Really great experience at Sofology. The salesman was friendly, helpful and made us feel completely at ease. He explained the additional protection and care options without being pushy, which we reall... See more
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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Went in to buy a sofa we'd previously seen. Spotted a different one as we walked through the store, at twice the price, but when the method of production and quality of materials were explained to... See more
Company replied
We were approached when we walked in and greeted by a member of staff who gave us a brief explanation, offered us a drink, and let us know they were there to help if needed, then left us alone to br... See more
Company replied
Leon at the Shirley Solihull branch was fantastic with us and provided all the information we needed and answered all our questions. Didn't feel pressured at all and he was very understanding of our a... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.8
Excellent
2K reviews
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The sales guy (neal) made it so easy…
The sales guy (neal) made it so easy very knowledgeable seamless process no pressure whatsoever so would defo go there again
7 February 2026
Reply from Sofology - Solihull
Thank you for choosing Sofology!
Purchased a sofa Bed
The Gent that served us was great and explained everything to us, I believe his name was Ali....Will more than likely be back for a sofa for the other room as well!
8 February 2026
Reply from Sofology - Solihull
Thank you for choosing sofology!
Our service was very personal
Our service was very personal. Felt very welcome and not rushed with our purchase
8 February 2026
Reply from Sofology - Solihull
Thank you for choosing Sofology!
Very helpful with the purchase can't…
Very helpful with the purchase can't fault the transaction or service
4 January 2026
Reply from Sofology - Solihull
Thank you for choosing sofology!
Great experience - thanks Joshua
Joshua was really friendly and helpful. I dislike over pushy salesman but his approach was professional and excellent. He made us feel like we knew him and came across very knowledgeable. We had a very enjoyable visit and came away more than pleased with our purchase. Joshua deserves 5 stars.
7 February 2026
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
New house / New Furniture
Ali was very helpful and gave us time to make our decisions. Quality sofas and a great customer experience
7 February 2026
Reply from Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Salesperson was very Helpful
1 February 2026
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Josh was fantastic
Josh was fantastic, polite, knowledgeable and patient. Excellent service
2 February 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars Oliver
Excellent customer service...
Excellent customer service especially with young children. Detailed all of the options and worked with us to help our final selection of sofa / colours.
1 February 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars Lewis!
Ali helped us with any questions we…
Ali helped us with any questions we had, he was very informative and friendly.
31 January 2026
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Ali, we will make sure to pass this on! Have a nice day.
Excellent friendly service
Ali was friendly, greeted us but then left us to browse and wasn't pushy. Sofa selected, he explained everything clearly and politely to complete the purchase. Exactly how a shopping experience should be, would definitely recommend.
31 January 2026
Reply from Sofology - Solihull
Thank you so much for your recommendation!
Reply from Sofology - Solihull
Thanks Tracy
Great customer service
We were helped by Josh, very friendly and professional. We came in the store nearer the closing time, and did not feel rushed, or any pressure of making any decision by staff. Overall friendly staff and helpful.
27 January 2026
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Josh, we will make sure to pass this on! Have a nice day.
Josh Darling lives up to his name
Josh Darling lives up to his name. Clear advice, clear and appropriate upselling. No chasing cash. Honest appraisal of delivery times. A delight to engage with.
25 January 2026
Reply from Sofology - Solihull
Thank you for sharing your experience :-)
Very helpful and informed salesperson…
Very helpful and informed salesperson who left us to browse and then helped us when we needed him.
23 January 2026
Reply from Sofology - Solihull
Thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Solihull
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate your support.
Reply from Sofology - Solihull
Thank you for taking the time to leave a 5-star review!😊
Joshua Super Star
Joshua Super Star
Had a great experience deciding and purchasing our now sofa Today !
We had no pressure sell , Josh made us a great cup of tea and basically left us to it until we were ready to ask any questions we were unsure about ! He made us feel so comfortable and explained everything with fine detail .. we think Josh is a great credit to sofology !! Can not wait for an our new sofa .. Thank you
25 January 2026
Reply from Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Honest, helpful & not pushy
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our questions about another sofa and provided thoughtful insight and guidance. Neither were forceful—just genuinely polite, warm, and clearly focused on what was best for us. We ended up purchasing both sofas through Leon, whose knowledge and honest advice made the whole experience feel easy, trustworthy, and enjoyable. Thank you both for such great service.
25 January 2026
Reply from Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Solihull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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