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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality and clear, precise sound, often highlighting its impressive performance for the price. Many people find the value for money to be outstanding, noting that the product rivals more expensive alternatives. The delivery service is also frequently commended for being super fast, prompt, and efficient. However, some people were dissatisfied with the product's durability, mentioning issues with cables cracking or buttons failing after a relatively short period. A few customers also expressed disappointment with the bass performance, finding it to be merely average or too light. Additionally, some reviewers were not happy with unexpected custom charges that were not displayed upfront during the purchase process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and sound. Many reviewers praise the... See more

Quality

People report high satisfaction with the quality of products, especially praising the excellent sound... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent value for money. Many... See more

Value for money

Users describe positive interactions with value for money. Many consumers praise the incredible quality for... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sound! I originally ordered the SONY MDR-EX650 and had to return them for a slight electric hissing and poor bass so I was sceptical about ordering a similar product like this but wow was I wron... See more

Rated 5 out of 5 stars

The headphones are exceptional. I did have some sony which has to be connected to another lead to insert in my phone. These constantly failed so I found these with a usb c already attached😀. The soun... See more

Rated 5 out of 5 stars

Wow, these headphones are seriously amazing. This is the first time I’ve tried corded phones with a type c plug with the d to a converter in the plug and it’s so convenient for iPhones and modern pc’s... See more

Rated 5 out of 5 stars

Began using SoundMagic in-ear headphones about a decade ago on the advice of a pro musician friend and couldn't be happier, to the extent that I've been buying them for relatives for Christmas and bir... See more


Company details

  1. Audio Visual Equipment Supplier

Written by the company

Buy official SoundMAGIC headphones and earphones in the UK and Europe. Award winning wired and wireless headphones including the SoundMAGIC E10.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Very pleased, packaged very nicely, prompt delivery. Lovely headphones, I got the pods with 3.5m jack. Good length of cable, sounds great

23 February 2026
Rated 5 out of 5 stars

Excellent balanced phones

Wanted balanced earphones to use with my DAP and the soundmagic E80's were the ones i chose after reading loads of reviews. With the 3.5mm jack they are very good but with the 4.4mm adapter i bought seperately (My player takes both sizes and the adapter is a different make) they are excellent. I am not an audiophile by any means and i cannot begin to explain the difference between the 3.5 jack and the balanced 4.4mm jack, but the difference in the power output to the phones makes me hear music clearer, if that makes sense. ie, the instruments seem to be seperated more and the bass does'nt just crash in but is more subtle, just nicer to listen to the music.

23 February 2026
Rated 5 out of 5 stars

Soundmagic E10

Thank you for a great service and a quality product ,at a great price, this is the 3rd pair od E10's I have purchased, just great for the outlay.

16 February 2026
Rated 4 out of 5 stars

Apologies - review rewrite

I am re-writing this review to amend my part in wrongly disparaging this business. While there were functional issues with the product itself, the customer service i recieved was outstanding, considerate, and generous. I apologise to the team at SoundMagic for my previous review and 1 star rating and reviewing the product and not the service. Thank you for your service and for informing me on the proper use of these review platforms.

1 October 2025
Rated 4 out of 5 stars

A good purchase

I am very impressed with my purchase (especially at this price-point). I bought them after reading a recommendation in What Hi-Fi and bought them wondering if I could improve my experience of using a pair of Klipsch which are 4-5 years old and which cost almost double. I’ve had a love-hate relationship with them, the main gripes being they need to be driven hard with the volume cranked up on my IPhone 14 leading to fatigue after relatively short listening sessions.
Around 4-5 days in and that is not presenting itself as a problem with the E11C’s!! I’m finding I can enjoy my vast iTunes library for longer and in greater comfort and it is noticeable that I can lower the volume a good couple of notches on said IPhone. I have even just out of curiosity dug out my 20 yrs old (ish) Sony Discman and am having a blast pairing it with the E11C’s and rediscovering how good old-fashioned physical media can be as as opposed to the download/stream!!
So, I’m lovin’ it!!
My ONLY reason for a 4 ⭐ is my overall confidence in the construction of the E11C’s. I’m quite nervous handling them, they feel delicate and a little flimsy to me, noticeable when moving from the Klipsch, that’s all. Overall then, good job guys!!

8 December 2025
Rated 5 out of 5 stars

Quality ear buds

Very good independent reviews of ear buds, arrived sooner than original del date, feel nice in the ear, SOUND lovely and excellent value

8 December 2025

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