Sofology - Solihull Reviews 2,082

I don’t usually leave reviews but feel compelled to on this occasion as our sales assistant - Leon was absolutely superb! He helped my wife and I choose the perfect furniture for our new home when we didn’t know where to begin. A seamless process coupled with a great guy helping us - we knew we could not go wrong! Leon - you’re a credit to the store!

Great customer service - thanks to the gent that sold us the sofas
All delivered now and done, smooth

Bought a 3 seater Keswick sofa today. Neal, the salesperson, was very helpful and smoothly took us through the purchase / delivery process and explained what options we could add ie Care Kit and Sofaglide.

Good experience- no issues.

Easy quick good knowledge

Plenty of room and time to try many different products without anybody pushing you.
When we were ready Ali was very helpful and informative to seal the deal

When looking to buy the Hugo sofa and chair for the last 6 mths. Came today to finally put in the order.
So happy with the service and the process was very easy

Ali sales person was extremely helpfull informative and polite , we could not have asked for anything more.

Kind,passion and helpful

Leon was very attentive and professional when we picked our sofas, they look amazing quality - he told us all the information we need to know! Thank you for a great experience

Very pleasant experience. Knowledgeable and friendly staff, who told me everything I needed to know. I can recommend the store based on my experience.
The lead time seemed a tad long but I knew that from the outset if that could be improved on in the future I feel that can only be a good thing.

Professional

Bought a sofa costing over £2000 had it 3 weeks and is broken. I now have to wait 3 months for the part I’m disgusted quite frankly.

Been asked to email them on their reply and lo and behold no answer again. The other side of the sofa is now making a clunking noise I’ll be making a formal complaint

Fantastic help from Leon and Neal in buying our new sofa. Full of information and guidance. Thanks again for all your help

Received the same standard of customer service as expected. It’s why I always come back to sofology.

Joushi was lovely men who assist us with 3 sofa patiently and finally we got our sofa

First time buying from Sofology and all I can say is that the service we had was impressive. Ali from Solihul Sofology was absolutely fantastic! He helped us making the process smooth and enjoyable. He is definitely once of the best salesman we’ve come across. Very knowledgeable and professional. Many thanks Ali.

There’s a great range of sofas in different combinations, displayed in a spacious showroom. Our salesman (Leon) was Friendly,knowledgeable and patient in helping us make our choice. Agreed on a great price that suited us and a quick delivery date.

After an initial visit and already choosing our sofas, a consultant (Leon) offered help on our 2nd visit and added a lot of perspective and interest in our sofa choices and ultimately made the experience really enjoyable. Definitely a great asset to the team and i’d recommend this branch based on that experience alone.

From start to finish nothing is any trouble for these lovely people and they leave you alone until your ready for help , big shout out to josh and Leo thanks guys you made it perfect and personal

We were served by Josh who was a pleasure to deal with. Very patient and very clear about everything.