Starluck Flowers Reviews 478

order had to be cancelled for unknown reason

Ordered flowers on 12/20, a few days later order canceled, no reason, no nothing AND card was charged day of order! Fast forward to 3/3/26, STILL ATTEMPTING TO GET REFUND ON CARD.

I ordered flowers for and it got cancelled and it has taken over three weeks for a refund and the first refund I recieved was for $0.00.

I cannot give less than one star or I would. Made an order, received confirmation email. 30 min later, received cancellation email. Shortly after. Received an email from customer service apologizing for the the cancellation and saying i would be refunded immediately.

3 weeks later, nothing. Had to file a dispute with my card.

I got no flowers and have spent more than an hour trying to get a refund on a non-delivery. Genius business model.

EDIT - After making this post and filing a dispute with my card company, the company finally coughed up my refund.

So 1 star....

So clearly I should have read the reviews for Starluck Flowers, because I would have known they do nothing but SCAM their customers! They “weren’t able” to deliver my flowers on time, so they told me they refunded my money, which never happened. It has been 6 months.
ROBERTHA KILEY - Customer Service Manager, has even said she is “personally“ handling my refund and no need to worry.
Please if you need flowers delivered, do not use Starluck Flowers , unless you want to be scammed out of your money!

Wish I could give this zero stars. I ordered and they said they couldn't deliver so initially they said we will issue a refund. I waited for about a week and then called my bank to dispute and of course it took time to investigate. When investigated, Starluck said it was an approved transaction and no refund. So I called Starluck about the disconnect and they immediately sent me an email stating " Hello Joshua how are you today "

That was Feb 23rd and to date, I've sent 3 emails with no response. This company is 100 percent SCAM and will take your money then burry their heads in the sand when you ask for it back

This company is trash they 100% lie about everything including their location and delivery!!! They will steal every dime you you give them with no intention of giving it back even after they tell you it's been refunded!!! This company is 100% a fraud and they will steal your money!! Give me my money back!!!

If there were a way to give zero stars, I would, On 2/20 - which would have been my recently deceased mother's birthday - I made four separate flower orders on Starluck's website for same day delivery flows to be sent to my sisters. Two hours later, I received emails that two orders were cancelled. Upon calling, I learned that all the orders were cancelled. I had to scramble to have relatives pick up flowers from florists because we are not in the same city. I just spoke with Starluck because on 2/26 I was AGAIN charged for 4 separate flower orders. The customer service person told me that "refunds have been issued today." This is clearly a scam company. Please do not use Starluck Flowers. Note, I have not written a bad review for any business in over a decade as I understand mistake happen. However, at ever step of the process, Starluck failed and then doubled down on the failure.

Cancelled order 10 minutes after placing. Charged my card again 3 days later had to dispute and cancel my card. Never received any flowers but got charged twice. Don't buy from Starluck.

If I could give no stars I would. Ordered same day flowers. Called after an hour because I did not get my email confirmation. Was told that it was canceled because it was out of the delivery area. No call or email nothing just canceled. I would get a refund the next day. It's the next day no refund. I call and now it will take 11 days! I ask to speak to someone who may be able to speed this along and get "NO" nothing more. No explanation or apology just NO! DO NOT ORDER FROM THEM!!

Don't deliver my order

Starluck Flowers on-line received my order and shortly after canceled my order! That was the first red flag, then informed me that they would be refunding me within 5-10 days... 2nd red flag! I reached out to BBB and contacted them a couple days ago, they assured me they would refund me within 24 hrs... It's now been 16 days and no refund!! Total SCAM!!!!!!! EVILDOERS

A total scam. I ordered flowers it wasn’t until after I called saying they were never delivered did they tell me that they were unable to use a local vendor and couldn’t deliver them. It then took me three weeks of emailing to actually get a refund. I had to call my bank and threaten to call an attorney. Do not use them under any circumstances!!

The website was easy to use and the phone representative that called was very careful to make sure all information was accurate.

They canceled my order then, refunded my money then took my money again FRAUD DO NOT ORDER FROM THIS

They confirmed the order, took my money, then canceled the order and 2 weeks later still haven't received the refund.

No delivery - no refund. I placed an order on 2/13, my cc was charged and then I got another email saying my order was cancelled and I would get a refund in 5-10 days. Today is the 10th day and I still have not gotten a refund. So irritating. I would NEVER order from them again!!

I had a great experience getting flowers from Starluck. They also called to confirm all the details and message.

Fantastic customer service. I will definitely use this service again. Very responsive and kind.