problems to our wonderful holiday. It was easy to drive and contained all we needed to be self-suffici... See more

Company replied

Rated 5 out of 5 stars

We were able to collect the van with ease and drop it off at a different location. It was reliable and easy to drive. It had everything in we required for an amazing holiday. It really added to our wo... See more

Company replied

Rated 5 out of 5 stars

Picking up our campervan at Perth Airport was seamless from start to finish, largely thanks to Coby. The pickup location made getting on the road completely hassle-free. Coby was fantastic—friendly,... See more


Company details

  1. Mobile Home Rental Agency
  2. also in
  3. Recreational Vehicle Rental Agency

Written by the company

Star RV offers premium motorhome hire across Australia and New Zealand, giving travellers a superior self-drive holiday experience built around comfort, freedom, and unforgettable scenery. Whether you're planning a romantic road trip for two, a family adventure, or a group getaway, our spacious and stylishly appointed motorhome fleet is designed to make every journey feel special. Our modern, fully self-contained motorhomes sleep 2 to 6 people and come equipped with everything you need for life on the road like well-appointed kitchens, onboard bathrooms with shower and toilet, air conditioning, comfortable sleeping arrangements, and complimentary bedding, linen, and towels. With unlimited kilometres included, you're free to explore at your own pace without watching the odometer. In Australia, you can pick up and drop off your motorhome at our conveniently located branches in Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney, with most situated close to major airports for a seamless start to your trip. In New Zealand, Star RV has pick-up and drop-off locations at Auckland, Christchurch, and Queenstown airports, covering both the North and South Islands. One-way rentals are available between most locations, giving you the flexibility to craft your own route. At Star RV, your experience comes first from the moment you book to the moment you return the keys. Easy online check-in, a knowledgeable support team who share your passion for travel, and 24/7 roadside assistance mean you can relax and focus on the adventure ahead. Whether you're tracing the Great Ocean Road, exploring the tropical far north, or discovering the dramatic landscapes of New Zealand's South Island, Star RV is your home on the road.

Polaris 2: 2 Berth Motorhome

Written by the company

Space-smart luxury for road trip journeys
The Polaris 2 features a clever design that maximizes living space without sacrificing comfort, plus a full shower and toilet. Available in both Australia and New Zealand.

Contact info

Star RV Book direct for the best price

Book direct with Star RV for the best rates in Australia & New Zealand

3.3

Average

TrustScore 3.5 out of 5

212 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(212)

140 reviews in the last 12 months

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Rated 4 out of 5 stars

Star RV pick up in Brisbane

The team at Star RV in Brisbane made our motorhome pick up experience smooth and pleasant. They were friendly and professional, the vehicle was clean and well presented, and we could do our ‘settling in’ under cover and unrushed.

1 October 2026
Unprompted review
Rated 4 out of 5 stars

We will be back

We had a really good experience renting from starRV for our New Zealand trip.

The vehicle was a great size for us and was handed over in good condition. It also came very well equipped with pretty much everything we needed for the trip, including cooking utensils, bedding, plates and cutlery. There were even thoughtful extras like a toaster and wine glasses, which made living in the campervan very comfortable.

One area that could be improved would be the handover process. We felt that it could have been a little more thorough, as we were mostly left to carry out the vehicle checks ourselves. Thankfully, we had come prepared with a detailed checklist and were able to clarify anything we were unsure about with the starRV staff. To their credit, the service staff were very helpful and patient in answering all our questions.

We also would have appreciated having the option to choose the vehicle generation or model, rather than having one randomly assigned, especially since there can be differences between the newer and older vehicles.

Overall, though, we had a positive experience with starRV. The campervan was comfortable, well equipped and suited our trip very well. I would definitely consider renting from starRV again for another New Zealand road trip.

19 September 2026
Rated 5 out of 5 stars

This campervan experience was beyond…

This campervan experience was beyond expectations, with a fully contained van featuring updated technology including lane assist, adaptive speed control and plenty of space.

I also quickly stopped worrying about energy consumption and charging capability as the battery lasted quite a while and I had no issues with charging devices.

The bed was comfortable although I’m 6’5” so I got a bit tired of not fitting after a while.

The petrol last a good while. Over 4000kms, I refuelled maybes 4-5 times.

My only gripe was that the water and grey water tank digital meters were far from accurate, only providing a reading at the nearest 25% which would be skewed massively if I was on a slope.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Picking up our campervan at Perth Airport was seamless from start to finish, largely thanks to Coby.
The pickup location made getting on the road completely hassle-free. Coby was fantastic—friendly, professional, and thorough. He walked us through every feature of the campervan, answered all our questions with patience, and made sure we felt 100% confident operating everything before we drove off. His local tips and warm service set a great tone for the whole trip.
Exceptional service from Coby made all the difference—we would definitely book through this location again!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

We had an amazing experience with Star…

We had an amazing experience with Star RV!

