Star RV Motorhome Hire - Cairns Reviews 7

This was by far the worst rental experience we have ever had.

We were given three different cars during our trip because of serious technical failures (engine warning lights, broken refrigerator, windshield replacement, complete breakdown). We lost multiple travel days, ferry bookings, prepaid campsites, paid for hotels and Ubers ourselves, and spent countless hours on the phone with call centers who promised call-backs that never happened.

There is no proper 24-hour support, no clear communication, and no responsibility taken when things go wrong.

Despite being promised refunds several times, we still have not received our money back.

Our road trip in Australia was heavily ruined because of this company.

Do yourself a favor: rent somewhere else.

Can’t recommend this company. Would recommend Mad Campers if this is an option instead.
Rented a Polaris 2 from Cairns to Brisbane. Were picked up at the airport, then left at the pick up site for about 45 mins where there was no one to help. After 45 min 1 employee showed up to help, but by then there was already the longest queue. Took us about 2 hours to receive our van, and had a very fast introduction to the van before we were left to ourselves.
We paid to have a laundry change along the way, but no one informed us that this was not possible between Cairns and Brisbane, so we never got this.
Along the way different things were not working on the van.
After the first day the electric step didn’t work anymore. The park sensor on the front end had been damaged and fixed with tape, which meant that every time we turned on the van or were backing up the sensor would be screaming at us.
The fridge could not close properly and opened easily when the van was turning, and one of the gas burners would only turn on once in a while when we tried it.
The engine light started shining after 3 days and when I tried to contact the company (multiple times) no one every got back to us.
Besides this the car was constantly showing new issues in the display board every time we turned it on.
Only upside was the drop off in Brisbane where the lady was sweet and helpful.

We had an incredible experience in our Polaris 6! The RV was spotless, had low kilometres, and was packed with fantastic amenities. It felt spacious and well-designed, offering plenty of room to relax and enjoy the journey. Driving the van was a breeze – smooth, responsive, and surprisingly easy to handle for its size. Highly recommend for anyone looking to explore in comfort and style!

Absolutely Disgraceful – Avoid This Company at All Costs!

If I could give zero stars, I would. Our experience with this company was an absolute nightmare from start to finish, and their treatment of my family has been nothing short of appalling.

We rented a camper from their Cairns branch in early January, expecting a smooth and enjoyable trip. Instead, we were handed a faulty, unsafe vehicle that was completely unfit for purpose. The bed was broken, the toilet was unusable, and critical fittings were missing or incorrectly installed. We had no choice but to sleep on the couch for multiple nights, despite my aunt being a recovering cancer patient. The stress and discomfort this caused her were completely unacceptable.

When the bed first broke, we were forced to wait hours for a mechanic, missing an entire day of our holiday. The so-called “repair” lasted less than 48 hours before the bed broke again, leaving us stranded and forced to divert all the way to Brisbane—a destination that was never in our itinerary—to exchange the camper. Despite this massive inconvenience, we were still charged for tolls and fuel for the journey that was only necessary due to their faulty vehicle!

Their customer service was disgraceful—rude, dismissive, and unwilling to help. It took hours on the phone just to get basic assistance, and every step of the way, they refused to take responsibility. When we finally returned the camper early because the replacement was of lower quality and completely unsuitable, the Sydney branch supervisor was shocked at how we had been treated.

Now, after weeks of back-and-forth emails, the company is refusing to pay us the compensation we are legally entitled to. Instead, they have told us to take them to court if we want to recover our costs. This company ruined a once-in-a-lifetime trip for my family, and their refusal to provide any real remedy under Australian Consumer Law is disgusting.

Do yourself a favor—DO NOT book with this company. Their vehicles are unsafe, their service is atrocious, and they will leave you stranded and out of pocket rather than take responsibility for their failures. Spend your money elsewhere and avoid this scam of a business!

Confidence and very nice experience. Amazing people at office

pick up location in Cairns is a little hidden but as soon as you find them, the giys are super friendly and helpful