Square US Reviews 7,360

I have been using Square a little over 7 years. It is user friendly and easy to use. The Square loans feature is nice too. It has really helped grow my business. And Square offers American Express credit card by invite only. So look into that option if you use Square.

Ran into an issue were I had created multiple accounts and confused myself as I could not find my accounts and payments. Maria from customer service was excellent. i just sent an email to help support and she responded quickly and stayed in contact until it was resolved. Come to find out, I had just de-activated the account and didnt realize thats why i was not seeing any activity.

Love the platform !!!!! Super convenient for small businesses!!!!!!!

I booked an appointment and it required me to leave my credit card number and I did but someone from Square start using it for other things like parking valet parking and I canceled my credit card but because it was saved on file they were able to use my new card that I had not even activated. Be careful leaving your information with Square.

This is the worst customer service I've ever seen in my life I started up a new account everything was approved background check everything that they run after $6,500 was deposited into my new account it said everything was all good it asked me to fill out and complete the rest of the enrollment process banking invoices and such so again after keeping my $6,500 hostage which is still hostage has been out for days you charge me $270 to process that and won't release the rest of my funds asking me to resubmit all the information that I provided and more information that is absolutely not required who my customers are why they're paying me what they're paying me where they got their money invoices from them provide business invoices business statements and information from my banking totally unnecessary all I was trying to do was linked my bank account like they asked me and now they're trying to keep my money saying I earned it fraudulently what a slap in the face for a less than 30-day business owner and several hundred customers waiting to be served this is absolutely going to put me directly out of business with over $50,000 invested we'll see what my attorney thinks of square after this

Also wanted to add an update here as it turns out if I don't comply with whatever they want they will not return the money to my customer they will keep the $6,500 for themselves and I will be out of my money I've tried to cancel the services with them and get my customer refunded they've refused to do that in a timely manner in this day and age with ACH processing there's no reason this should be taken care of within 24 hours so now they just plan to keep $6,500 with my money because all I want to do is cancel and switch to QuickBooks at this point

Refusal to respond to a legitimate data access request. Complete lack of professionalism and respect from their support staff (likely AI bots). No meaningful way to escalate or reach anyone for support.

Setting up was manageable and pretty straight forward to understand. In one year with the service our system was only not working one time. It happened to be that all our building lost internet service.

The product worked well for two weeks. Then we got into a "frozen funds" situation till they reviewed addition information I sent in. I only use it at trade shows, where I can take gift cards and cash. Took me a month to get 585.00 then they deemed that my usage dosent fit in there usage agreement? So back to taking cash only.

Im trying to get a receipt but this ridiculous prove your not human bs has me here for 30 minutes playing a game im not going to win. What a waste of my time

We find the app difficult to setup and use. We've always had ongoing problems with the mag stripe reader and switched to the Bluetooth reader. After much screwing around finally got it setup. Did a small test charge and refund to be sure it worked. Supposedly, there is a "test" mode within the app, but it evidently is well hidden, because we could not find it. Anyhow we evidently were charged a fee for the test charge that had been immediately refunded. When we questioned it all we got was the useless, in our opinion, AI Bot.

Absolutely love square. No issues, easy to navigate, and very helpful customer support .

I was using Clover before for my food booth that I take to events. The events would be sporadic with lots during the summer and hardly any in the winter, and yet I still paid a monthly subscription for a service regardless how much I used. And even after purchasing their expensive equipment, it was quickly outdated and I was required to purchase new equipment or pay even higher fees. Square has allowed me to expand my POS' with great devices or for my suddenly larger events, even turning my phone into a POS, with no monthly fees. Plus the addition of the KDS was a great and affordable way to make my booth more productive and increase customer satisfaction.

Square is terrible they flagged my payment and held it hostage over the holiday weekend just because my customer is from Ohio and payed me in Florida. There is no one for me to contact about this until Tuesday. Overall this is the worse experience I’ve ever had with card processing there are cheaper options that are more user friendly.

Probably works fine for small $15-20 charges. Not a good services for larger ticket sales.

They do their jobs right. They are useful. Their billing is transparent. Their services operate like clockwork.