We travelled from Adelaide to Perth and covered nearly 4,000 km in the van. Everything went really smoothly, the van was great, and it allowed us to have an incredible road trip and visit some absolutely amazing places along the way.

The Star RV team was fantastic from start to finish — super friendly, helpful and easy to deal with. A massive thank you to Kobe and his colleague who we met in Perth, you guys were legends!

Thanks again to the whole Star RV team for helping make this trip such a great experience.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

StarRV stellar campervans!

The modern design and technology, the comfortability and features the vehicle came with, affordable and would book again!

26 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

We love seeing familiar faces on the road again. Thank you for your continued trust in us Sean.

Rated 5 out of 5 stars

It was amazing trip travelling around…

It was amazing trip travelling around in WA for 5 weeks. I was amazed that the Van (Hired under RVStar) had run very well which I have driven over 33.000km. I admitted I have wish to choose bigger size of the Van as the Van I hired was quite too small inside the Van for me but main thing the Van run very well to many places I had visited in WA. WA are truly amazing and beautiful country even the local people are quite friendly people.

19 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

Nothing beats the freedom of the open road Annette, and we love that you got to experience it your way. Thank you!

Rated 5 out of 5 stars

Ease of rental

Ease of rental, great inclusions and more competitively priced than the likes of Britz/Maui etc

19 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

Thank you for this lovely review Paul, we're so pleased your time on the road was a good one.

Rated 5 out of 5 stars

Campervan is a great way to see NZ

Campervan is a great way to see NZ. Our Star RV served the purpose very well. we had the 6 Berth Ivesco van and this drove very well. the van was comfortable. The team was wonderful to deal with, they seemed very focused on helping us to have the best experience possible, were happy to supply more linen 1/2 way through the trip. It was an easy pick up & drop off.

14 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

You've truly made our day shine. Thank you for the wonderful feedback Dean!

Rated 5 out of 5 stars

Comfortable ride and ease to stay

Comfortable ride and ease to stay. Loved out South Island road trip. Will be back for another one soon

15 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

There's no greater compliment than a traveller who comes back for more. Thank you Baljinder!

Rated 4 out of 5 stars

easy pick up and drop off

easy pick up and drop off. Star RV Campervan was a cool drive and comfortable

21 September 2026
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

It's travellers like you Tina that make this job so rewarding. Thank you for the wonderful review.

Rated 5 out of 5 stars

Professional and friendly service and…

Professional and friendly service and very good quality vehicles at affordable price

21 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

We're so grateful you chose to explore with Star RV, and even more grateful you took the time to tell us about it. Thank you!

Rated 1 out of 5 stars

Dont expect a reasonable return of bond

Just to make sure you are all aware, this company takes a bond on the same day of hire.
We returned our motorhome two weeks ago and still not been returned to my bank account despite being released from Star RV. When I queried this I was told if it is not in my bank account in 33days contact my bank!!
This is nonsense! Explain please
Linda

10 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

Hi Linda, we offer customers the ability to reduce the security bond down to $0 depending on their Excess Reduction level selected.
Just to clarify, yhe security bond is an authorisation only, not an actual charge. This means no money is taken from your account when the security bond is held. Instead, it temporarily reduces the available balance on your card to ensure the funds are available if needed. When the security bond is released, it doesn’t appear as a refund because no money was withdrawn in the first place. Instead, the bank lifts the security hold, and your available balance will update to reflect this change. Depending on your bank, it may take a few days for the hold to be fully cleared.

Rated 5 out of 5 stars

Renting a van from Star RV was simple…

Renting a van from Star RV was simple and the staff were very knowledgable. We believe that travelling in an RV is the best way to see Australia. No plans just see where the road takes you.

11 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

We're truly touched by your kind words Yvonne, thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Our Star RV Polaris 6 was great for 3…

Our Star RV Polaris 6 was great for 3 adults to enjoy a trip from Adelaide to Perth. Both depots are close enough to each airport to make it very convinient to collect and drop off the van. It was an older van but mechanically we felt very safe and had no problems on the trip. There were no hitches when booking the van and when we needed to change drop off dates the staff accomidated us professionally and witout any hassles. They were great to del with all round.
Thank you for making our trip so memorable.

17 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

We're so pleased your motorhome felt like home away from home. Thank you for the kind words Nicki!

Rated 5 out of 5 stars

I have hired from Star RV Twice now &…

I have hired from Star RV Twice now & have confirmed another booking in the coming weeks. The Vehicles & Staff are outstanding & that makes me feel confident in my choice to hire from Star RV. (NZ & Aust......)

4 September 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

There's no greater compliment than a traveller who comes back for more. Thank you Matthew!

Rated 5 out of 5 stars

easy check in, good price

easy check in, good camper van Very helpful and good price.

24 August 2026
Unprompted review
Star RV Motorhome Hire logo

Reply from Star RV Motorhome Hire

This review is the kind that makes our whole team shine. Thank you Petros!

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