I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more
Company replied
Company details
- #2 of 3 best companies in Warehouse
- #6 of 15 best companies in Car Accessories Store
- #18 of 26 best companies in Furniture Store
- #2 of 2 best companies in Valet Parking Service
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Excellent
589 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service made it super simple…
Customer service made it super simple to purchase, manage, and cancel my space. Special thanks to Marie for the help!
4 January 2026
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your experience! We’re thrilled to hear that our customer service team made the process simple and seamless for you. We’ll be sure to pass along your special thanks to Marie—she’ll be delighted to know her support made a difference.
We appreciate your feedback and look forward to continuing to make your Spacer journey easy and convenient.
I am new to Spacer
I am new to Spacer, booked car storage ahead, so far so good. A great concept.
9 January 2026
Reply from Spacer.com.au
Welcome to Spacer! 🎉 We’re delighted to hear that your first experience booking car storage has gone smoothly and that you find the concept helpful. Thank you for sharing your feedback—it means a lot to us.
If you ever need assistance or have questions as you continue using Spacer, our team is always here to help. We look forward to supporting you with your future bookings!
Great support from Clarisse.
Great support from Clarisse.
Unfortunately not all space on the website are available when required
23 December 2025
Reply from Spacer.com.au
Thank you so much for your kind words about Clarisse’s support—we’ll be sure to share your feedback with her! We’re glad she was able to assist you.
We also appreciate your note regarding space availability on the website. We’re continuously working to improve our platform and ensure more spaces are accessible when needed. Your feedback helps us identify areas to enhance, so thank you for bringing this to our attention.
Reply from Spacer.com.au
We’re so glad to hear your booking experience has been flawless—thank you for sharing!
Reply from Spacer.com.au
Thank you so much for your kind words—we truly appreciate your support!
Well if I get this place
23 December 2025
Reply from Spacer.com.au
Thank you for your 5‑star rating and support!
Booking made and paid -for location…
Booking made and paid -for location just advised it shouldn’t be up-no longer available -I’ve had no further contact
13 December 2025
Reply from Spacer.com.au
Thank you for bringing this to our attention. We’re very sorry to hear that the location you booked and paid for was no longer available, and that you haven’t received further contact since. This is not the experience we want for our customers. We’ll follow up with the host to ensure listings are kept accurate and available, and we’ll review your booking to make sure the issue is resolved promptly. We appreciate your patience and feedback.
Clarissa responds very timely and…
Clarissa responds very timely and helpfully to my concerns.
18 December 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your feedback! We’re delighted to hear that Clarissa was timely and helpful in addressing your concerns. We’ll be sure to share your kind words with her.
Reply from Spacer.com.au
Thank you so much for your 5‑star rating! Your feedback means a lot to us.
Poor Management and Zero Support from Spacer
This was my first time using Spacer, and it has been extremely disappointing. My first booking was declined twice for no reason. On my second booking, I received a message from the host saying the space had been double-booked, leaving me with nowhere to park again.
This entire experience has wasted my time and energy, severely disrupted my plans, and forced me to spend even more effort finding an alternative solution. Spacer provided no support, no protection, and no compensation whatsoever. None of this was my fault, yet I am the one who ended up suffering the consequences of their chaotic and poorly managed system.
I will never use Spacer again, nor would I recommend it to anyone. Their management is disorganized, and when issues occur, renters are left to bear all the losses on their own.
6 December 2025
Reply from Spacer.com.au
Thank you for sharing your experience, and we’re truly sorry for the inconvenience this has caused. This isn’t the level of service we aim to provide. Please know that we take this matter seriously and are committed to resolving it. Our Customer Success Team will be in touch shortly to assist you. Thank you for your patience—we’ll work to get this sorted as quickly as possible.
I found Clarisse very helpful with my…
I found Clarisse very helpful with my issue. She went out of her way to explain matters then she listened to my side.
Her work was very much appreciated.
26 November 2025
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your feedback! We’re so glad Clarisse was able to assist you thoroughly and take the time to listen and explain. We’ll make sure your kind words reach her—your appreciation means a lot to us.
Excellent service from Clarisse
Excellent Customer Service from Clarisse in regard our booking. Helpful and prompt responses via email. Great experience with using Spacer. Highly recommend.
5 December 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your wonderful feedback! We’re delighted to hear that Clarisse provided excellent support and prompt communication for your booking. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and look forward to assisting you again!
Had a great experience with Spacer
Had a great experience with Spacer. There was a small issue during my booking, but it was handled very professionally.
Special thanks to Sarah for her calm, respectful, and solution-focused communication — really appreciated her support throughout. Highly recommend.
5 December 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience! We’re glad the issue was handled smoothly and that Sarah’s calm and solution-focused support made a difference. We’ll be sure to pass along your kind words to her. We truly appreciate your recommendation and look forward to serving you again!
The admin team (Sarah) has been very…
The admin team (Sarah) has been very helpful in getting a refund for me from the host. SPACER followed up with the host regularly without my prompting to try and get the issue resolved as fast as possible.
1 December 2025
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your experience! We’re delighted to hear that Sarah and our admin team were able to assist you promptly and that SPACER’s follow‑up helped resolve the issue smoothly. Your feedback means a lot, and we’ll be sure to pass on your appreciation to Sarah. We’re glad we could make the process easier for you.
Excellent customer service
Excellent customer service, special mention to Clarisse who helped me with my last enquiry and was so kind and helpful & prompt responses.
4 December 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear about your excellent experience. We’ll be sure to share your feedback with Clarisse—she’ll be thrilled to know her kindness and prompt support made such a positive impact. We truly appreciate your trust in our service and look forward to assisting you again.
click and done TY
29 November 2025
Reply from Spacer.com.au
Thank you for giving us a 5‑star rating! We truly appreciate your feedback.
"Sarah provided exceptional service
"Sarah provided exceptional service — professional, courteous, and attentive throughout. Truly a 5-star experience!"
13 November 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your wonderful feedback. We’re delighted to hear that Sarah provided you with exceptional service and made your experience truly 5-star. We’ll be sure to share your kind words with her — it means a lot to our team.
I might hav found a place easier than…
I might hav found a place easier than other ways
16 November 2025
Reply from Spacer.com.au
That’s great to hear! We’re glad you found a place more easily through our platform compared to other options. Thank you for sharing your experience — it’s feedback like this that helps us know we’re making the process simpler and more convenient.
CJ is always on top of her work
CJ is always on top of her work, very knowledgeable in our collective assets under management.
13 November 2025
Unprompted review
Reply from Spacer.com.au
We appreciate your feedback on CJ. Her commitment to staying on top of her work and her expertise in our collective assets under management are truly commendable.
Reply from Spacer.com.au
Thanks so much for your feedback! We're glad to hear the process was easy and that you found the right space in the right area. We appreciate you choosing us and look forward to helping again in the future!
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