Avoid square at all costs, they will hold your money hostage for weeks on end, customer service will tell you, oh well... Will upload entire convo to YouTube for reference. They also state that we can take our business elsewhere, they aren't too worried about it. Check out clover!

UPDATE*** THEY REPLIED WITH A GENERIC AND USELESS RESPONSE THAT FOESNT APPLY, THEY HAVE BEEN HOLDING MULTIPLE CHECKS FOR WEEKS, THE SAME CHECKS AS THE LAST 49+ CHECKS THAT ALWAYS CLEAR AND HAVE FUNDS AVAILABLE.

I STATE AGAIN, AVOID THIS COMPANY AS THEY WILL NEVER EVER DO ANYTHING BUT GIVE YOU THE RUNAROUND AND EXCUSES.

I encourage anyone considering a Square account to look into other options. This is the worst customer service experience I have ever had with any company. Square's account representatives wasted hours of my time, made no attempt to identify the root of the problem I was experiencing, and provided contradictory and incomplete guidance at every step. I genuinely believe Square's customer service is set up to exhaust customers until they give up. Despite my full cooperation and hours of my wasted time, Square froze my funds and deactivated my account. For anyone interested, I have detailed my experience below:

At the beginning of April, Square requested I send in a certificate of analysis for CBD products I had removed from my website and no longer sell. I was warned my funds would be frozen if the info was not received.
1. I called and got an ai assistant. I was advised to upload a document stating I no longer sell CBD. I did, but received the request for COAs again.
2. I called back and spoke to a real person. I was advised to click a button to exit the CBD program. I confirmed with him that was all I needed to do, and asked for the rep's email in an attempt to avoid having to explain this to another person. That was not allowed. I pushed the "exit CBD program" button and I received the same request for COA's the next day. At this point I had spent hours on the phone over the course of a week attempting to solve this problem.
3. I called again and wasted my time explaining this a third time. This person told me I have to delete 10 years of Instagram posts to be compliant. I demanded to talk to a manager. The manager, Alison, told me the same thing, but said they would escalate it and get back with me.
4. A couple days passed and I had not received a call back from Alison. I was sent a notice that my funds were frozen. I called back and she told me the information they had provided was wrong, and said there was a separate webpage not listed on my website that still had CBD mentioned. I confirmed that was the last thing I needed to delete for this problem to be corrected and I deleted the page.
5. I received a notice from Square that my account was set to be deactivated. I called and after more wasted time on the phone was notified by the manager that my account was going to be deactivated no matter what, and the decision was irreversible.

Avoid this company. I was asked for my Social Security number multiple times — including over the phone — and spent an hour and a half with support just trying to delete an account that I barely even created.

I never picked a template. I never launched a website. I never used the service.

Yet deleting my information turned into an exhausting nightmare, and I still don’t even know if everything is fully removed.

I am extremely disappointed and honestly devastated by what happened to me with Square.

I made a transfer of $1,447 after updating my payout account from my old Chase account to my new Wells Fargo account.

The moment I noticed the transfer still appeared connected to the old bank account, I immediately contacted Square support. Within about 10 minutes of realizing the issue, I was already speaking with a representative trying to prevent exactly what ended up happening.

That representative assured me with complete confidence that everything had been fixed, that my new Wells Fargo account was correctly updated, that the old Chase account had been removed, and that I had nothing to worry about.

Because of those assurances, I trusted Square and believed the situation had been resolved.

Days later, I discovered the money had still been sent to the old Chase account anyway.

That money was not “extra money.” It was intended for something extremely important with a strict deadline attached to it. Because I did not receive those funds in time, I am now facing serious financial consequences and problems with institutions that were expecting that payment.

What makes this even more disturbing is what happened afterward.

When I contacted Square support again to investigate the issue, the new representative told me there was no record of the previous conversation where I had supposedly been helped and reassured that everything was fixed.

No record. No trace of the person who told me the problem had been resolved.

So now I am left wondering who that representative even was, why I was given false reassurance, and how a conversation involving such an important financial issue can simply disappear.

From my perspective, this feels incredibly unfair, deeply frustrating, and honestly alarming.

The damage has already been done, and I am the one suffering the consequences alone.